Web sQuad ISP - Feedback Thread #2

ctriaan said:
Octotel Network Notice | Service Disruption: Melkbos, Blouberg, Kensington | 22 May 2024
Investigating
May 22, 2024 at 7:34 AM
Dear ISP Partner,
We are observing an issue affecting services at the following aggregation nodes:
Melkbos
Blouberg
Kensington
Engineers are currently investigating.
Kindly await further updates.
Regards,
Octotel NOC
Click to expand...

Fixed
 
Hi @websquadza,

I trust you are well,

Please assist with ticket 951550

This has been ongoing since the beginning of the month, and I haven't seen any headway. Please intervene.
 
Hi @websquadza,

It looks like IPv6 broke again? The packets do arrive at the destination, it seems the return routing is broken.

traceroute6 -l -I websquad.co.za
traceroute6 to websquad.co.za (2c0f:f030:6040:2::75) from 2c0f:f030:201:401:dd:e7ff:fef7:850a, 64 hops max, 20 byte packets
1 2c0f:f030::1000:402 (2c0f:f030::1000:402) 3.124 ms 3.155 ms 2.952 ms
2 * * *
3 * * *
4 * * *
5 * * *
6 * *^C
 
JohnHay said:
Hi @websquadza,

It looks like IPv6 broke again? The packets do arrive at the destination, it seems the return routing is broken.

traceroute6 -l -I websquad.co.za
traceroute6 to websquad.co.za (2c0f:f030:6040:2::75) from 2c0f:f030:201:401:dd:e7ff:fef7:850a, 64 hops max, 20 byte packets
1 2c0f:f030::1000:402 (2c0f:f030::1000:402) 3.124 ms 3.155 ms 2.952 ms
2 * * *
3 * * *
4 * * *
5 * * *
6 * *^C
Click to expand...

It started working just now.
 
JohnHay said:
Hi @websquadza,

It looks like IPv6 broke again? The packets do arrive at the destination, it seems the return routing is broken.

traceroute6 -l -I websquad.co.za
traceroute6 to websquad.co.za (2c0f:f030:6040:2::75) from 2c0f:f030:201:401:dd:e7ff:fef7:850a, 64 hops max, 20 byte packets
1 2c0f:f030::1000:402 (2c0f:f030::1000:402) 3.124 ms 3.155 ms 2.952 ms
2 * * *
3 * * *
4 * * *
5 * * *
6 * *^C
Click to expand...
JohnHay said:
It started working just now.
Click to expand...
Apologies for my delayed response here, missed this one. I'll follow up to see what happened here.
 
Hi @websquadza ,

It looks like IPv6 broke again? The packets do arrive at the destination, it seems the return routing is broken. Like the previous time:

> traceroute6 -l -I websquad.co.za
traceroute6 to websquad.co.za (2c0f:f030:6040:2::75) from 2c0f:f030:201:401:dd:e7ff:fef7:850a, 64 hops max, 20 byte packets
1 2c0f:f030::1000:402 (2c0f:f030::1000:402) 3.010 ms 3.071 ms 2.991 ms
2 * * *
3 * * *
4 * * *
5 * * *
6 * * *
7 * * *
^C
 
JohnHay said:
Hi @websquadza ,

It looks like IPv6 broke again? The packets do arrive at the destination, it seems the return routing is broken. Like the previous time:

> traceroute6 -l -I websquad.co.za
traceroute6 to websquad.co.za (2c0f:f030:6040:2::75) from 2c0f:f030:201:401:dd:e7ff:fef7:850a, 64 hops max, 20 byte packets
1 2c0f:f030::1000:402 (2c0f:f030::1000:402) 3.010 ms 3.071 ms 2.991 ms
2 * * *
3 * * *
4 * * *
5 * * *
6 * * *
7 * * *
^C
Click to expand...

I’ve kept IPV6 disabled for a few weeks because of this
 
JohnHay said:
Hi @websquadza ,

It looks like IPv6 broke again? The packets do arrive at the destination, it seems the return routing is broken. Like the previous time:

> traceroute6 -l -I websquad.co.za
traceroute6 to websquad.co.za (2c0f:f030:6040:2::75) from 2c0f:f030:201:401:dd:e7ff:fef7:850a, 64 hops max, 20 byte packets
1 2c0f:f030::1000:402 (2c0f:f030::1000:402) 3.010 ms 3.071 ms 2.991 ms
2 * * *
3 * * *
4 * * *
5 * * *
6 * * *
7 * * *
^C
Click to expand...
Thanks, checking on this to see what could be causing it. Seems to be IGP updates, but shouldn't be an issue.

Mzezman said:
I’ve kept IPV6 disabled for a few weeks because of this
Click to expand...
Should work fine as you're breaking out of CT, and we've updated your allocation to match. Still no update on Frogfoot breaking out of JHB. Commercial team is looking at a solution, but essentially some broken commercials FF side holding this project up.
 
websquadza said:
CPT

Weird, am able to access from here as well as our CT testing VM. Please PM me your IP if still ongoing?
Click to expand...

I wonder if it's not an outage on their CDN or something.

downdetector.co.za

Status overview

Realtime overview of issues and outages with all kinds of services. Having issues? We help you find out what is wrong.
downdetector.co.za downdetector.co.za

Some people can't load it, but others can.
 
websquadza said:
Thanks, checking on this to see what could be causing it. Seems to be IGP updates, but shouldn't be an issue.


Should work fine as you're breaking out of CT, and we've updated your allocation to match. Still no update on Frogfoot breaking out of JHB. Commercial team is looking at a solution, but essentially some broken commercials FF side holding this project up.
Click to expand...

Will re-enable and test later
 
Just had net drop for us,Randburg (Fourways) Openserve - anybody else? I know there's area-wide electrical maintenance but usually Openserve stays up
 
PsyWulf said:
Just had net drop for us,Randburg (Fourways) Openserve - anybody else? I know there's area-wide electrical maintenance but usually Openserve stays up
Click to expand...
Looks like it might have been something localised. I've checked and we have sessions that are north of 29 days in Randburg and surrounds.
 
cavedog said:
I wonder if it's not an outage on their CDN or something.

downdetector.co.za

Status overview

Realtime overview of issues and outages with all kinds of services. Having issues? We help you find out what is wrong.
downdetector.co.za downdetector.co.za

Some people can't load it, but others can.
Click to expand...
It could have been, different connections load balanced to different CDN nodes?
 
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