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Sign up with GoogleWeb Africa ADSL general feedback
- Thread starter Fulton17
- Start date
Ongoing frustrations with WA
Well, my frustrations continue. I now have a MWeb 1 meg uncapped account and what a pleasure. Browsing the net is fast and easy; I can be downloading from a news server and be browsing hassle free as I max the line out. I had forgotten what consistent, good speed on browsing was like - something I am enjoying with MWeb which performs way better than my 6 meg WA line. So basically I know what is a good service, and the fact that all works well with MWeb tells me a lot
I have many faults open with WA at present; including a line fault with Telkom that WA reported. Last night decided to try WA - browsing was slow; regular disconnects all the time; gave up; this morning reboot router and after a while disconnects and problems start again Phone support and speak to JP who tells me all is fine
ANyway I ask him for a reference number for the call to be sent to me as well as for the matter to be escalated - he tells me Vaughan and Elridge will be informed and they will contact me. Anyway all I have is a customer feedback email and no reference number and no contact from WA (I do appreciate it is only 11:30 and maybe they have not had time to get round to it).
I am venting - loving my 1 meg uncapped MWeb account; really annoyed with long, ongoing hassles with WA and excuse etc. I am not a technical computer boff like many on this form. For me I look at what happens. MWeb happens great, and what should be a superior product from WA does not happen. I am hoping that by stating my frustrations publically WA might actually start getting stuck into my problem.
Vent over
Jeff you have all my details and if you look on my account you will see all issues etc
Well, my frustrations continue. I now have a MWeb 1 meg uncapped account and what a pleasure. Browsing the net is fast and easy; I can be downloading from a news server and be browsing hassle free as I max the line out. I had forgotten what consistent, good speed on browsing was like - something I am enjoying with MWeb which performs way better than my 6 meg WA line. So basically I know what is a good service, and the fact that all works well with MWeb tells me a lot
I have many faults open with WA at present; including a line fault with Telkom that WA reported. Last night decided to try WA - browsing was slow; regular disconnects all the time; gave up; this morning reboot router and after a while disconnects and problems start again Phone support and speak to JP who tells me all is fine
ANyway I ask him for a reference number for the call to be sent to me as well as for the matter to be escalated - he tells me Vaughan and Elridge will be informed and they will contact me. Anyway all I have is a customer feedback email and no reference number and no contact from WA (I do appreciate it is only 11:30 and maybe they have not had time to get round to it).I am venting - loving my 1 meg uncapped MWeb account; really annoyed with long, ongoing hassles with WA and excuse etc. I am not a technical computer boff like many on this form. For me I look at what happens. MWeb happens great, and what should be a superior product from WA does not happen. I am hoping that by stating my frustrations publically WA might actually start getting stuck into my problem.
Vent over
Jeff you have all my details and if you look on my account you will see all issues etc
Hmmm... interesting.
WA isn't SSL suppose to take high priority during business hours?
Solitude
Executive Member
- Joined
- Jul 23, 2008
- Messages
- 7,312
My gmail can't connect to pop.webafrica.org.za. Did anything change email wise or is it currently not working? I can access the email from the website.
It seems to have worked until 11:21am which was the last time that gmail successfully retrieved email from my email address.
*edit*
It came through now so it's alright.
It seems to have worked until 11:21am which was the last time that gmail successfully retrieved email from my email address.
*edit*
It came through now so it's alright.
Last edited:
HavocXphere
Honorary Master
- Joined
- Oct 19, 2007
- Messages
- 33,155
Just saw something about that in an Mweb thread...appears something between SA & google went fubar for a while. Multiple ISPs affected.My gmail can't connect to pop.webafrica.org.za. Did anything change email wise or is it currently not working? I can access the email from the website.
It seems to have worked until 11:21am which was the last time that gmail successfully retrieved email from my email address.
*edit*
It came through now so it's alright.
biometrics
Honorary Master
- Joined
- Aug 7, 2003
- Messages
- 71,858
WA ADSL down for us. Anyone else?
Captain Morgan
Well-Known Member
- Joined
- Dec 3, 2011
- Messages
- 286
Yes, WA seems to be down.
D.B.Cooper
Expert Member
- Joined
- Dec 11, 2009
- Messages
- 3,191
Yep, websites timing out etc. Same old same old.
Grimspoon
Executive Member
- Joined
- Nov 9, 2006
- Messages
- 8,855
Well with Afrihost's new drop in uncapped prices, I am now at a point where I am considering canning WA and going to Afrihost.
My browsing at home is still up to maggots. I have to reset my router if I want to watch a damn You Tube video
My browsing at home is still up to maggots. I have to reset my router if I want to watch a damn You Tube video
biometrics
Honorary Master
- Joined
- Aug 7, 2003
- Messages
- 71,858
And it's back. That's it. We're moving ISP.
WAJeff Please provide feedback on the following:
At 12pm last night as it has been since forever on my 1MB Uncapped WA account i couldn't open websites, couldn't use https, couldn't join games etc. Couldn't do anything. I could download p2p but do nothing else.
When will this be fixed? As in what date, in this format dd/mm/yy? Not we're working on it
As you might know Diablo 3 will be released next week, please be aware that if people can't play you will lose those clients me included so make sure it works 24/7. Tell your engineering staff, tell your CEO, tell your mom, tell whomever you want just make sure it works!! Otherwise you'll make the clients sad panda and the clients will make you a sad panda!
At 12pm last night as it has been since forever on my 1MB Uncapped WA account i couldn't open websites, couldn't use https, couldn't join games etc. Couldn't do anything. I could download p2p but do nothing else.
When will this be fixed? As in what date, in this format dd/mm/yy? Not we're working on it
As you might know Diablo 3 will be released next week, please be aware that if people can't play you will lose those clients me included so make sure it works 24/7. Tell your engineering staff, tell your CEO, tell your mom, tell whomever you want just make sure it works!! Otherwise you'll make the clients sad panda and the clients will make you a sad panda!
Well since my post yesterday morning, and an email to support and a senior staff member I have had ...... no response. Nothing.
I can understand no response to the post of this forum as these are selectively answered, but considering I asked to be contacted and have followed up with an email, that I find shocking.
Oh well, guess that is just another example of dropping standards at WA - very sad
I can understand no response to the post of this forum as these are selectively answered, but considering I asked to be contacted and have followed up with an email, that I find shocking.
Oh well, guess that is just another example of dropping standards at WA - very sad
Zewp
Banned
- Joined
- Sep 3, 2009
- Messages
- 10,655
Jeff will be here momentarily to ask for your client code and follow it up. The moment you make it public that support is ignoring you they want to jump to help.
I also inwardly chuckle every time Jeff promises you guys they're working on fixing and improving their service. Just like the ANC, there's lots of talk but not much action. How long have they been making promises now?
I also inwardly chuckle every time Jeff promises you guys they're working on fixing and improving their service. Just like the ANC, there's lots of talk but not much action. How long have they been making promises now?
WebAfrica Helper
Web Africa representative
- Joined
- Apr 2, 2012
- Messages
- 2,175
Posted an update here http://mybroadband.co.za/vb/showthr...ped-Feedback?p=8206231&viewfull=1#post8206231
Necuno
Court Jester
- Joined
- Sep 27, 2005
- Messages
- 58,567
Please PM RPM/Antowan so that they can change you to a Representative. Thank you.
I've already done this.