Web Africa ADSL general feedback

[grim]

I noticed another thing, when on WA I keep having to pause and resume the SWToR patcher to get it to download the last couple of KB's of every patch whereas when I'm using a proper ISP this doesn't happen.

 

[froot]

I noticed another thing, when on WA I keep having to pause and resume the SWToR patcher to get it to download the last couple of KB's of every patch whereas when I'm using a proper ISP this doesn't happen.

Sounds like you're having trouble with being able to start and not finish
I must say I never had that problem with WA.

 

[grim]

Sounds like you're having trouble with being able to start and not finish
I must say I never had that problem with WA.

I don't finish prematurely

WA struggles to get something done though.

 

[grim]

Something is properly broken now:

Mweb Server:
http://www.speedtest.net/result/1926070575.png

WA Server:
http://www.speedtest.net/result/1926072872.png

Trace Routes:
Local:

Tracing route to www.myadsl.co.za [41.203.21.137]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.0.1
2 7 ms 7 ms 8 ms 41.185.78.1
3 32 ms 32 ms 35 ms 196.220.59.250
4 31 ms 30 ms 30 ms 41.185.0.67
5 32 ms 38 ms 61 ms 196.220.59.230
6 31 ms 57 ms 55 ms 196.43.11.218
7 53 ms 32 ms 31 ms 196.43.25.206
8 229 ms 92 ms 82 ms 196.25.165.198
9 64 ms 32 ms 32 ms 196.44.18.140
10 35 ms 59 ms 34 ms 196.44.31.134
11 63 ms 61 ms 95 ms 196.44.31.128
12 61 ms 61 ms 61 ms 196.44.31.97
13 90 ms 64 ms 60 ms 196.30.1.22
14 100 ms 63 ms 64 ms 196.30.156.136
15 62 ms 105 ms 97 ms 196.30.213.108
16 102 ms 66 ms 71 ms 41.72.136.53
17 59 ms 59 ms 60 ms 41.203.21.137

Trace complete.

Int:

Tracing route to www.cnn.com [157.166.255.19]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms 192.168.0.1
2 9 ms 8 ms 7 ms 41.185.78.1
3 34 ms 34 ms 33 ms 196.220.59.238
4 34 ms 33 ms 33 ms 41.185.0.66
5 62 ms 33 ms 33 ms 41.66.150.177
6 183 ms 183 ms 190 ms 41.84.12.141
7 185 ms 210 ms 183 ms 195.50.122.217
8 185 ms 187 ms 186 ms 4.69.139.120
9 186 ms 222 ms 185 ms 4.69.153.129
10 251 ms 251 ms 292 ms 4.69.137.70
11 257 ms 256 ms 293 ms 4.69.148.50
12 263 ms 255 ms 255 ms 4.69.143.213
13 283 ms 267 ms 270 ms 4.69.148.105
14 449 ms 305 ms 423 ms 4.69.150.3

 

[Fulton17]

I have a ticket logged with Telkom and have spoken to support a few times, but WA over last few days has been shocking for me. Today have not been able to stream youtube; internet radio has buffered; could not load speedtest; browsing really slow; file DL from youtube stopped.

Connect to Afrihost account; file DL going full steam and DL'ed in a few minutes; speedtest loads; youtube works fine etc etc.

I am sorry but WA you guys are having issues and trying to blame Telkom is really frustrating - if it was Telkom, then Afrihost would be giving me same issues

 

[Grimspoon]

I have a ticket logged with Telkom and have spoken to support a few times, but WA over last few days has been shocking for me. Today have not been able to stream youtube; internet radio has buffered; could not load speedtest; browsing really slow; file DL from youtube stopped.

Connect to Afrihost account; file DL going full steam and DL'ed in a few minutes; speedtest loads; youtube works fine etc etc.

I am sorry but WA you guys are having issues and trying to blame Telkom is really frustrating - if it was Telkom, then Afrihost would be giving me same issues

My new line is being installed tomorrow and if I still experience issues with WA I am canceling my account. Done done and done.

 

[tohir]

Anyone else been double billed by WA? There's two outstanding card authorizations for my card

 

[Roadrunner]

DNS is not working right.

Had to change to Google's DNS servers before everything resolved again.

 

[BigAl-sa]

DNS is not working right.

Had to change to Google's DNS servers before everything resolved again.

DNS is working fine this side.

 

[WAJeff]

Anyone else been double billed by WA? There's two outstanding card authorizations for my card

Would like to follow up on this for you please. Drop me a PM with your account details and I'll have things looked into for you

DNS is not working right.

Had to change to Google's DNS servers before everything resolved again.

Morning.
Are things looking better this morning? If not, please PM me your details and I'll have things investigated for you.

 

[CrazyBob]

Hi WAJeff, I sent through a PM a few days ago as per requested and haven't received a response yet.

I'm still have troubles with Google services. (gmail, youtube).

 

[BioWolfZA]

Very bad experience here. When i signed up two months ago for the 1mb uncapped i was very impressed but there has been a steady decline and has got to the point where i will move to another ISP at the end of the month if things don't improve. Video streaming eg. Youtube is non existant, gaming is erratic and it takes forever to log into services such as steam. Can't blame the line since my capped account with another ISP has no problems. Terrible terrible service, recommend staying away.

 

[WAJeff]

Hi WAJeff, I sent through a PM a few days ago as per requested and haven't received a response yet.

I'm still have troubles with Google services. (gmail, youtube).

Will have a look for you now. Sorry, not sure why I missed this. Will respond in a few mins. You spoken to Support yet about this?

Very bad experience here. When i signed up two months ago for the 1mb uncapped i was very impressed but there has been a steady decline and has got to the point where i will move to another ISP at the end of the month if things don't improve. Video streaming eg. Youtube is non existant, gaming is erratic and it takes forever to log into services such as steam. Can't blame the line since my capped account with another ISP has no problems. Terrible terrible service, recommend staying away.

Anything been escalated onto our ADSL guys about this?
If you have, can you drop me a PM with your account details and I'll have things followed up on for you.

 

[bullfrog]

Very bad experience here. When i signed up two months ago for the 1mb uncapped i was very impressed but there has been a steady decline and has got to the point where i will move to another ISP at the end of the month if things don't improve. Video streaming eg. Youtube is non existant, gaming is erratic and it takes forever to log into services such as steam. Can't blame the line since my capped account with another ISP has no problems. Terrible terrible service, recommend staying away.

I have bad news for you...you can't move to a new ISP at the end of the month as Webafrica have a 1 calendar month cancellation policy and it appears they won't make any exceptions, no matter how unhappy you are with their service.

If you cancel today, which would be advised, you will only be able to move at the end of June, unless you are willing to pay for 2 ISP's at a time.

 

[WAJeff]

I have bad news for you...you can't move to a new ISP at the end of the month as Webafrica have a 1 calendar month cancellation policy and it appears they won't make any exceptions, no matter how unhappy you are with their service.

If you cancel today, which would be advised, you will only be able to move at the end of June, unless you are willing to pay for 2 ISP's at a time.

I'm sure exceptions can be made in certain instances.
If I can grab details of the account I will be able to advise further.

 

[bullfrog]

I'm sure exceptions can be made in certain instances.
If I can grab details of the account I will be able to advise further.

Hi Jeff,

Excellent, I've already PM'd you my client code today.

Please see what can be done regarding the cancellation of this account immediately due to very poor service and network speeds.

I've only used (2.48 GB of 30 GB) and (911.51 MB of 100 GB)Download plus and more of the invoice due has been settled for this service to cover this usage at my current rate, I believe.

I added a very long note in my cancellation request sent last month also mentioning I would like my account cancelled and would like to circumvent the 1 month calendar notice....didn't get any reply.

Thanks!

 

[bullfrog]

https://my.elitehost.co.za/speedtest/



Guess we're back to this again with no resolution yet. Every day at about 10am.

Still waiting on response regarding my refund, thanks!

 

[WAJeff]

https://my.elitehost.co.za/speedtest/



Guess we're back to this again with no resolution yet. Every day at about 10am.

Still waiting on response regarding my refund, thanks!

http://mybroadband.co.za/vb/showthr...ped-Feedback?p=8197317&viewfull=1#post8197317

 

[grim]

https://my.elitehost.co.za/speedtest/



Guess we're back to this again with no resolution yet. Every day at about 10am.

Still waiting on response regarding my refund, thanks!

Yeah don't use that site to test.

Local is fine:


Int not so much:


Edit: I got 0.27Mbps down on that site.

 

[bullfrog]

Yeah don't use that site to test.

Local is fine:


Int not so much:


Edit: I got 0.27Mbps down on that site.

Hi grim.

It's most definitely not the website, but rather webafrica that is problematic on that site.

If you use the none ssl link: http://my.elitehost.co.za/speedtest/ you'll notice that speeds are fine. This indicates that something is blocking speed to SSL to that site, which I manage.

Also if you use the ssl version on IS or any other ISP, the speeds are fine.

It's not some obscure slow server I'm testing from. That's a server hosted on the IS network which only hosts that website. No problems on the server itself, only from webafrica between the hours of 9:50am and 5:00pm.

EDIT: This does cause some concern for all our clients who order hosting services from us who may be on the webafrica network as they'll have a very shoddy experience as our whole billing system is on SSL.