Web Intact (Or intactless service)

No complaints

One cannot complain about the service from Global Web Intact. There is no service! We've been subscribing for about six months now and not a single month has been without service interruption or slow (pathetically slow) speeds.

We suffer from continious (Telkom) cable theft in our area so wireless sounded like the only option here.(Pta North area) But the only wireless coverage is from Gwi and at first they offered uncapped packages. Then on the 17th of November I get an e-mail anouncing they are changing over to capped packages on the 18th November (Talk of short notice!)! This without prior consultation or discussion with subscribers!!

More worrying is the constant service problems. At one stage the tower's power was down and the guys could only have it on by about 11 the next morning! We were lucky that time as sometimes the support number goes over to a voicemail straight away.

I am paying R 850-00 monthly for a 256 k connection and feel somewhat ripped off at this stage. But as mentioned, a wired solution is not viable here, so what to do????
 
rebel998 said:
One cannot complain about the service from Global Web Intact. There is no service! We've been subscribing for about six months now and not a single month has been without service interruption or slow (pathetically slow) speeds.....................
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I think there is a lot of people that feel the same way.

Do you know how this thread would look like if all the GWI subscribers would post their comments here.
 
Must be a major problem with GWI's connection to Verizon. Chaos during year end with the switching from uncapped to capped, supposed upgrade of network, development of new system for online payment and usage stat, cope with lightninig and rain at the same time running low on support staff. What's next?
 
Now.. what was that phrase.. Something about the warnings that many many people have issued when it comes to typical WISP service...
oh right

"Told you so"
 
cyberarmy said:
Must be a major problem with GWI's connection to Verizon. Chaos during year end with the switching from uncapped to capped, supposed upgrade of network, development of new system for online payment and usage stat, cope with lightninig and rain at the same time running low on support staff. What's next?
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Must be,:confused: Dont know maybe a complete network shutdown.
 
Yip browsing speed seems to be ok, downloads still on the scrappy side especially e-mails through office, but better than this morning.

But still only 128k
 
rebel998 said:
One cannot complain about the service from Global Web Intact. There is no service! We've been subscribing for about six months now and not a single month has been without service interruption or slow (pathetically slow) speeds.

We suffer from continious (Telkom) cable theft in our area so wireless sounded like the only option here.(Pta North area) But the only wireless coverage is from Gwi and at first they offered uncapped packages. Then on the 17th of November I get an e-mail anouncing they are changing over to capped packages on the 18th November (Talk of short notice!)! This without prior consultation or discussion with subscribers!!

More worrying is the constant service problems. At one stage the tower's power was down and the guys could only have it on by about 11 the next morning! We were lucky that time as sometimes the support number goes over to a voicemail straight away.

I am paying R 850-00 monthly for a 256 k connection and feel somewhat ripped off at this stage. But as mentioned, a wired solution is not viable here, so what to do????
Click to expand...

Yea every month something goes wrong with them. With all the ISP's ive been they have broken down the most.
 
Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you
Web intact for getting me off IS, The past two weeks was torture for me on IS. The connections breakes every 30secs and this is extreamly anoying when using skype and it can sometimes go much much slower than dialup. Download rates go in bytes not even 1 kilobyte per second.
 
Okay, This is just sad.
You complain and complain about a lack of service, and then you worship them when they fix it...
You people make no sense.
 
daffy said:
Okay, This is just sad.
You complain and complain about a lack of service, and then you worship them when they fix it...
You people make no sense.
Click to expand...

Dude in the middle of november they put me on that stupid IS System of them, because im a heavey user and i have been forced to use that crap for two weeks with its problems. Now im sooooo reliefed that I can finally use some proper internet without any cuts and speeds that drop. However that doesnt mean i like them there service still sucks.
 
fernandopires said:
Dude in the middle of november they put me on that stupid IS System of them, because im a heavey user and i have been forced to use that crap for two weeks with its problems. Now im sooooo reliefed that I can finally use some proper internet without any cuts and speeds that drop. However that doesnt mean i like them there service still sucks.
Click to expand...

Its what they want man, for us to get so tired of the slow speeds that we'll be grateful for excessively fast speeds with pathetically few bandwidth to use.
 
Are the rest of you Gwi subs going to fall in with their decision to suddenly cap us?

I intend using the service as I did before they started their "cap" BS.

That is what my contract with them stipulates: Uncapped 256k connection.

Fortunately there will be another service provider in our area soon.
 
O-No, Is that thunder I hear(North-West):confused: - Another Storm Approaching...

I hope the tower will be spared:D
 
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