South Africa’s biggest forum. Discuss, discover, and connect with thousands of members.
This is a fact, and they do talk about increasing capacity.
Sorry for not being so active on this thread guys. Been a hectic week - but things are looking up and posts will be attended to.
To address the post below:
First off, thanks for the honest post. As always, feedback is appreciated. Hope I can clear some things up for you here.
We do have a presence here as well as a few more online platforms that are monitored on a daily basis. Granted we can be doing a better job on this and we are. Already mentioned here a few times that Justin has officially joined me in the Online Team and will be becoming more and more active around MyBB. We aren't scared to post here, just been improving and changing a lot in the team structure and getting things waxed in the background.
Not an option at all no. We have plenty of happy customers on our Uncapped product. It's selling really well and have seen a lot of positive feedback around the accounts. Not to say it's 100% perfect, I think we've admitted this already - but we're aware of this and are busy getting things up to our good standards.
As much as I'd like to openly discuss what happens in the background (which I think sometimes here gets forgotten entirely and a perception of "WA is just making a profit and doesn't care about their customers") I unfortunately can't. Between Product and Networking - these two teams are 100% behind improving Uncapped and making it the best possible experience. Again, as soon as feedback is pushed through to me and it's feedback where I'm allowed to go into details and post publically, I do.
And this is exactly what the plan is. We've been extremely transparent about how Uncapped works, what the issues are and what we're doing to improve things. What I say here about additional capacity, trailing different rolling windows, improving our Support process and the hiring of additional staff is all true and it's a massive concentration point for us now, as well as for the last quarter. I'm really not sure on what else to say. I've said it in a comment one or two quotes above - we know Uncapped isn't reaching it's potential but we know and are admitting this. Yes we can fully understand that you're frustrated and upset about how things are operating - but at the same time there are also plenty customers out there who love our Uncapped products.
Interesting points being brought up here. Granted our products used to be a touch confusing - however this is also something that we're busy cleaning up. Legacy migrations are taking place weekly and simple separation between Home and Business accounts is already here. Offering a Home and Business solution is something that we're doing and is in our companies road map.
Could you maybe go into a bit more detail around the different accounts that are on offer?
Also, if you're keen - we're looking for a Junior Product Manager as well as a few other positions. Drop me a PM if you're interested and you can maybe have some of your ideas and opinions implementedhttp://www.webafrica.co.za/about/careers/positions/
Just going with, that if you guys have great ideas I'll throw the offer out there.
In the year 2012 if you say this you will get laughed at.
