Web Intact (Or intactless service)

Web Intact said:
:mad: (in the absence of an embarrassed smiley)

This puts me in a very awkward spot, as what I was told would happen, and what actually happened are two different things...

As technical employees, we are arguing for you guys, but the bean counters are pushing back...

Any users above 6Gb on Verizon bandwidth have been throttled.

I don't know what to say except apologise for my mis-information. I found out this was being implemented only after your complaints here...
Click to expand...
On Verizon, OK,

As far as my knowladge goes gwi makes use of IS and verizon wich is being used for international and wich is being used for national also, why are they doing this and why is the capping implemented now already. Well you can tell ur bosses some proffesionality they are showing, as long as they get paid scr#w the rest.

PS.This is not aimed at you as the messanger
 
come mr webintact, don't you have a comment on my math problem?
 
bboy said:
lets do the math here anyway.

so 2% of users use 40% of the bandwidth they say
the other 98% use less than 3 gigs they say

so we have 1000 users

980 use their entire 3 gigs =2940 gigs
20 use the 40% = 1960 gigs ( 98 gigs per person)

total gigs used by all users(worst case all users use all they can) =4900 gigs for the month

now they implement the 3gig cap, = 3000gigs for the month saving 2900 gigs

now lets say they implement a 10 gig cap, considering only 2% of users exceed 3 gigs we end up with

980 use their entire 3 gigs =2940 gigs
20 use their entire 10 gig= 200 gigs,
total= 3140 gigs , saving of 1760 gigs


cost in gigs to GWI
so uncapped =4900 gigs
3 gig cap= 3000 gigs
10 gig cap= 3140 gigs


hell even with a 30 gig cap its still a signifcant saving
30 gig cap = 3540 gigs

so why such a stupid small cap, if you tell your users they are getting a 30 gig cap, most of them won't flinch at all , an you'll still save yourself 1400 gigs a month!


just a little math, something they should try at gwi
Click to expand...

Mr Webintact, Here's the math problem again we would appericiate your reply on this.
 
Just a month ago I was so impress with WebIntact. I went from a capped line to UNCAPPED. Paid the almost 3k grands for installation and now a month further I hear i am going back to CAPPED! And the best of all, YOU GET TO PAY THE SAME PRICE! But all will be moved to a 512k line on 3gb cap. Rather give me the 128k line uncapped.

At first when I called, they said its only all new applicants who will be affected by this. The old applicants will remain on there package. Now ALL is effected by it.

Ok ok, Im using the 128k connection for R350 UNCAPPED.
NOW i will still be paying R350 for the connection but it will be capped!
Then rather decrease the price of R350 because of the decrease in connection.
OR adjust the 3Gb cap to a more respected size.

I have also heard that only about 2% of the subscribers use more than 3gb a month. Correct me if im wrong. If only 2% subscribers are exceeding it, how much difference will it make to keep the packages the same for the old subscribers.

I don't wanna complain coz everything was fine for me...up until now. But now I don't understand whats going on and why?

Mr WebIntact, whats going on? Please help
 
Are we being capped already, cause it took me 40 minutes to be able to post this, wtf is going on?
 
Don't forget its the end of the month! (I posted this text this morning at 05:02am!)
 
Will. said:
Just a month ago I was so impress with WebIntact. I went from a capped line to UNCAPPED. Paid the almost 3k grands for installation and now a month further I hear i am going back to CAPPED! And the best of all, YOU GET TO PAY THE SAME PRICE! But all will be moved to a 512k line on 3gb cap. Rather give me the 128k line uncapped.
Click to expand...

Yes 512 K, which you can't use because you're limited to a putrid 3 Gigabytes....and it's all because they demonstrate no profit...not an ounce of profit. They pay "300 rand" to Verizon and charge you only 350 rand, so the 50 rand per customer gets used to pay for the liabilities and long term assets of the company....and in the same breath they tell you that they've been expanding to this area, and to that area....call me stupid but if you break even you just don't expand...such things are done when you demonstrate a substantial enough profit.

Now they invented this mechanism (similar to the rest of the gravy train riding ISP's) to substantiate an expansion they've been doing without a problem for years on end.

At first when I called, they said its only all new applicants who will be affected by this.
Click to expand...

Since all ISP's are Politicians and all Politicians are liars, you must always assume the opposite of what they say.

Truesouthafrica said:
Are we being capped already, cause it took me 40 minutes to be able to post this, wtf is going on?
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No, this is the "better quality" bandwidth we're being capped for. Isn't it great? Better quality they say, and yet here we are, since yesterday night, disconnecting every 4 minutes...like I said...don't "try" to understand their position because their position is nothing more then extortion of the consumer market. It has absolutely nothing to do with better quality.

There are ISP's in America that run Free Capless services for the public. On nothing more than advertisements on their page. And they last, and show profit as a result of this. There are many creative ways of obtaining profit. But in this country the mind only knows one alternative, and that's to squeeze the last drop of blood from a rock.
 
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its not about offering a service, its about making money, wrong goal
 
bboy said:
its not about offering a service, its about making money, wrong goal
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Yup, that's what world+dog is doing - making money and stuff the service.

Sometime you do get companies who do give good service, but they're very hard to find...
 
TrueSouthAfrica hands The Librarian a banana and makes sure not to say "monkey".

Nothing wrong with making money, make HUGE profits for all I care just don't screw the public and deliver decent service.
 
truesouthafrica said:
Are we being capped already, cause it took me 40 minutes to be able to post this, wtf is going on?
Click to expand...

Dont actually know whats going on but according to their support line they say verizon had problems with their bandwith supply or something thats why whe've been having a sh#t load of hassels.
 
bboy said:
yes guys are being capped already
Click to expand...

Not quite capped... I've been throttled to 64kbits and such a bad quality connection (I can hardly send an email) that it would've been better to be capped completely :eek:
 
JohanG said:
Not quite capped... I've been throttled to 64kbits and such a bad quality connection (I can hardly send an email) that it would've been better to be capped completely :eek:
Click to expand...

I'm sure that the executives of Webintact will take that into consideration. After all as Mr. Web intact alleges....they only throttled people after they started complaining.

The number one goal of any public company, is to listen to the needs of the customer and to work according to customer satisfaction, but not here. Here in South Africa there is a unique ignorance, that has companies falsely believing that they hold the cards. And as such "punish" any consumer who complains about these sort of policies.

I wonder where they'd be if everybody decided to stop using their service...I'd say alot worse than they are now..perhaps Mr. Webintact should suggest to his executives that they return to Business school since they apparently haven't learned anything there the first time around.
 
I've got the same problem. I've been CAPPED on an UNCAPPED connection. Apparently its throttled down to 64k, but really, this feels like dial-up modem. I used to have a 64k ISDN line and that was faster that the "64k" connection I have now!? And not to speak about the up and downtime. At night it gets a little better, but during the day its SLOW.
 
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