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- Thread starter Fulton17
- Start date
biometrics
Honorary Master
- Joined
- Aug 7, 2003
- Messages
- 71,858
Yip, around 6 PM wanted to listed to an audio stream, after a while I had to switch to their low quality stream.
As well, streaming just took a nose dive earlier this evening it was fine all morning/early afternoon then just went down.
[size=6.] Content here [./size]
Also very torn if I want to just pack and and find a new ISP or wait and hope that they finally sort their problems out. The frequency of problems I am getting are increasing weekly which is frustrating as I still remember how awesome of a an ISP they used to be not that long ago.
This is a fact, and they do talk about increasing capacity.
Only it is never enough.
What worries me is that they keep selling the product, reducing support levels, reducing quality of staff and support - but keep maintaining the same illusion that WebAfrica is somehow superior.
In fact they have become a second teer Mweb, with all the trappings.
Necuno
Court Jester
- Joined
- Sep 27, 2005
- Messages
- 58,567
Not sure why you always go with "if you can do it better then come and try" (ref to constant job offers). Nonetheless thank you for the reply, but it is now up too you if you want to get better or stay where you are. I've said my piece on this.
Sorry for not being so active on this thread guys. Been a hectic week - but things are looking up and posts will be attended to.
To address the post below:
First off, thanks for the honest post. As always, feedback is appreciated. Hope I can clear some things up for you here.
We do have a presence here as well as a few more online platforms that are monitored on a daily basis. Granted we can be doing a better job on this and we are. Already mentioned here a few times that Justin has officially joined me in the Online Team and will be becoming more and more active around MyBB. We aren't scared to post here, just been improving and changing a lot in the team structure and getting things waxed in the background.
Not an option at all no. We have plenty of happy customers on our Uncapped product. It's selling really well and have seen a lot of positive feedback around the accounts. Not to say it's 100% perfect, I think we've admitted this already - but we're aware of this and are busy getting things up to our good standards.
As much as I'd like to openly discuss what happens in the background (which I think sometimes here gets forgotten entirely and a perception of "WA is just making a profit and doesn't care about their customers") I unfortunately can't. Between Product and Networking - these two teams are 100% behind improving Uncapped and making it the best possible experience. Again, as soon as feedback is pushed through to me and it's feedback where I'm allowed to go into details and post publically, I do.
And this is exactly what the plan is. We've been extremely transparent about how Uncapped works, what the issues are and what we're doing to improve things. What I say here about additional capacity, trailing different rolling windows, improving our Support process and the hiring of additional staff is all true and it's a massive concentration point for us now, as well as for the last quarter. I'm really not sure on what else to say. I've said it in a comment one or two quotes above - we know Uncapped isn't reaching it's potential but we know and are admitting this. Yes we can fully understand that you're frustrated and upset about how things are operating - but at the same time there are also plenty customers out there who love our Uncapped products.
Interesting points being brought up here. Granted our products used to be a touch confusing - however this is also something that we're busy cleaning up. Legacy migrations are taking place weekly and simple separation between Home and Business accounts is already here. Offering a Home and Business solution is something that we're doing and is in our companies road map.
Could you maybe go into a bit more detail around the different accounts that are on offer?
Also, if you're keen - we're looking for a Junior Product Manager as well as a few other positions. Drop me a PM if you're interested and you can maybe have some of your ideas and opinions implementedhttp://www.webafrica.co.za/about/careers/positions/
Wasn't and isn't my intention to do that
Just going with, that if you guys have great ideas I'll throw the offer out there.sigh
680.81 MB on a 1mb line in 1 hour.
been complaining about this since JANUARY when I signed up with WA, since then it's been "looked into". sums up pretty much this entire thread.
Frankly I know "what is going on?". NOTHING. Can't wait kick this **** to the curb end of the month.
680.81 MB on a 1mb line in 1 hour.
been complaining about this since JANUARY when I signed up with WA, since then it's been "looked into". sums up pretty much this entire thread.
Frankly I know "what is going on?". NOTHING. Can't wait kick this **** to the curb end of the month.
Theoretically you're not suppose to get more than around 450mb on a 1mb line per hour....
That is the problem - I gather there are some people who are having issues with usage monitor and this then impacts on rolling windows and speeds. One way of slowing people down - over state what they have used then slow them down. It seems to be one of the issues WA is not admitting to and I had a long fight with them on this issue a while back
Radical Idea
@WAJeff
Here is a radical idea
Allow users to arrange themselves into their own categories.
Have three categories light , medium , heavy
But they are all uncapped , unthrottled , unshaped.
Give every one two months un-throttled , uncapped , unshaped at a really good price -- then according to their usage assign them a profile. Heavy leachers pay the most , light users the least.
User knowing that their later profile will be dependent on their two month's trial are unlikely to try and skew the results.
Stagger the trial according to the alphabet.
Monitor the usage and fine tune accordingly --
I wonder what the stats are in terms of usage of uncapped accounts ?
How many people are actually downloading 24 / 7 ?
How many reach or exceed their cap every month ?
How many are actually honest ( and therefore need to be rewarded ) ?
Usage of the internet which is a scarce resource ( in SA ) should be structured so as to be used in the most optimal way.
@WAJeff
Here is a radical idea
Allow users to arrange themselves into their own categories.
Have three categories light , medium , heavy
But they are all uncapped , unthrottled , unshaped.
Give every one two months un-throttled , uncapped , unshaped at a really good price -- then according to their usage assign them a profile. Heavy leachers pay the most , light users the least.
User knowing that their later profile will be dependent on their two month's trial are unlikely to try and skew the results.
Stagger the trial according to the alphabet.
Monitor the usage and fine tune accordingly --
I wonder what the stats are in terms of usage of uncapped accounts ?
How many people are actually downloading 24 / 7 ?
How many reach or exceed their cap every month ?
How many are actually honest ( and therefore need to be rewarded ) ?
Usage of the internet which is a scarce resource ( in SA ) should be structured so as to be used in the most optimal way.
DrJohnZoidberg
Honorary Master
- Joined
- Jul 24, 2006
- Messages
- 23,995
That sounds like an awful idea. No offence.
skimread
Honorary Master
- Joined
- Oct 18, 2010
- Messages
- 12,419
In the year 2012 if you say this you will get laughed at.
Confirmed
Thanks guys you just confirmed what I always suspected
South Africans are dishonest always wanting something for nothing and bitching and complaining when they cannot have it !
EVEN in 2012 the Internet -- especially in SA IS a scarce resource !
Care to dispute those claims -- and explain why ...........
It seems to me that most ISP 's cater ( or try and cater ) for the average ( dishonest ) South African who wants to download the WHOLE Interwebz -- TODAY ! ( and bitches like hell if they cannot )
What about something for the more mature person who only wants to pay for what they (sensibly) use
and
NOT sponsor the rest of the ravening pack
Thanks guys you just confirmed what I always suspected
South Africans are dishonest always wanting something for nothing and bitching and complaining when they cannot have it !
EVEN in 2012 the Internet -- especially in SA IS a scarce resource !
Care to dispute those claims -- and explain why ...........
It seems to me that most ISP 's cater ( or try and cater ) for the average ( dishonest ) South African who wants to download the WHOLE Interwebz -- TODAY ! ( and bitches like hell if they cannot )
What about something for the more mature person who only wants to pay for what they (sensibly) use
and
NOT sponsor the rest of the ravening pack