Web Africa ADSL general feedback

Webafrica Helper · Aug 4, 2015

Fulton17 said:
Tonight I am flying along at 165 KB/s; feels like I am on a capped accounts that is on one or two stars. What I should be able to DL in an hour is scheduled to take over 6 hours

Sent a ticket to support on Saturday; received an automated response and nothing since then

Poor speeds and no support

Hi Fulton17,

From what time does this issue happen?

Fulton17 · Aug 4, 2015

WebAfrica Helper said:
Hi Fulton17,

From what time does this issue happen?

Every time I have posted, it has been happening so generally after 19:00 but before 20:30

On another note - no response from support bar to say they have heard nothing from me so closing things - I responded but no surprises as I am still waiting for a response from support. Maybe you can intervene and help?

Thanks

Thor · Aug 4, 2015

WebAfrica guy I am sending you a PM I have raised this many times before and yet I still get the debit order email.

Fulton17 · Aug 4, 2015

WebAfrica Helper said:
Hi Fulton17,

From what time does this issue happen?

20:45 and my speeds are in the region of 155 KB/s.

This used to happen once in a blue moon, now it is a daily occurrence

Please can this be addressed WA Helper? Thank you

Oh wait, now it has dropped

to 130 KB/s

BrendanMc · Aug 4, 2015

poor performance on the network this evening. 500 ping to LoL servers and 15% packet loss...

Pada · Aug 5, 2015

I also had pretty bad latencies late evening (21:00'ish) to the Quake Live server the past 2-3 days, however speedtest.net is fine.

Like here is a traceroute:

Code:

tracert 196.38.180.28

Tracing route to quake.isgaming.co.za [196.38.180.28]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.11.1
  2     *        *        *     Request timed out.
  3    13 ms     9 ms     8 ms  cdsl1-ctn-vl2376-ipc.ip.isnet.net [196.38.72.206]
  4     8 ms     8 ms     8 ms  cdsl1-ctn-vl2376.ip.isnet.net [196.38.72.205]
  5    80 ms    73 ms    74 ms  196.35.115.128
  6     8 ms     8 ms     8 ms  mi-za-cpt-p8-te0-0-0-0.ip.isnet.net [168.209.6.13]
  7     8 ms     9 ms     9 ms  mi-za-cpt-p7-te0-7-0-0.ip.isnet.net [168.209.2.12]
  8   123 ms   121 ms   115 ms  168.209.100.101
  9    90 ms    90 ms    91 ms  168.209.0.186
 10    94 ms    91 ms    93 ms  quake.isgaming.co.za [196.38.180.28]

Trace complete.

and on Axxess it looked like follow:

Code:

C:\Users\Chris-Desktop>tracert 196.38.180.28

Tracing route to quake.isgaming.co.za [196.38.180.28]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.11.1
  2     *        *        *     Request timed out.
  3    11 ms    11 ms    12 ms  41.181.222.101
  4    10 ms    10 ms    11 ms  41.181.222.102
  5    11 ms    10 ms    10 ms  tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
  6    11 ms    11 ms    11 ms  compj-cpt-1.mtnns.net [196.44.18.2]
  7    12 ms    11 ms    12 ms  ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]

  8    11 ms    11 ms    11 ms  196.44.0.74
  9    13 ms    13 ms    12 ms  41-208-29-209.mtnns.net [41.208.29.209]
 10    12 ms    11 ms    12 ms  mi-za-cpt-p7-te0-7-0-0.ip.isnet.net [168.209.2.12]
 11    32 ms    33 ms    31 ms  168.209.100.101
 12    31 ms    31 ms    31 ms  168.209.0.186
 13    31 ms    31 ms    31 ms  quake.isgaming.co.za [196.38.180.28]

Trace complete.

Fulton17 · Aug 5, 2015

Well started a DL about at about 19:30 and my speeds were 330 KB/s, so rebooted my router and speeds are much better in the 900 KB/s region, so close to full line speed

It seems like every night before I DL I must reboot my router. I never used to have to do this so a bit annoying, but could be a lot worse.

My speeds during DL+ time was also down, so there still is something not 100%

Bedford · Aug 6, 2015

Fulton17 said:
Well started a DL about at about 19:30 and my speeds were 330 KB/s, so rebooted my router and speeds are much better in the 900 KB/s region, so close to full line speed

It seems like every night before I DL I must reboot my router. I never used to have to do this so a bit annoying, but could be a lot worse.

My speeds during DL+ time was also down, so there still is something not 100%

Generally when u have to reset ur modem each time, indicates that there could be noise on ur line and but resetting it, u technically are also resetting ur port (although Im almost sure ur modem needs to be off for 10mins for this to happen). What I suggest is check to see if u have a filter on ur line and maybe replace that.

RunningFromFat · Aug 6, 2015

Steam downloads crawling at 100kb/s . The shaping is unreal! What is the point of business uncapped if you still get horribly shaped when you are even in the green zone? I know it's shaping because it starts at about 8am and stops around the afternoon.

Sigh

Webafrica Helper · Aug 6, 2015

Pada said:

I also had pretty bad latencies late evening (21:00'ish) to the Quake Live server the past 2-3 days, however speedtest.net is fine.

Like here is a traceroute:

Code:

tracert 196.38.180.28

Tracing route to quake.isgaming.co.za [196.38.180.28]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.11.1
  2     *        *        *     Request timed out.
  3    13 ms     9 ms     8 ms  cdsl1-ctn-vl2376-ipc.ip.isnet.net [196.38.72.206]
  4     8 ms     8 ms     8 ms  cdsl1-ctn-vl2376.ip.isnet.net [196.38.72.205]
  5    80 ms    73 ms    74 ms  196.35.115.128
  6     8 ms     8 ms     8 ms  mi-za-cpt-p8-te0-0-0-0.ip.isnet.net [168.209.6.13]
  7     8 ms     9 ms     9 ms  mi-za-cpt-p7-te0-7-0-0.ip.isnet.net [168.209.2.12]
  8   123 ms   121 ms   115 ms  168.209.100.101
  9    90 ms    90 ms    91 ms  168.209.0.186
 10    94 ms    91 ms    93 ms  quake.isgaming.co.za [196.38.180.28]

Trace complete.

and on Axxess it looked like follow:

Code:

C:\Users\Chris-Desktop>tracert 196.38.180.28

Tracing route to quake.isgaming.co.za [196.38.180.28]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.11.1
  2     *        *        *     Request timed out.
  3    11 ms    11 ms    12 ms  41.181.222.101
  4    10 ms    10 ms    11 ms  41.181.222.102
  5    11 ms    10 ms    10 ms  tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
  6    11 ms    11 ms    11 ms  compj-cpt-1.mtnns.net [196.44.18.2]
  7    12 ms    11 ms    12 ms  ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]

  8    11 ms    11 ms    11 ms  196.44.0.74
  9    13 ms    13 ms    12 ms  41-208-29-209.mtnns.net [41.208.29.209]
 10    12 ms    11 ms    12 ms  mi-za-cpt-p7-te0-7-0-0.ip.isnet.net [168.209.2.12]
 11    32 ms    33 ms    31 ms  168.209.100.101
 12    31 ms    31 ms    31 ms  168.209.0.186
 13    31 ms    31 ms    31 ms  quake.isgaming.co.za [196.38.180.28]

Trace complete.

Hi,

Is this issue still ongoing so I can get our guys to call you? Please PM me your account details.

Aardvark · Aug 6, 2015

I get the same problem in the evening.
Start downloading and get 200k or so.
Reset modem and then full speed.
Happens every night.

Chevron · Aug 6, 2015

Aardvark said:
I get the same problem in the evening.
Start downloading and get 200k or so.
Reset modem and then full speed.
Happens every night.

I thought it was my line...

Sometimes I need two reboots.

Aardvark · Aug 6, 2015

I have another account with a different isp which runs at full speed with no resets

Menace · Aug 6, 2015

How do you get a hold of someone at WA? I can't be expected to hold for 20 mins. Online support also useless.

Webafrica Helper · Aug 7, 2015

Chevron said:
I thought it was my line...

Sometimes I need two reboots.

Aardvark said:
I have another account with a different isp which runs at full speed with no resets

Hi,

Please PM me your account details so I can escalate this issue?

Webafrica Helper · Aug 7, 2015

Menace said:
How do you get a hold of someone at WA? I can't be expected to hold for 20 mins. Online support also useless.

Hi Menace,

Please PM me your account details so I can assist.

Fulton17 · Aug 7, 2015

Bedford said:
Generally when u have to reset ur modem each time, indicates that there could be noise on ur line and but resetting it, u technically are also resetting ur port (although Im almost sure ur modem needs to be off for 10mins for this to happen). What I suggest is check to see if u have a filter on ur line and maybe replace that.

Thanks Bedford.

Do have the filter but know they have a limited lifespan so must check it

Fulton17 · Aug 7, 2015

Ongoing problems with speeds when DL early evening

tracert www.webafrica.co.za

Tracing route to www.webafrica.co.za [108.162.202.216]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms rfc.private.address.invalid.query [10.0.0.2]
2 15 ms 6 ms 6 ms 196-210-109-1.dynamic.isadsl.co.za [196.210.109.
1]
3 8 ms 9 ms 8 ms cdsl2-umh-gi0-0-0-3202.ip.isnet.net [196.38.74.2
33]
4 8 ms 8 ms 7 ms 196.26.210.204
5 8 ms 8 ms 9 ms mi-za-umh-p8-ten-0-0-0-1.ip.isnet.net [168.209.9
3.240]
6 35 ms * 34 ms 168.209.255.223
7 33 ms 34 ms 33 ms css1-ctn-gi0-2.ip.isnet.net [168.209.6.10]
8 34 ms 64 ms 34 ms 196.36.84.154
9 33 ms 40 ms 33 ms CORE.GP-ID-DCE-3.TO.GP-ID-MEC-2.AINX.P2P.10G.za
[41.84.13.228]
10 34 ms 39 ms 42 ms 41-66-181-59-3b.CLO008-CDN-local-VLAN-321.africa
inx.net [41.66.181.59]
11 34 ms 33 ms 34 ms www.webafrica.co.za [108.162.202.216]

Trace complete.

C:\Users\User>tracert www.cnn.com

Tracing route to turner.map.fastly.net [103.245.222.73]
over a maximum of 30 hops:

1 3 ms <1 ms <1 ms rfc.private.address.invalid.query [10.0.0.2]
2 7 ms 6 ms 6 ms 196-210-109-1.dynamic.isadsl.co.za [196.210.109.
1]
3 8 ms 9 ms 7 ms cdsl2-umh-gi0-0-0-3202.ip.isnet.net [196.38.74.2
33]
4 8 ms 9 ms 8 ms 196.26.210.204
5 9 ms 9 ms 8 ms mi-za-umh-p8-ten-0-0-0-1.ip.isnet.net [168.209.9
3.240]
6 27 ms 26 ms 25 ms 168.209.0.178
7 23 ms 23 ms 23 ms core1a-bry-gi1-0-0.ip.isnet.net [168.209.218.1]

8 22 ms 22 ms 21 ms core1a-bry-ge1-0-1.isnet.net [168.209.100.237]
9 25 ms 27 ms 26 ms core2-pkl-t0-7-0-0.ip.isnet.net [168.209.1.163]

10 192 ms 175 ms 175 ms 168.209.0.82
11 173 ms 175 ms 174 ms core2b-hkt-gi0-1.ip.isnet.net [168.209.4.6]
12 * * * Request timed out.
13 325 ms 327 ms 324 ms i-0-4-0-10.hkth12.bi.telstraglobal.net [202.84.1
53.10]
14 331 ms 329 ms 328 ms 202.127.78.134
15 287 ms 287 ms 286 ms 103.245.222.73

Trace complete.

http://www.speedtest.net/my-result/4565253360

Last Result:
Download Speed: 8706 kbps (1088.3 KB/sec transfer rate)
Upload Speed: 854 kbps (106.8 KB/sec transfer rate)
Latency: 58 ms
8/7/2015, 8:53:35 PM

I have a 10 meg line and my DL speeds just now were hovering at 200 KB/s, so 20% of line speed and this on a capped account.

Have rebooted my router once; time to try again.

After second reset my DL is going along at about 240 KB/s

Switch over to my back up ISP and onto 1.0 MB/s straight away and cruising

So the fault is with WA. Am I being shaped to death? What are they doing?

WA Helper please can this be looked into as this show the fault is with you guys? Thank you

Vizzehh · Aug 7, 2015

Last few days been very wavy up and down with speeds, otherwise past few weeks been really good.

vwdude · Aug 10, 2015

My download speeds via http are pathetic.
All videos on youtube are buffering.

I am on a capped account and have a 4mb line. I shouldnt be having these issues.

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