Web Africa's new ADSL pricing revealed

czc said:
So how many of you are Moms and Pops?
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More importantly, how many are milfs? Blegh, this whole situation is bleak, just wish these budget uncapped ISPs would sort out their netwrok issues. Was hoping WA was going to compete with them ;(
 
RoloTomasi said:
I think WebAfrica's support levels are great and I for one am impressed with the fact that senior staff actually take the time to respond to comments on this forum. As for users like Igloonaut, you're talking about members who basically have no posts, spend most of the time posting childish rants and nothing more, therefore not adding real value to the forum to begin with.

In general, I have found a lot of replies from some forum members on this particular thread to be quite appalling and completely unprofessional. A lot are not objective at all and borders on being malicious, which isn't allowed on the forum to begin with. Moderators should have done a better job with this thread, especially in curtailing the vindictiveness from certain members.

I wasn't impressed with WebAfrica's new price list either but I realise I'm simply not WA's target market. I will find my bandwidth elsewhere until such time where WebAfrica offers products which are more geared towards real power users. But I'm not going to start criticising every WA employee into the ground like some of these forum members (kids?) are doing, just because WA's business model doesn't suit me (at this time). It's unnecessary and achieves nothing.
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Hi folks

I agree with the post above. While you may not like Web Africa’s new pricing, personal attacks and unfounded accusations are not welcome. We encourage discussions regarding the various offerings in the market, but please keep it civil.

I think most people will agree that Web Africa has been a great supporter of MyBroadband over the years, and they have always been very active in the forum to assist consumers, so please don’t let one announcement undo all the good in the past!
 
Kalvaer said:
Personally, I'm still keeping my Unshaped and Local accounts (WA news server kills SAIX and IS's one, and with so many people leaving, it might get better) But my I will now be topping up with Afrihost for my international on their R39.00 Prepaid. So instead of the R1.00 saving I will be making a R30.00 saving for top up's, But WA has made a R69.00 lose. If 100 people here feel the same as I do. That's a R6900.00 lose to them per gig each client would of topped up? Since I usually top up about 3-4 times on the 1 gig prepaid, It will really start hurting if everyone does the same.
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The problem with the top-ups is that it could be 500GB of prepaid's this month and 300GB next month. It's difficult to plan for which is why it is more expensive.
 
rpm said:
Hi folks

I agree with the post above. While you may not like Web Africa’s new pricing, personal attacks and unfounded accusations are not welcome. We encourage discussions regarding the various offerings in the market, but please keep it civil.

I think most people will agree that Web Africa has been a great supporter of MyBroadband over the years, and they have always been very active in the forum to assist consumers, so please don’t let one announcement undo all the good in the past!
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Thanks for putting it in perspective :)
 
Abe said:
I am starting to wonder how many of the real complainers here are actually WA customers, and I am not referring to people with a 1GB prepaid that they carry for 6 months. I am talking about people who actually fit in the power use category and have an account with WA that fits the bill. Everyone is welcome to shop with their feet but I get the feeling it was a bunch of people who would be prepared to jump to the cheapest option on a moments notice anyway. Not the type of customers I would want if I were an ISP because you are likely to lose them at a moments notice and not being able to budget can have a serious impact. ISP's pay for Megs and sell GBs. Lose a whole lot of GBs because someone offers a below cost special after you have upped your lines and you could be in serious trouble. I was disappointed and personally will probably switch to another supplier as it means about R2500 per year saving but I am not going to switch our customers. WA has proven to be very reliable and for businesses thats a good thing. I can swap my accounts on a moments notice but I don't have the time or patience to be switching clients from one account to another when things get a bit dodgy on an account. Perhaps when some of the cheaper options have proven themselves in both reliability and in terms of fail over I will consider switching my clients.

People do seem to be going too far with facebook pages etc. If you are not happy with the price, switch. Why must people feel the need to go balistic. It's like they feel obligated to pull down someone who doesn't do what they want them to do.
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If you read through the history of the thread, there are lots of us that are ex WA power users. You yourself are considering jumping ship! If we were to stay with WA, the more we use, the more we lose. I use 20-30gb a month. So my savings being with Afrihost will be huge! (I will probably actually end up paying out the same value and not saving anything, but rather use more. Cause I can!

I have loyally been with WA for years and have waited for 'the BIG announcement' and now I'm outta here. We may be coming out of the recession, but still cannot afford to toss money a black hole!
 
Lots of valid arguments - but not convincing

I am a WebAfrica sucker^H^H^H^H client. On the el-cheapo R199 384k 1Gig option. Used an average of 3 Gig per month. Sometimes less but never more. Don't do any online gaming, but a lot of video Skype. I was hoping to get either more cap at the same cost or at least cheaper top-ups.

Let us break down the numbers and look at alternative options:

Previously, at maximum use, I would have been paying:
R199+R70+R70= R339 per month for a total of 3Gig bandwidth and ADSL line. (Complete 1)

Now, I will be paying:
R169+R69+R69=R307 per month for a total of 3Gig bandwidth and ADSL line. (Complete 1)

And the alternatives:
1. Buy more in one go from WebAfrica to satisfy the 3Gig need = Complete 2 = R249
I buy more and pay more?

2. Keep the line and 1 Gig and top-up somewhere else with the R138.

So the question WebAfrica need to answer is, in my specific case, what can R138 excluding line rental get me elsewhere?

Some other inconvenient truths which are being glossed over:
1. The convenience of a single account: Not true, I still can get rid of my land line if I want to have an adsl line.
2. Rewarding loyal users. If you cut your costs by half, I have to stay with you at least one month for every expensive month before I break even. Only then do I start saving. Is WebAfrica prepared to undertake that they will cut costs by 50%?

Remember, a lot of what has been added is just fluff. I am not excited by the free gaming and I expect support if I buy something from anyone, not just the expensive players.

WebAfrica has lost my top-ups.
 
rpm said:
Hi folks

I agree with the post above. While you may not like Web Africa’s new pricing, personal attacks and unfounded accusations are not welcome. We encourage discussions regarding the various offerings in the market, but please keep it civil.

I think most people will agree that Web Africa has been a great supporter of MyBroadband over the years, and they have always been very active in the forum to assist consumers, so please don’t let one announcement undo all the good in the past!
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It Speaks!!! :eek:

Ya, thanks rpm, but this post might have done a lot more good if you had posted it this time yesterday. Right now, it is too little too late.

I can understand people's frustrations in this thread for several reasons... most of which are cumulative.

1) All the hype and build-up to this announcement. Just like with Seacom, this announcement was built up (fairly or unfairly) to be a major earth-shattering event. WA themselves were telling people to hold on for the announcement. When it turned out to be a major wet fish announcement people were justifiably upset.
2) add to that the length of time people have waited for this. We were all waiting for WA to adjust to the changes in the market months ago, now this announcement is just too late and too little.
3) The insulting pricing and the insulting replies in this thread from WA. I mean seriously, a R1 drop in price in prepaid bandwidth? R5 would have been better or even R10. Or if they could not afford it, just say so and leave it at R70. But a R1 drop is no better than them putting a photo of a guy on their website with his middle finger extended. It is just a big F you to all their loyal customers. It is them telling us we are stupid and must just take the little bone they throw us. Then you have them making cocky comments in this thread to users and telling us that we are no longer their target market. It is another slap in the face. Basically they are trying to find a nice way to tell us "look we don't really want to do business with you guys anymore".
4) The timing of the 30Gb for R199 promotion (which has not even been finalised yet). Now it just seems like it was all a big PR stunt and had little to do with actually rewarding MyBB users. They way it was run ended up being no better than a raffle.

It doesn't take much for a Provider to drag their name through the mud. We saw that last year with Mweb and now WA have basically destroyed years of reputation overnight. That is not our fault, it is theirs. It would have been better for them to be honest and say ahead of time "look guys, the pricing announcement is coming, but don't expect too much, we are not in a position right now to do anything major" ... just tell the truth. people appreciate that a lot more than being dragged around by a ring in their noses. Even now they could have said "look guys, we know this is not much, we are sorry, but we hope to do more soon by July. This is the best we could do right now and we are sorry if we disappointed you or wasted your time". Honesty pays. Deceit does not.
 
I closed my WA accounts in September last year, so no regret there. However, WA only have themselves to blame for destroying their credibility. I for one will never believe a word they say again.

The only thing that is real is the price you pay now. All else is bamboozle and hogwash. And on that score, WA, as an ISP, has talked, hyped and engineered themselves into complete irrelevance.

Not a single product on their list is fresh, innovative or affordable.

They are going to discover the hard way that competition works.
 
Wag said:
According to them they answer all the queries on this forum, just be patient.
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Sorry, my bad. I feared it might get lost amongst all the... not-so-pleasant posts.

Thanks for the info. I'll happily wait for a response. :)
 
allaneng said:
I have loyally been with WA for years and have waited for 'the BIG announcement
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I see the word loyal being tossed around an awful lot here. If paying double to triple for bandwidth at WebAfrica is what you call loyal, perhaps you are using the wrong word to describe your irrational actions.

The fact of the matter is that this is an extremely price sensitive industry. If another company is to come out and offer 7r/gig I'll jump ship in a second. As good as AfriHost's prices are right now - that is the primary reason why so many people are using their service. I don't quite think loyalty or supporting a company just for the sake of it has anything to do with it.

On that thought... if you want to be loyal to a fellow mybb member, I can send you my bank account details. And you can be loyal to me and support me too. Or you can bend over for WA, just like a loyal WA customer would do. :-)

Or you can do what most people do and just go where the best prices / gig at good speeds are. AfriHost is the clear winner (for now). Rest assured, that can change at any given moment.
 
Abe said:
The problem with the top-ups is that it could be 500GB of prepaid's this month and 300GB next month. It's difficult to plan for which is why it is more expensive.
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Oh I agree. Always have with that, But what I mean is make the top ups for the Data bundle accounts cheaper. This way they force me into a month to month situation, with additional revenue from top ups. The current pricing plan offers nothing, and the top up market is all going to go to Afrihost.

IE:
I have to have,
Data bundle 1 to get a top up price of R50.00
Data bundle 2 to get a top up price of R48.00
ETC.

Currently as it is there is no difference in price for the bundles 4-8, so again (44.54 which seems to be WA's cut off point) , there is no incentive to actually go higher than 4, and then "top up" with Afrihost" anyway. Even if their biggest bundle is 1c more than the cost involved. Its 1c that they are now going to be losing in the long run. Take that 1c away from every top up and it adds up
 
Garyvdh said:
Even now they could have said "look guys, we know this is not much, we are sorry, but we hope to do more soon by July. This is the best we could do right now and we are sorry if we disappointed you or wasted your time". Honesty pays. Deceit does not.
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Even better, as someone suggested earlier in this thread, come clean now, and announce the July prices.
 
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