Web Africa ADSL general feedback

[Webafrica Helper]

I am a new Web Africa client with Home 4mb uncapped and almost every day from 7/8 PM till 2 am the connection becomes super unstable. Losing connection and just becoming slow.

1. Is this just me or other people also?
2. Would the Business uncapped offering be any better?
3. Am I better off just going for another ISP?

Hi Buglish,

This is very odd that this issue is occuring from 7 or 8 - 2am Please PM me your account details so we can look into this?

 

[Webafrica Helper]

Could be your exchange. Post a tracert.

@WebAfrica - may have been asked previously, but are you guys going to be releasing a mobile app?

Hi MDE,

I'm waiting for feedback regarding your inquiry and I'll get back to you.

 

[MDE]

Hi MDE,

I'm waiting for feedback regarding your inquiry and I'll get back to you.

Great thanks.

 

[ajules]

Hi,

We’re going to be making BIG changes on our capped packages and this information will be released very soon.

Hi WA Helper.Do you know when we can expect this announcement?

 

[MDE]

Any news?

 

[Chevron]

I just hope there is RollOver.

 

[Fulton17]

I just hope there is RollOver.

+1

 

[Webafrica Helper]

Hi WA Helper.Do you know when we can expect this announcement?

I just hope there is RollOver.

+1

Hi,

We will be notifying our customer via email once everything has been approved.

 

[Webafrica Helper]

Any news?

Hi,

I've received feedback from our Marketing and Product team, they've confirmed that the mobile app is not in the pipeline at the moment But we will let you know when the app becomes available.

 

[ajules]

Hi,

We will be notifying our customer via email once everything has been approved.

Will that be within the next week, month or year?

 

[MDE]

Hi,

I've received feedback from our Marketing and Product team, they've confirmed that the mobile app is not in the pipeline at the moment But we will let you know when the app becomes available.

That's very disappointing. An app is way more simple to use than now having to log on to the web each time to check usage.

 

[wingnut771]

That's very disappointing. An app is way more simple to use than now having to log on to the web each time to check usage.

WA are last to do anything.

 

[Fulton17]

Will that be within the next week, month or year?

Good question

WA are last to do anything.

Sadly this is true. WA used to be the innovators now they just react to what others have done

 

[milomak]

Are you guys able to connect?

 

[Webafrica Helper]

That's very disappointing. An app is way more simple to use than now having to log on to the web each time to check usage.

You can go directly to: dsl.webafrica.co.za and login with your ADSL details to view your usage.

 

[Webafrica Helper]

Are you guys able to connect?

Hi,

Are you still experiencing issues?

 

[milomak]

Think it was a temporary router issue

 

[6ghost]

Thought i was the only one struggling international speeds past month or 2, somehow youtube streams full speeds ,but i'm assuming they local cached.
I'm on business capped and been streaming hd hulu without a single buffer/pause for months , now i cant even get it to play most days.

 

[ajules]

Will that be within the next week, month or year?

So no response to my question?
WA works really well and I have no complaints on performance, however I can no longer justify paying R419 pm for a 90GB business capped account when I see what the other ISP's are offering.

 

[Fulton17]

So no response to my question?
WA works really well and I have no complaints on performance, however I can no longer justify paying R419 pm for a 90GB business capped account when I see what the other ISP's are offering.

I am guessing they are still deciding what to do in response to other ISP's actions, so they can't give any time frame