Web Africa ADSL general feedback

I'm not at home at the moment, I'll paste two traces to the router.

From Germany:


HOST: mirage Loss% Snt Last Avg Best Wrst StDev
1.|-- 188.40.67.65 0.0% 100 3.4 1.6 0.6 4.9 1.1
2.|-- 213.239.227.193 0.0% 100 0.2 0.8 0.2 42.2 4.3
3.|-- 213.239.240.230 0.0% 100 4.9 4.9 4.8 11.6 0.7
4.|-- 213.239.242.250 0.0% 100 9.8 10.4 5.0 58.5 9.5
5.|-- 213.95.14.1 0.0% 100 17.6 19.5 17.5 200.6 18.3
6.|-- 195.66.225.137 0.0% 100 20.6 20.5 20.5 21.0 0.1
7.|-- 41.66.132.69 0.0% 100 312.8 317.2 307.6 350.3 10.0
8.|-- 41.66.128.226 0.0% 100 309.3 314.8 307.9 351.7 10.0
9.|-- 41.66.132.113 0.0% 100 316.4 329.2 302.6 426.3 24.4
10.|-- 41.66.128.137 1.0% 100 272.6 272.9 272.2 297.9 2.6
11.|-- ??? 100.0 100 0.0 0.0 0.0 0.0 0.0
12.|-- 41.185.150.xxx 1.0% 100 267.7 281.8 266.4 338.7 17.7


Seems I can't reach it via IS or Mweb (nevermind, my own stupidity, it only allows pings from one IP)

pastebin keeps the formatting :D http://pastebin.com/YUkjN5nM one trace from IS and one from Mweb business adsl.
 
Last edited:
WAJeff said:
Granted, feedback has been slow on our side - However I've followed up yet again this morning with the ADSL Manager. We'll be in contact today with the escalation I logged for you.
Click to expand...

Hello Jeff,
I know you had had other issues, but still no feedback and we are talking well over a week. Even with other issues, this is starting to take rather a long time.
 
Fulton17 said:
Hello Jeff,
I know you had had other issues, but still no feedback and we are talking well over a week. Even with other issues, this is starting to take rather a long time.
Click to expand...

Following up on that for you now.
 
Starting to get rather annoyed now. Two and a half weeks and still the problem remains. Line went down 3 times today. For almost an hour this evening. Tomorrow I'll have to phone WA for the 4th time.

I'll be speaking to a manager for sure
 
Latency is still horrible, 200ms more than usual, when will this be resolved?
 
Latency is ok not what is used to be, i used to get 200ms home and around 250ms world i am now getting 280ms home and around 350ms world. While it still playable it was alot better and smoother at 250ms

I am actualy getting better latency on my telkom account now, 250ms home and 300ms world and thats on a shaped account. Dont want to sound negative but if iam going to be getting better latency on my telkom account why would i keep WA as an ISP?

Will give WA till the end of the month if nothing changes i will just keep my telkom account

speeds seem to be ok

http://www.speedtest.net/result/1572568211.png
 
Last edited:
I am running till the end of this month - then I will cancel my account. Had enough of this struggle with this ISP, these slow, unresponsive connection issues have been like this for two months. I have been with them for 3 years, I guess it is time to move on…
 
I am sorry but this is now pathetic. I can not load speedtest; I can not stream internet radio; browsing is really slow and it is after 5

When is WA actually going to sort out their problems and let us users enjoy some hassle free internet??
 
Just when I thought they finally sorted out the problems.



 
Last edited:
Roadrunner said:
Just when I thought they finally sorted out the problems.



Click to expand...
Rather looks like it is your Line or DSLAM that is the problem, when I say DSLAM, it is your exchange that is oversubscribed during certain times.

1577833757.png


1577834277.png
 
Fulton17 said:
I am sorry but this is now pathetic. I can not load speedtest; I can not stream internet radio; browsing is really slow and it is after 5

When is WA actually going to sort out their problems and let us users enjoy some hassle free internet??
Click to expand...

Looks like you've made a similar post on our forums too
http://forums.webafrica.co.za/showt...l-Latency-Outage?p=53518&viewfull=1#post53518

@Roadrunner: Can you please drop me a PM with your client code and telephone line number so I can have a look at this for you.
 
Fulton17 said:
Yep I did - but still waiting for a response. In part you have to current issues I know, but no-one seems to make any statement about long term
Click to expand...

Long term = Web Africa running like normal. This is a cable fault, something that is out of our hands as we've mentioned before.
 
WAJeff said:
Long term = Web Africa running like normal. This is a cable fault, something that is out of our hands as we've mentioned before.
Click to expand...

Answered like a true marketer :)

You have managed to shift the answer - my question relates to months of hassles and promises of getting back to normal. I know the cable is out of your control; many issues have not been. People have left due to ongoing issues - because of my deal, I do not want to / cannot afford to leave, so am hoping that sooner rather than later WA might be stable again.
 
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