Web Intact (Or intactless service)

I chuckle because it's yet another example of problems being experienced by a wisp, or someone using the "services" of a wisp... We don't like wisps!!
 
35 pages of WISP problems and this is just one wisp, make your own conclusions... go adsl you're paying telkom anyway thru the wisp
 
Ryder_JHB said:
I chuckle because it's yet another example of problems being experienced by a wisp, or someone using the "services" of a wisp... We don't like wisps!!
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This is such a broad statement, and by its general nature you are surely including iBurst & Sentech. Probably your reason for not liking wisps has absolutely nothing to do with the problems the Baron has quoted. These issues are not due to the transport, but at the NOC.

Saying 'yet another problem....' implies the problems typically experienced due to interference in the unlicensed bands, inferior infrastructure etc etc. There are many, many wisps out there who have some IT knowledge, but little or no RF knowledge to compliment it, and a few give most wisps the bad name they don't really deserve.

But then again - it is your opinion, and you are entitled to it.

Xarion said:
35 pages of WISP problems and this is just one wisp, make your own conclusions...
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Yes, but make an informed conclusion. We have the following facts:

35 pages, 1054 days and 525 posts; of which about 150 are mine.

  • Not every post is a new issue - many are conversations and random comments.
  • If we take it at face value, the stats break down to 1 client post every 2.8 days {1054/(525-150)}.
  • If we assume an average of 3 posts pertaining to the same issue, that could be as high as 1 new issue every 8.4 days.
  • If we then remove the flamers and non-client related posts, (which I would guess to be about 5% possibly more) we bring this down to around 1 new issue every 9 days posted here.
Many of these could have been resolved with one phone call to support, which again skews the results.

As you can see, my calculations are conservative and most likely err in your favour. If you're feeling generous, you could bring down the frequency to 1 new issue posted every 10 - 12 days.

Now take out the service offering (sales) related queries, and we're probably down to one issue raised every 2 weeks, and not necessarily a unique issue...

I don't think that looks too terrible, don't you?

oh - and there's also the posts that are compliments or thank-you's for resolving issues...

go adsl you're paying telkom anyway thru the wisp
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Another very general statement, and unqualified. Again you are obviously referring to those few wisps who create a bad impression for the rest - it's certainly not the case with GWI.
 
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hehe i'm actually not going to read all that coz i just see numbers and ppl trying to make themselves look right, anyway its all good. I do commend you Web Intact for dealing with you users' problems and actively helping people with their problems, unlike some other wisps we know who just do nothing about complaints..
 
My 5c (whatever happend to the 1c and 2c coins)

Another very general statement, and unqualified. Again you are obviously referring to those few wisps who create a bad impression for the rest - it's certainly not the case with GWI.
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All the WISP's use unlicensed bands, so they are all subject to good old noise, which there is plenty of, not too mention with some off the shelf equipment and a bit of time some random person like myself could legally just put one of you out of business, *poof* *gone*.

Not a very good case for a viable business.
 
oh yes - and I'm also always the first to admit that copper is king. Nothing will give you a better quality connection that good old copper or fibre... but people do want a choice of services and providers, and copper is not always available everywhere.

We don't compete against the technology of ADSL - that's just foolish. We compete against dial-up and as a service provider with a different package priced differently, and the bottom line is we try and offer value for money.

Not a very good case for a viable business.
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Firstly - don't quote me out of context. That line referred to wisps running off Telkom, and nothing to do with the band.

unless you 'grow up' to deliver services in a licensed band, or the legislation relaxes a little to allow it 100%, as in the USA, Europe, the rest of Africa and most other parts of the world...

I have personally seen and been taken on a tour of a large WiMax 2.4 network running in Spain...
 
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good stuff, i like the way you look at it. Just wondering another thing.. I can scan you ssid almost everywhere i go? do you guys use high power radios like greater than 100mW to get such good coverage??
 
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another 5c

unless you 'grow up' to deliver services in a licensed band, or the legislation relaxes a little to allow it 100%, as in the USA, Europe, the rest of Africa and most other parts of the world...
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That's 'grow up illegally', but an understandable case, and I personally do see a viable business model for wisps as far as under-serviced areas go.

But the reality is every Tom, Dick and Harry who has ever touched a computer currently has a WISP or is trying to build one. Unless the whole WISP concept is legalised and controlled (please don't reply with anything about WAPA, that code of conduct is all nice and fancy, but not 1 member has complied or can even sustain their business if they do comply) it just causes problems, and yes, some run more sensible networks than others, but because nothing is controlled those people can't be differentiated and everything is just a mess.
 
Xarion said:
good stuff, i like the way you look at it. Just wondering another thing.. I can scan you ssid almost everywhere i go? do you guys use high power radios like greater than 100mW to get such good coverage??
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Not at all, and that I can personally vouch for. Standard stuff everywhere... either Wistron CM9, RB52 or Compex WLM54AG.

We do have a lot of sites though...

That's 'grow up illegally', but an understandable case, and I personally do see a viable business model for wisps as far as under-serviced areas go.

But the reality is every Tom, Dick and Harry who has ever touched a computer currently has a WISP or is trying to build one. Unless the whole WISP concept is legalised and controlled (please don't reply with anything about WAPA, that code of conduct is all nice and fancy, but not 1 member has complied or can even sustain their business if they do comply) it just causes problems, and yes, some run more sensible networks than others, but because nothing is controlled those people can't be differentiated and everything is just a mess.
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I'm totally in agreement, and we do try and keep things tidy & sensible. It's hard work trying to keep things running in such a noisy environment, but with staff constantly monitoring and tweaking as soon as problems are detected we somehow manage reasonably well. It is a full time job...
 
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Too bad, our area's telkom line is around 50 years old(confirmed with telkom technician), constant problems, dead lines.....had enought and did I mention they will not provide ADSL to me because they claimed they out of capacity (Rosebank area)....I have much better internet services from GWI than from telkom.
 
Ryder_JHB said:
I chuckle because it's yet another example of problems being experienced by a wisp, or someone using the "services" of a wisp... We don't like wisps!!
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And I chuckle because you complain about over charged prices and still pay for it and bend to Telkom's rather obscure rules. So we're even my friend.;)
 
Baron Hohenzollern said:
And I chuckle because you complain about over charged prices and still pay for it and bend to Telkom's rather obscure rules. So we're even my friend.;)
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Who? Me? No dude... I do not! I am on a wug, so chances are someone already has what I want! Why pay to download a 5gb Linux Distro, when I can have it in lightning speed locally from the wug? , and if not, I have a nice company provided 3g card that I may utilise to my hearts content!

I would never pay monthly fees to the devil for my internet! :D

By the way, I was not chuckling at you originally, but more the pains that you were going through - all as a result of using a Wisp!
 
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Ryder_JHB said:
Who? Me? No dude... I do not! I am on a wug, so chances are someone already has what I want! Why pay to download a 5gb Linux Distro, when I can have it in lightning speed locally from the wug? , and if not, I have a nice company provided 3g card that I may utilise to my hearts content!

I would never pay monthly fees to the devil for my internet! :D

By the way, I was not chuckling at you originally, but more the pains that you were going through - all as a result of using a Wisp!
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Sigh, and I'm on a bad location to join a WUG :(
 
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