Web Africa ADSL general feedback

Just cancelled all my services with webafrica. They told me that the problem with my account is that my exchange is congested. I then asked how that could be if speedtest.net is coming down at full speed everytime I try. Was told that speedtest.net is given high priority on the network. Lovely. Doesnt explain how it gets through my "congested" exchange at full speed. He then tried to change his tune and say that the exchange gives high priority to speedtest.net!! Told him im sick of not being told the truth and that i want my account cancelled by the end of this month without the 1 month cancellation. He agreed. Those were business lines that worked beautifully up until a week ago.

Now i've just got to figure out a new ISP to use.
 
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WA, have your support staff gone on permanent holiday or do they only answer selected emails sent from your website or have you employed ex-Post Office and ex-iBurst staff to do support?

Two people near me have been waiting for TWO WEEKS for any sort of reply on enqiries sent via your website.
Live chat was also a hit and miss affair and phone calls were not answered.

Needless to say, both have now gone to another ISP due to the total lack of feedback from WA.
They were helped and got connected to another ISP's ADSL service within 48 hours after contacting via their website.


And there goes some of my brownie points for punting WA to them......
 
Whats the latest re the uploaded.net issue?

WA says turn your router off for 45 min and then put it on again. LOL ... I'm so impressed
 
Tusk said:
Whats the latest re the uploaded.net issue?

WA says turn your router off for 45 min and then put it on again. LOL ... I'm so impressed
Click to expand...

Can your connection resolve the DNS to an IP address?

If yes -> routing issue
If no -> DNS issue, change your DNS server to 8.8.8.8 or 8.8.4.4 and try again

Also, if you do a PPPoE connection to WA from your windows/linux PC (instead of using the router's connection), does that make any difference?
 
WebAfrica Helper said:
Hi Fulton17,

How can I assist you?
Click to expand...

Welcome back :)

In part I just wondered why you were not visible for so long especially with quite a few queries and in part was having some speed issues again but for now those seem to be OK. Might have been related to month end
 
Hi Guys

My router is reflecting these stats(https://imgur.com/xVRYhFz), each time I refresh the downstream has lost packets. It is like this every single day.

Is this something I should contact Telkom about?

Thanks
 
Just piss off WA keep let me download 500mb of the update in 20 minutes and then throttle the rest? Cancelling as soon as I can, can't wait to get fibre. DONT USE WEB AFRICA throttling for days
 
Vizzehh said:
Just piss off WA keep let me download 500mb of the update in 20 minutes and then throttle the rest? Cancelling as soon as I can, can't wait to get fibre. DONT USE WEB AFRICA throttling for days
Click to expand...

Fibre from which provider?
 
Vizzehh said:
Telkom
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you realise Telkom FTTH goes over the same network as normal ADSl right?

difference between a 100Mbs and a 4Mbs line is 96Mbs of POTENTIAL speed, the speed will be the same if your provider is also bad aka WA
 
jpdumas said:
you realise Telkom FTTH goes over the same network as normal ADSl right?

difference between a 100Mbs and a 4Mbs line is 96Mbs of POTENTIAL speed, the speed will be the same if your provider is also bad aka WA
Click to expand...

don't care, not paying for install, and paying the same amount every month
 
Vizzehh said:
Just piss off WA keep let me download 500mb of the update in 20 minutes and then throttle the rest? Cancelling as soon as I can, can't wait to get fibre. DONT USE WEB AFRICA throttling for days
Click to expand...

Hi Vizzehh,

This is not nice to hear :( Please PM me your account details.
 
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