Web Africa ADSL general feedback

BrendanMc said:
Must say, support on this forum from Webafrica is just shocking...really bad. Whats the point of having a forum here to assist people when no assistance is given...
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Hi BrendanMc,

So sorry for the delay in responding to your issue :( Is this issue still ongoing?
 
Bursty-dude said:
Syncing at 6.7Mb, but any streaming vids buffer to hell and gone. Youtube buffers on 480p.
Liveleak vids buffer and sometimes do not even load.
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Hi Bursty-dude,

After doing an investigation on your line, it appears that there's a syncing issue with your line: your line is syncing on ATUC Current Rate 6656 kbps as opposed to 10240 kbps. And we've looged this issue with Telkom and your reference number is 189BTK140915.
 
WebAfrica Helper said:
Hi Bursty-dude,

After doing an investigation on your line, it appears that there's a syncing issue with your line: your line is syncing on ATUC Current Rate 6656 kbps as opposed to 10240 kbps. And we've looged this issue with Telkom and your reference number is 189BTK140915.
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The usual will happen.....

1. Telkom will take a month to get here, "tech" will fiddle with the line, line will die for a day or two.
2. Ticket will be closed without actually fixing anything.
3. Some fool from Telkom will phone and ask what the problem is, even though they are sitting with the fault description on a screen in front of them, then said fool will drop line speed down to 2Mb instead of actually doing anything about the fault.
4. New ticket will be opened, a week later another "tech" will come out and it will be magically fixed and will be fine for a few weeks/months again.
5. Rinse, repeat ad infinitum.

This has been going on for the last 6+ years in this area.

The line sync speed will remain at 6-7Mb as we are too far from the exchange to get 10Mb.


I will just patiently wait until the FTTH lines go live and then get decent internet for a change. This ADSL line has been crap since day 1 here and I am so used to this story already.
 
Is WebAfrica experiencing problems tonight? No Internet in Gauteng. Just checked another ISP account and all fine
 
Seems like all IS-based accounts are dead at the moment (+- 20 minutes). I'm based in JHB. Maybe due to the suprise load shedding this evening...
 
Rivin said:
Seems like all IS-based accounts are dead at the moment (+- 20 minutes). I'm based in JHB. Maybe due to the suprise load shedding this evening...
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I sukkeled from almost exactly 10 pm to after 11 to get connected again. Load shedding should be finished by then, no?
 
Ye to confirm myself and a mate had exactly the same issue at round 10. Both on WA and both DCed for about 5+mins, eventually got back online and about 10mins later the same thing happened again. At that point i called it a day...
 
Was also dead here in Bloem during those times.

Yesterday afternoon TENET also had some serious issues - wonder if it's related?
 
Come on WA......
Paying for a 10Mb Business Capped line and getting sub-par feedback from support and now sitting with less than 2Mb speed is not by any means fair.

Got a reply to a ticket, send relevant info in the reply and still waiting for feedback 2 days later.
Got a phonecall this afternoon and line was reset and it was fine up until about 9pm, and now sitting with 2Mb speed (at 11:52pm) even though the line is syncing at 6.7Mb means there is something fishy on your side.

Edited to add: back up to 6Mb this morning but streaming any video.is.still dodgy.
 
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WebAfrica Helper said:
Hi,

Yes, we will be launching a 8Mbps service, but the Product team is waiting for the offer to be signed off, therefore, we will be puting this information on our site very soon. In the interim, the 8Mbps line is R350 pm.
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Still nothing on WA site about 8mbps... is it still happening?
 
My home capped account is crawling at the moment, was like this last night as well. Getting 2 - 3mbit speeds on my 30mbit VDSL line. Speedtest shows full speed, torrents run at full speed, everything else feels shaped to 10% of my line speed.

I've only had this account for 3 months but this is the first time I've noticed anything similar to shaping. Is this normal?
 
Great support from JP - thanks so much

It is great dealing with the long serving staff who give top notch service
 
As per my response on the Customer Zone ticket:

"Can someone please get back to me on this?

It has been 6 days now and no reply back from WA Support.
This is now beyond shocking. It is bordering on pathetic.

I know you are most likely waiting for feedback from Telkom, but is it so difficult to just simply answer a ticket to say "We are currently waiting for info from Telkom", it will not take 5 seconds to type out a response and click "send"....."
 
3 hours to download a 140mb steam patch... Video streaming at 25KB/s... But hey on the bright side speed test is fine (which is annoying, since speed test is most useful to check problems, but even with problems they prioritise speed test to make themselves look good)

Also please allow comments on your facebook page again, it's a good way for us to see when others are experiencing the same issues, instead of flooding support tickets that get answered two weeks later. Thanks
 
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