Web Africa ADSL general feedback

Can you please get support staff who can answer emails in a decent time frame?
Your live chat does not work as everyone seems to be at the beach or having drinks at some "trendy" spot, your phones go unanswered just like the Post office and Telkom, and emails eventually get answered sometimes 3 or 4 DAYS after a ticket gets opened.

Must be lekker working in Slaapstad......
 
Fulton17 said:
Thank you

This has been going on for ages and I would say most of this month I haven't been able to use my account properly which really is just not right. How much longer before it is truly resolved as this is not the first time the engineers have dealt with this concern?

I am also waiting for feedback on an incorrect billing issue and I did reply to Jason on Wednesday but have had update from him yet. It is Ticket 3109669

Thank you
Click to expand...

Hi Fulton17

Jason has replied to your ticket, our Engineers has advised all traffic levels is 100% normal, which means we will need to trouble-shoot your issue individually.

An email will be sent over to with further feedback.
 
Bursty-dude said:
Can you please get support staff who can answer emails in a decent time frame?
Your live chat does not work as everyone seems to be at the beach or having drinks at some "trendy" spot, your phones go unanswered just like the Post office and Telkom, and emails eventually get answered sometimes 3 or 4 DAYS after a ticket gets opened.

Must be lekker working in Slaapstad......
Click to expand...

Hi Bursty-dude,

Sorry that you have been subjected to this level of service,

Can you PM your query and our support guys will attend immediately.
 
Bursty-dude said:
Can you please get support staff who can answer emails in a decent time frame?
Your live chat does not work as everyone seems to be at the beach or having drinks at some "trendy" spot, your phones go unanswered just like the Post office and Telkom, and emails eventually get answered sometimes 3 or 4 DAYS after a ticket gets opened.

Must be lekker working in Slaapstad......
Click to expand...

Someone is jealous of our effective government, no tolls, lots of water and, of course, our beautiful beaches.

See you in December of course..........

My WA Business Capped works like a charm. I pay bit more and get a lot more.
 
MightyQuin said:
My WA Business Capped works like a charm. I pay bit more and get a lot more.
Click to expand...

Watching my download go at 50% or less of line speed on a Business Capped doesn't work like a charm for me. :mad:
 
Last edited:
WebAfrica Helper said:
Hi Fulton17

Jason has replied to your ticket, our Engineers has advised all traffic levels is 100% normal, which means we will need to trouble-shoot your issue individually.

An email will be sent over to with further feedback.
Click to expand...

Great but how much longer?

I have said there has been a problem for ages and you guys do nothing. I was told on Monday everything was sorted; I said it wasn't now on Friday you tell me it must be looked at. Well what have the engineers being doing all this time?

Please can I have a refund for a month of poor performance and for not getting what I am paying for?

As of now I still do not have the email

When will my problem be sorted?
 
MightyQuin said:
Someone is jealous of our effective government, no tolls, lots of water and, of course, our beautiful beaches.

See you in December of course..........

My WA Business Capped works like a charm. I pay bit more and get a lot more.
Click to expand...

You sorely mistake jealousy with gatvolness.....

No thanks, I have been to Slaapstad twice before and the best thing about both trips was getting on the cruise ship and getting the hell out of there.
 
Had all sorts of problems yesterday. Seems that some of the problems got dragged along to today.
Internet is slow. MyBB took about 15 seconds to load. YouTube buffers like crazy and downloads feels a bit sluggish.
I still have 55GB of data left that I can use, because everything is shaped to death (of that is the feeling I get)

I left Afrihost for the same problem, but I guess what you pay for is what you get...
 
Speeds and latency were horrid again last night... After 12 pm everything normalised but this morning its gone for a ball of ish again. WTF is gong on WebAfrica Helper?
 
Saturday 18:35

DL'ing from news servers and can't even get 25% line side

And so after weeks and weeks of frustration, no change even though I have received many apologies and been told problem resolved; engineers looking into; someone will be in contact etc
 
Fulton17 said:
Saturday 18:35

DL'ing from news servers and can't even get 25% line side

And so after weeks and weeks of frustration, no change even though I have received many apologies and been told problem resolved; engineers looking into; someone will be in contact etc
Click to expand...

Yip, WA is the new AH.
 
Time to jump to someone else. I think WA is struggling big time. Glad I am leaving them soon.
 
So my DL stats from yesterday and today:

21:00 and 22:00 - 25% line speed; 23:00 - 100% line speed
DL+ hours - full line speed
08:00 - 50%
09:00 - close to full speed
10:00 - just over 50%
11:00 - 35%
12:00 and 13:00 - 25%
14:00 - 20%

So basically besides DL+ times, my line is seriously shaped and this on weekends and a capped account :(
 
Fulton17 said:
So my DL stats from yesterday and today:

21:00 and 22:00 - 25% line speed; 23:00 - 100% line speed
DL+ hours - full line speed
08:00 - 50%
09:00 - close to full speed
10:00 - just over 50%
11:00 - 35%
12:00 and 13:00 - 25%
14:00 - 20%

So basically besides DL+ times, my line is seriously shaped and this on weekends and a capped account :(
Click to expand...

Internet Solutions Capacity is extremely full during the day in DBN, so that's most probably why.
 
diegoa said:
Time to jump to someone else. I think WA is struggling big time. Glad I am leaving them soon.
Click to expand...

Could consider giving Vox or CrystalWeb a try, hell, I've even had good performance from Afrihost lately as well. Just watch out for the new cancellation policy of WA, there is no cancel option, have to call in.
 
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