OK, just got a reply from a guy a Web Africa. They are aware of the issue and it is affecting ALL capped accounts. He confirmed they are working on rectifying the issue and that all capped accounts will get their data back.
-
Join the MyBroadband community
South Africa’s biggest forum. Discuss, discover, and connect with thousands of members.
-
Question of the Day: How do you normally pay for purchases in stores?
Web Africa ADSL general feedback
- Thread starter Fulton17
- Start date
If they are aware of the issue, why are there no updates anywhere in this regard? There used to be a forum where one could raise problems, but that has gone the way of the white wash.
If you look at the CrystalWeb ADSL discussion thread, you'll see that it's responded to by the owner on a daily basis, and usually several times a day. I don't think WA can match that. Their service is absolutely horrendous nowadays. Good luck cancelling though, he he he, you have to phone.
Totally agree. WAhelper pops on at best a few times a week. Very average service at best but has been like this for ages. If he made an effort twice a day, it would be such an improvement on service levels and would help improve WA rather poor image at present
Simple - send out a mass email to all capped account clients stating the facts; apologizing and giving eta when all will be resolved. That would be a proactive move and then people are far more forgiving. With this lack of response from them many of us just think it is another nail in the coffin
Francois Marais
Senior Member
Yeah same here.
Glad it was sorted. Feels super poo to burn your cap like that... But again... No feedback, no mail, effall.
AFAIK, there is only one person doing their online reputation management there. They really are on a slippery slope of decline.
One would have thought that person would have given some feedback today but that was wishful thinking on my behalf
Oh well TIA
ghostR
Executive Member
- Joined
- Feb 11, 2015
- Messages
- 6,142
- Reaction score
- 39
lol not at all...
They used to be able to obtain awards for best ISP in SA. They haven't achieved that in a while. Their service has gone down the tubes, I heard they lost a lot of staff this year, their infrastructure is ageing and largely troublesome, merely just clasping onto customer bases of their recently acquired businesses.
It's all there, in the facts.
ghostR
Executive Member
- Joined
- Feb 11, 2015
- Messages
- 6,142
- Reaction score
- 39
Their infrastructure, Being Internet Solutions?
Hosting infrastructure, where all the shared hosting and 'cloud' stuff is.
PilgrimToHyperion
Expert Member
- Joined
- Jul 4, 2009
- Messages
- 1,108
- Reaction score
- 72
Oh sigh... so they fixed it by giving me 2x anytime cap. I was so happy for a moment, felt alive for a moment. Then it all came crashing down. Back to normal cap as of now. Sigh... Breaking us down, lifting us up, just to break us down again. WA, you silly thing.
Well just after 18:00 my DL was running at just oer 10% line speed; now at 21:07 I am close to 30%. I guess some improvement, but a long way to go and this sub par performance has being going on for close to a month.
The matter is now with the head engineer so here's hoping!!
The matter is now with the head engineer so here's hoping!!
Kosmik
Honorary Master
Anyone else having dns issues? Internet is stop and go at the moment ( browsing )
For most of the weekend as well. Last night I gave up and went to bed.
I keep losing sync.
Download flying along on my 10 meg line at - 70 KB/s. This really is poor and the service is just shocking and am so tired of hearing various stories and apologies
Sent in a support ticket yesterday on another issue and no surprise that I have heard nothing Ticket ID: 3150293
Just tried to call WA and the call centre is not available, so submit a ticket. Could this get any more bizarre??? Tickets don't get answered; call centre isn't operational. Maybe I will soon have to get a new ISP
Sent in a support ticket yesterday on another issue and no surprise that I have heard nothing Ticket ID: 3150293
Just tried to call WA and the call centre is not available, so submit a ticket. Could this get any more bizarre??? Tickets don't get answered; call centre isn't operational. Maybe I will soon have to get a new ISP
Download flying along on my 10 meg line at - 70 KB/s. This really is poor and the service is just shocking and am so tired of hearing various stories and apologies
Sent in a support ticket yesterday on another issue and no surprise that I have heard nothing Ticket ID: 3150293
Just tried to call WA and the call centre is not available, so submit a ticket. Could this get any more bizarre??? Tickets don't get answered; call centre isn't operational. Maybe I will soon have to get a new ISP
Thought you were looking for a new ISP already? Jump ship already.
I am on a MyBB special so in terms of bang for buck, I can't move.
During DL+ hours my line flies at full speed, so that is fine but my issue is that on the odd occasion I need to DL during normal hours, I do want a decent service - that is why I have capped and not uncapped. For ages my line worked well, so it must go back to how it used to be and until then, I will be on WA's case