Web Africa ADSL general feedback

So finally after 7 days i open a new ticket and get a reply. I do have to say WA is falling to new lows...
 
william riker said:
Hi, is anyone on a capped WA getting shaped between 5pm and midnight ?
I say 5pm cos thats when i get back from work and notice the slow down.

i'm getting 200-250 kb/s on downloads across the board..be it software upgrades or whatever.

i'm on a 10 mb line.

i've been happy with WA until a couple of weeks ago..
Click to expand...

are you downloading like HUNDREDS OF GIGS ?!!!

i REALLY WANT TO know WHY Does Webafrica Treat EVERYONE Else so BAD and i always GET PURE Platinum VIP treatment
 
slvr said:
Because you're a special person.
Click to expand...

I am on Business Capped, latency is good, browsing is fine, in actual fact I have had very little issues with WebAfrica over the years.

I did switch from Home Uncapped as that package is not what it used to be, basically the only issue I have had with WebAfrica.

Doubt any one of us are special.
 
I'm downloading from news servers at ave. of 421Kbps with 4Mb line. Business Capped account. Maybe I'm just lucky, I don't know?

My Youtube has always been terrible though.....
 
I'm on home uncapped 2mbs. Speeds are terribly slow for the last week. YouTube buffers at 144p. The internet is barely usable. Bit speedtests show full speed. WebAfrica support asked for traceroutes and then say that there is congestion at the exchange and they are working on it.

However test accounts with other ISPs run at full speed.

WebAfrica guy Please assist
 
Suspect99 said:
I'm on home uncapped 2mbs. Speeds are terribly slow for the last week. YouTube buffers at 144p. The internet is barely usable. Bit speedtests show full speed. WebAfrica support asked for traceroutes and then say that there is congestion at the exchange and they are working on it.

However test accounts with other ISPs run at full speed.

WebAfrica guy Please assist
Click to expand...

Probably throttled.
 
Suspect99 said:
We've only used 30gb a month for the last 3 months. And we are on 5 stars. It shouldn't be throttled
Click to expand...

Do some tests and let's find out what the issue is. Start with a pathping to mybroadband on WA and on another ISP (Axxess/Afrihost free accounts)
 
slvr said:
Do some tests and let's find out what the issue is. Start with a pathping to mybroadband on WA and on another ISP (Axxess/Afrihost free accounts)
Click to expand...

I've done a traceroute on both. Here are the results

WEBAFRICA

Tracing route to www.mybroadband.co.za [197.242.89.170]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.2.1
2 * * * Request timed out.
3 95 ms 98 ms 95 ms cdsl2-ctn-vl2473-ipc.ip.isnet.net [196.38.72.194]
4 81 ms 90 ms 93 ms vlan2473.cdsl2-ctn.isdsl.net [196.38.72.193]
5 96 ms 95 ms 92 ms 196.35.115.136
6 97 ms 94 ms 95 ms mi-za-cpt-p8-te0-7-0-0.ip.isnet.net [168.209.2.13]
7 94 ms 95 ms 94 ms css1-ctn-gi0-2.ip.isnet.net [168.209.6.10]
8 87 ms 86 ms 90 ms 196.36.84.154
9 107 ms 104 ms 104 ms CORE.GP-CN-HET-MEE-1.TO.GP-HV-ICT-MEE-1.DFA.P2P.
10G.za.africainx.net [41.84.13.66]
10 113 ms 114 ms 116 ms 41-66-132-246-f6.HET001-CPE-1-to-GP-CN-HET-MEE-1
.africainx.net [41.66.132.246]
11 114 ms 118 ms 117 ms core-access-switch1.jnb1.host-h.net [197.189.193.1]
12 * * * Request timed out.
13 130 ms 101 ms 97 ms 197.242.89.170

Trace complete.

AXXESS
Tracing route to mybroadband.com [209.200.231.215]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.2.1
2 * * * Request timed out.
3 22 ms 77 ms 11 ms 41.181.53.149
4 10 ms 10 ms 14 ms ipc-recieve-tb-1a.mtnbusiness.net [41.181.53.150]
5 10 ms 10 ms 10 ms tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.184.28]
6 12 ms 12 ms 11 ms compj-cpt-1.mtnns.net [196.44.18.2]
7 155 ms 155 ms 193 ms ls-cr-2.uk--tb-cr-1.za.mtnns.net [196.44.31.113]
8 176 ms 176 ms 175 ms am-cr-1.nl--ls-cr-2.uk-a.mtnns.net [196.44.31.183]
9 176 ms 175 ms 176 ms am-tpr-1.nl--am-cr-1.nl-a.mtn.net [209.212.111.141]
10 179 ms 169 ms 169 ms xe-4-1-0-135.edge5.Amsterdam1.Level3.net [212.72.41.89]
11 * 308 ms 304 ms ae-4-90.edge2.SanJose3.Level3.net [4.69.152.209]
12 303 ms * * ae-4-90.edge2.SanJose3.Level3.net [4.69.152.209]
13 306 ms 312 ms 307 ms 4.68.71.94
14 309 ms 309 ms 309 ms irv1-ar1-xe-0-0-0-0.us.twtelecom.net [206.222.120.237]
15 310 ms 310 ms 311 ms 209.203.107.34
16 309 ms 309 ms 308 ms di3i00110.lunarvine.com [209.200.231.215]

Trace complete.
 
Hi, Is webafrica down for anyone else?

My line is down (adsl with afrihost) so I cant change ISP accounts. Their website and call center is also down. :/
 
tp3to said:
Hi, Is webafrica down for anyone else?

My line is down (adsl with afrihost) so I cant change ISP accounts. Their website and call center is also down. :/
Click to expand...

Wait what?

If your ADSL line is down, then.. wat

and at midnight on a long weekend their call centres are probably not operating.
 
slvr said:
Wait what?

If your ADSL line is down, then.. wat

and at midnight on a long weekend their call centres are probably not operating.
Click to expand...

Their support line is open till 12 at night. My connection was down for only about 30min. After it came back on I checked and seems like they where doing maintenance on the internal system which caused the downtime.
 
Getting 30 kbps on my 10 meg line. :(

This is ridiculous. I'm going to have to cancel my high cap account as at this rate I can't even use all of my cap.
 
I'm going to leave at the end of the month if this isn't sorted out very soon. It's been like this for weeks now.
 
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