Web Africa ADSL general feedback

Weird competition.

1. Be one of the few people in the country with 40mbps VDSL.
2. Schedule full speed, random downloads for download plus every day of the month.
3. Win.

The free bandwidth is nice, though with your one month cancellation period, there's no way I'd un-cancel for this.
 
Weird competition.

1. Be one of the few people in the country with 40mbps VDSL.
2. Schedule full speed, random downloads for download plus every day of the month.
3. Win.

The free bandwidth is nice, though with your one month cancellation period, there's no way I'd un-cancel for this.

I guess they are hoping people will upgrade their lines and this way increase income
 
I guess they are hoping people will upgrade their lines and this way increase income

They still wouldn't have a chance - VDSL is available in maybe 1% of suburbs at the moment. It would make more sense if this competition ran separately across the different line speeds.
 
Am only staying because i get extra data for being a paid user (well i already put in a cancellation last month but will continue now) and they got me hooked for 2 months (download 50GB during this comp and get 50GB in September). Brilliant because it won't affect business traffic :D.

Maybe i missed it but does this allow concurrent connections because their capped packages do so i can definitely see users sharing accounts and getting close to say 10TB hmm. Edit: 4 concurrent connections, saw the reply in the promo thread :).
 
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Can you tell us what the thresholds are per line speed?

the new Business Uncapped AUP does not use any set thresholds so I cannot advise what you can use. Customers will need to keep an eye on their DSL console to check where they are laying and adjust usage if they are affected by throttling.



Can you list all the differences between WA Home Uncapped and Business Uncapped, besides the obvious cost difference? FYI, I'VE NEVER DOWNLOADED ANYTHING VIA P2P DURING BUSINESS HOURS SINCE I STARTED USING THIS ACCOUNT!!!!!!! So tell me who is the culprit? Automatic Windows Updating system???!!!!

AH Business Uncapped is not subjected to such silly restrictions but a bit cheaper. Why not just rename it to WA Home Premium Uncapped or something like that to avoid misleading future clients about the product? I'm very disappointed. I will be leaving WA at the end of next month. I'm done with this South African flavoured "Uncapped" ADSL nonsense! :mad:

Business Uncapped accounts have higher download thresholds than home uncapped, it is not subjected to heavy business hours shaping like Home uncapped will be, it's also on a better bandwidth profile than a home uncapped and when there is major outages like cable breaks etc it will take preference over a home account so it won't be shaped as much. However, it is still subjected to throttling based on how much data you have used.

It's not what you used the data for but how much was used during which times and over the past 10 rolling days that will affect your rating. Like I stated previously the 2mbs uncapped account does not seem to be suitable to your needs and you definitely need a bigger account or a capped account.
 
Eight days later.
I have supplied speedtests using TELKOM,AXXESS and WA
I have supplied threaded download tests using TELKOM,AXXESS and WA
I have supplied the results of these tests at different days as well.
I have had my call auto closed.
I have reopened it. I have supplied speedtests from http://capetown.spdtst.saix.net/ now.
Everytime it shows my WA account being throttled to 650KB/s and my telkom capped and axxess uncapped running almost 1000KB/s.
I have an email now suggesting my exchange may be congested. Obvsiously nobody doing the webafrica support is paying any attention. My only option now is to terminate both my WA accounts as I don't have all year for someone to actually start paying attention. When WA introduced their new high cap accounts I asked them if the service of my old account would drop, they said no, so I continued to keep paying the higher rate just to get proper high speed bandwidth, this obviously changed now.

Hi Bboy,

Please PM me your account details and the ticket ref number so I can take a look into this for you.
 
So this is a business account but you must keep you large DL to DL+ hours (which is sure outside of business hours). Also to say lower daytime usage, well that is business hours - again this is supposedly a business account.

Why sell this as a business account and then say lower your business hours usage?

I wish WA would stop hiding behind names etc and just be upfront as basically they are saying this is a home account but maybe you can expect a bit more from it than a home account, but you must really use it the same as a home account and not what the name would lead you to believe. :(



+1



Just do what you advertise and it is amazing how things will go so much better. I love how you guys hide behind AUP - just call your "uncapped" accounts semi capped or such like as that would be more accurate

WA is great at re-branding things in the hopes that this will solve problems or misdirect people. Before we had five stars, now we have three colours :erm:

When I read these type of posts, it puts to bed any desire I have for "uncapped". I am thankful I am on a capped account which for the most parts works for me as long as I manage it wisely during the non DL+ hours.

I do think WA does capped much better than "uncapped" - a few glitches recently but hopefully things will get ironed out

Hi Fulton17,

Yes, this is a Business uncapped account but it does not mean that you can use as much data as you want without being throttled. He is on a 2mbs account which does not have very high thresholds but it definitely has higher thresholds than a Home account. The Business account gives him a better quality of bandwidth and less business hours shaping than a home account.

The reason why I advised him to move all his downloads for 12-6am is so that he can start falling back down to the green zone. I was not advising him he must only use the account for downloading during those hrs but if he wants to get back to the green zone he will need to do that.

Looking at Darkspectre's signature and posts he has had the same issue with throttling with other ISP accounts so he should be aware that we throttle our uncapped accounts and that all ISPs do. Our AUP is on our sign up page and we do not hide the fact we throttle all over our uncapped accounts and the threads here.
 
I know it's unlikely to happen, but I would like to see a package that basically leases the bandwidth to you directly at a profitable price for the ISP. Taking into account local IPC and international bandwidth, ISPs surely have some R/Mbps price that they could add some markup to and sell you a 1:1 contention ratio X Mbps ADSL service. This is what most users around here want - internet that keeps going at all times of the day without anyone else influencing you in any way. If you don't use your X mbps for an hour, you wasted your own money and nobody cares.

The price of such a service would then serve as a benchmark. If this costs R1 000/mbps/month (or some other real number), then you know that a Home Uncapped 1Mbps at R179/month can clearly not be providing the same dedicated level of performance.

Thanks for the feedback and suggestion. Completely valid points here and I have passed this onto our Product team for review.
 
50 000GBs , you have my attention WA. Even though i can't win, i am thankful :D. The countdown begins....1st August :p

With the last promo, i had really great performance all the time and i also have seen Chev' mention your service (business uncapped too) so i know what he says isn't baloney. May just switch to you guys when i am upgrading our line to 14Mbps in a month or 2 time. :)


Am only staying because i get extra data for being a paid user (well i already put in a cancellation last month but will continue now) and they got me hooked for 2 months (download 50GB during this comp and get 50GB in September). Brilliant because it won't affect business traffic :D.

Maybe i missed it but does this allow concurrent connections because their capped packages do so i can definitely see users sharing accounts and getting close to say 10TB hmm. Edit: 4 concurrent connections, saw the reply in the promo thread :).

Awesome! Glad to hear that you loving the free data. Yes its 4 concurrent connections so you definitely stand a chance to win something :D
 
Has FreeZone been stopped? I don't see it in my control panel any more. I never used it, just now noticed it's gone.
 
How do I sign up for a trial account? I have had enough of AH's crap...

You can sign up for our 2gb account at link here. Just move the slider to the 2gb account.



Has FreeZone been stopped? I don't see it in my control panel any more. I never used it, just now noticed it's gone.

No Freezone is still available and once you have downloaded or used anything that falls under Freezone it will appear in the DSL console usage. Take a look at our KB article on Freezone for more info and what falls under it.
 
Is WebAfrica offline?

We're on a reseller packager (realms on allocation) and it seems all our accounts are offline? It doesn't display any active connections in the Control Panel and my two Routers at my Office is offline?

This can't just be Telkom right? All the other connections are country wide...

Edit: just as I posted it came online again. It was definitely offline.

Edit2: offline again.
 
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Is WebAfrica offline?

We're on a reseller packager (realms on allocation) and it seems all our accounts are offline? It doesn't display any active connections in the Control Panel and my two Routers at my Office is offline?

This can't just be Telkom right? All the other connections are country wide...

Edit: just as I posted it came online again. It was definitely offline.

Edit2: offline again.

Hi Tera,

Are you still having issues with your account?
 
i am thinking of moveing to WA as i stream 80% more than i download
and mtn streaming is blaw,but nice for downloading

if i go mad with streaming after 5pm will it have a big effect on my threshold?
will get the 10mbps business with 8mb line

so worce case 20gb per day after 5pm


will i have any slowdowns?

i need a account that can stream from anysite any where with out problems

gonna grab the free gb's and see if it works for me
 
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i am thinking of moveing to WA as i stream 80% more than i download
and mtn streaming is blaw,but nice for downloading

if i go mad with streaming after 5pm will it have a big effect on my threshold?
will get the 10mbps business with 8mb line

so worce case 20gb per day after 5pm


will i have any slowdowns?

i need a account that can stream from anysite any where with out problems

gonna grab the free gb's and see if it works for me

Unless your usage falls in the top 0.1% of users you should be fine - see here for more info: http://support.webafrica.co.za/index.php?/Knowledgebase/Article/View/1169/0/business-uncapped-acceptable-usage-policy
 
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