Web Africa ADSL general feedback

Astound said:
Strange indeed, since you bill in advance, not in arrears.

You were effectively given 32 days notice, i.e. on 30 April 2012 before noon, so ample time to expedite moving my line to Telkom and bill me for adsl usage for month of May 2012.

Unless you are billing a cancellation fee these days of R 29.00?
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OK, I forgot that I had requested an upgrade from 384 to 1024 during April and the R29.00 appears to be due to pro-rata billing for the line upgrade cost.

All sorted, thanks WAJeff and .... goodbye!
 
Astound said:
OK, I forgot that I had requested an upgrade from 384 to 1024 during April and the R29.00 appears to be due to pro-rata billing for the line upgrade cost.

All sorted, thanks WAJeff and .... goodbye!
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Thanks for letting me know :)
Hope to see you back with us soon!
 
WAJeff said:
If you truly have been following this thread, you will see that improvements have been there and are being made constantly. If you'd like to discuss this further drop me a PM with your account details.
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Oh, that's rich. In other words, you're saying

'No u'

and

'If you don't have an account, GTFO'.

Nice one.
 
always pm with account details.. that never resolved anything. I could only wish to have WA like it was a couple a years back.. rock solid. Alas not anymore.
 
Dan C said:
always pm with account details.. that never resolved anything. I could only wish to have WA like it was a couple a years back.. rock solid. Alas not anymore.
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Did you PM me?
If so, it must have been before 2010 - because I can't find a single PM from you on these forums.
 
Is there any known issues between a 'said' nzb file locatory service in South Africa and WebAfrica? Is WebAfrica IPs being blocked?

I am not able to peruse this glorious search engine like file locatory service, built for the sole purpose of finding things that would increase ocular and auditory stimulus.
 
WAJeff said:
Did you PM me?
If so, it must have been before 2010 - because I can't find a single PM from you on these forums.
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Nope I never PM'ed you or even submitted a ticket. I just find it fruitless, cos I've seen so many posts here where people have submitted tickets PM's etc. and the same problems are not sorted out, so I tend to believe it's not account based. I just find it strange that with all my ex, current ISP's I never had to. Things actually never went wrong, barring maybe a Seacom outtage.

Having said that, I apologize if I acted rude, but the experience in the past months was not ideal. I have now cancelled my account and I hope everyone else on your network gets sorted out soon.
 
Atamosk said:
Is there any known issues between a 'said' nzb file locatory service in South Africa and WebAfrica? Is WebAfrica IPs being blocked?

I am not able to peruse this glorious search engine like file locatory service, built for the sole purpose of finding things that would increase ocular and auditory stimulus.
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Almost had to break out my decoder to read that one ;)
I have heard that WA IP's are being blocked for some reason. Heard it from one of our DSL guys yesterday on my way outta the office. Will see if there's any updates on this today - don't think it's something on our network though as we won't block specific sites.

Dan C said:
Nope I never PM'ed you or even submitted a ticket. I just find it fruitless, cos I've seen so many posts here where people have submitted tickets PM's etc. and the same problems are not sorted out, so I tend to believe it's not account based. I just find it strange that with all my ex, current ISP's I never had to. Things actually never went wrong, barring maybe a Seacom outtage.

Having said that, I apologize if I acted rude, but the experience in the past months was not ideal. I have now cancelled my account and I hope everyone else on your network gets sorted out soon.
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Our Support system as well as Justin and myself being online is for this exact purpose. We take online conversation, push it back into our Support system with stakeholders aware of what's happening and things are looked into. The D3 issues as an example - most mentions of this came from the online space - it's being addressed.

There might be something simple on our end, simple on your end - the list can go on forever. You'll never know if you don't ask us for help.
 
WAJeff said:
There might be something simple on our end, simple on your end - the list can go on forever. You'll never know if you don't ask us for help.
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Doing things via tickets:

I think most problems are simple, it is the WA system that possibly complicates matters?

My comment here is based on my recent experience where I moved from one product to another, an upgrade in my mind and more money for WA, but I used the online method for doing this, in other words I added a service and tried to subtract another.
What ensued after that was unexpected on my part ..... a string of unnecessary tickets over a period of 5/6 weeks were opened, for each ticket a different person would reply at which time the ticket would be closed.
The WA system then cancelled the new service I added more than once and re-added the service I did not want.
Sparing all the details of my particular story, I would say that your system should direct the ticket back at the same person each time as this would trigger a memory and keep the ticket open in a sense until it was sorted out. Any of WA's support staff reading the last open ticket may not know of the content of the other automatically "closed" tickets which dealt with the same query or services that are lined up for cancellation incorrectly or correctly.

In my opinion texting online can result in the mother of all stuff ups. At the end of the day my "upgrade" from a ticket perspective took 6 weeks and was finally ended when someone phoned me, the conversation was brief and to the point and the matter was closed in a matter of seconds.

In future I will be using the phone rather than opening a ticket or adding or subtracting products online.
 
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Sorry WAJeff, but not once that I've logged a ticket with your support guys or sent you a PM has my problem been related only to my account as you so often claim. Your "advanced" support guys could also not find any problems as your network is over subscribed causing most of the problems.

I managed a whole 2GB this morning between 00:00 and 06:00 on a 10Mb line, WOW I've never seen such speed. lol lol lol <- (Sense of humour failure)

Let's have a look at the latest Net Index stats for WA:
Download 2.32Mbps(Hmmm there's a barely visible line for the last couple of months and even lower than when I last posted about it a month ago):
http://cdn.netindex.com/static_char...p_level=2&top_value=46&lastupdate=Jun 4, 2012

Upload 0.44Mbps(Line has disappeared):
http://cdn.netindex.com/static_char...p_level=2&top_value=46&lastupdate=Jun 4, 2012
 
WA's network is congested. They promised high and low that it would be able to handle the load before the product was officially released. It obviously can't. The rolling windows are testimony to that, seeing as initially they were only supposed to become active once the network was under strain, but now they're permanently active.

That's why when my friend asked for recommendations for Uncapped ISPs yesterday, I showed him this thread.
 
I don't understand why u guys are having so many issues.
I use my WA 24hrs a day and it still beating every other isp account I have hands down.
Fast speeds, low latency and barely any visible shaping at all.

So it can't just be WA's network thats an issue, there must be other factors.
 
Graal said:
That's why when my friend asked for recommendations for Uncapped ISPs yesterday, I showed him this thread.
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Hell hath no fury like a geek scorned... or was that a woman? pffft same thing :D
 
bboy said:
I don't understand why u guys are having so many issues.
I use my WA 24hrs a day and it still beating every other isp account I have hands down.
Fast speeds, low latency and barely any visible shaping at all.

So it can't just be WA's network thats an issue, there must be other factors.
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Tried playing Diablo 3 on their network?
 
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