Web Africa ADSL general feedback

My ping in Quake Live was 150ms, instead of 30ms, and then when I reconnected the PPPoE connection it dropped back to 30ms.

My steam downloads lately (since the Apple OS update) has been very slow too, like 3Mbps instead of 10Mbps.
 
Bursty-dude said:
As per my response on the Customer Zone ticket:

"Can someone please get back to me on this?

It has been 6 days now and no reply back from WA Support.
This is now beyond shocking. It is bordering on pathetic.

I know you are most likely waiting for feedback from Telkom, but is it so difficult to just simply answer a ticket to say "We are currently waiting for info from Telkom", it will not take 5 seconds to type out a response and click "send"....."
Click to expand...



Finally got a reply back from Jason. 8 days later....
 
Having major issues with Web Africa today. Getting 10% of my 4 meg connection on every single website I use. The only site that is working perfectly is speedtest.net where I am getting my full speed.

Webafrica are trying to tell me that its congestion at my exchange which is impossible if I'm getting full speed on speedtest.net every time I try. They are just trying to get me off the phone.

I can tolerate problems with service from time to time as thats how it is. What I cant tolerate is being lied to. There is nothing worse as far as I am concerned. I am paying R1000 for a 4 meg business uncapped service, the very least they can do is be honest.

If any webafrica staff who care are looking at this my support ticket is 2811913

How is everyone else on webafrica today?
 
molesza said:
Having major issues with Web Africa today. Getting 10% of my 4 meg connection on every single website I use. The only site that is working perfectly is speedtest.net where I am getting my full speed.

Webafrica are trying to tell me that its congestion at my exchange which is impossible if I'm getting full speed on speedtest.net every time I try. They are just trying to get me off the phone.

I can tolerate problems with service from time to time as thats how it is. What I cant tolerate is being lied to. There is nothing worse as far as I am concerned. I am paying R1000 for a 4 meg business uncapped service, the very least they can do is be honest.

If any webafrica staff who care are looking at this my support ticket is 2811913

How is everyone else on webafrica today?
Click to expand...

Was having this problem last night on normal 2mb uncapped. Get a WebAfrica test 1GB account and test with that quick, thats basically how I stuck it to them that its not the telkom line. If you get full speed on capped account, its the was they're shaping your uncapped account.

But ye, SOP at Webafrica seems to be blame telkom.
 
Yip. Has just sped up a bit after business hours so sounds like Web Africa do not have enough bandwidth to cope any longer. Just tested telkom Internet at a neighbours house on same exchange and they have no problem whatsoever.
 
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I have to watch twitch on mobile quality (144p or some ****), but somehow on weekend its magical. Nice business uncapped experience webafrica, gj gj.
 
And again today my account is working at 10% speed. Speedtest.net running at full 100%

Looks like it is time to find another provider.
 
Just do it molesza, I put in my cancellation this morning. Had such a promising start with webafrica, well now it's all over!
 
Just logged into an Axxess Account to cancel this WebAfrica piece of **** account, because I couldn't even navigate the ****ing WebAfrica web interface, when connected with a WebAfrica account, its so slow.
 
I seriously don't understand the problems ppl are getting. I played online games, streamed twitch HD and downloaded 30gb last night with no issues.

So the problems are not widespread, its either something on the line or your profiles.

I did had some issues about a month back, they recreated my account and it resolved the issue. Maybe look at that as an option?
 
Bedford said:
I seriously don't understand the problems ppl are getting. I played online games, streamed twitch HD and downloaded 30gb last night with no issues.

So the problems are not widespread, its either something on the line or your profiles.

I did had some issues about a month back, they recreated my account and it resolved the issue. Maybe look at that as an option?
Click to expand...

I'm also not having any issues whatsoever when I get home in the evenings.
 
Bedford said:
I seriously don't understand the problems ppl are getting. I played online games, streamed twitch HD and downloaded 30gb last night with no issues.

So the problems are not widespread, its either something on the line or your profiles.

I did had some issues about a month back, they recreated my account and it resolved the issue. Maybe look at that as an option?
Click to expand...

Yup, its a stuff up IS level, but the fact is that they're too incompetent to sort it out. First line of defense is its customers fault, second line of defense is its Telkoms fault, third line of defense "Its been escalated to upstream provider" and then you don't hear from WA again.
 
Notice how nobody from has replied from webafrica team? I have 3 business lines with webafrica. If this isn't resolved quickly or we are at least given an idea of what the problem is I will be moving my business lines elsewhere. The service is working fine AFTER business hours. Obviously that is not ideal.

I am stunned as to how webafrica can carry on without any explanation. It's just totally dishonest and shameless.
 
molesza said:
Notice how nobody from has replied from webafrica team? I have 3 business lines with webafrica. If this isn't resolved quickly or we are at least given an idea of what the problem is I will be moving my business lines elsewhere. The service is working fine AFTER business hours. Obviously that is not ideal.

I am stunned as to how webafrica can carry on without any explanation. It's just totally dishonest and shameless.
Click to expand...

What type of accounts do you have?
What's your usage like?
Have you submitted a support ticket/phoned them?
 
I have 3 business lines and all of them are under normal use. I have only used 200gig on one of them. They gave me a test account to use and got the same results. Speedtest.net runs at FULL speed everytime I try. All webafrica can do is blame telkom.
 
I cannot access uploaded.net at all via WA. Day 2. cameraegg.org is also not available.

Unless you run it via proxy. So what's happening folks? Green flags all the way on your homepage. Please don't tell me you are getting like that other Afri-something-or-other ISP now.

:whistle:
 
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