Apologies, I was offline the past two days. We did notice a few tickets from Cape gate and a network announcement. Please let me know if things have stabilised?
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Web sQuad ISP - Feedback Thread #2
- Thread starter websquadza
- Start date
tm458
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Been having issues ever since I got home and I thought they'd just fix themselves after a few hours but nothing.
Can't load anything from banking apps (they just keep spinning endlessly), can't connect to plex server in any way, can't load slack (just keeps spinning endlessly), same with tailscale as well and twitch.
Trying to go each app's respective website fails as well.
All of these are immediately rectified by switching to mobile data.
edit: Might have logged duplicate tickets since things are messed up, the first ticket i logged seems to have been logged as a guest but when I refresh my portal, it's gone. So i just ended up submitting another one.
@websquadza
Can't load anything from banking apps (they just keep spinning endlessly), can't connect to plex server in any way, can't load slack (just keeps spinning endlessly), same with tailscale as well and twitch.
Trying to go each app's respective website fails as well.
All of these are immediately rectified by switching to mobile data.
edit: Might have logged duplicate tickets since things are messed up, the first ticket i logged seems to have been logged as a guest but when I refresh my portal, it's gone. So i just ended up submitting another one.
@websquadza
Last edited:
Also seeing the same
We are aware of an issue specifically with regards to AWS traffic in the JHB region. We are investigating
Please can you check on this again? We've adjusted advertisements to AWS away from the affected peering point.
Net dropped for a couple of minutes but it looks like its back up again and things are working again
tm458
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Everything is perfect now, thanks!
RiverchurchSandton
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@websquadza
Can you kindly advise if there were any issues in the yesterday on the network?
We experiencing an issue accessing wetranfer.com and our internet was very unstable.
Ticket ID: 566270]
Can you kindly advise if there were any issues in the yesterday on the network?
We experiencing an issue accessing wetranfer.com and our internet was very unstable.
Ticket ID: 566270]
Attachments
There was an issue with AWS traffic as mentioned above, however this has since been resolved. Also seeing a lot of loss on your internal LAN. Will ask the team to reach out
RiverchurchSandton
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Thanks for confirming ,can you please check out internet connection we getting timeouts and internet seems unstable
rvanwyk
Expert Member
Check your LAN. As @websquadza said, you have a lot of loss to your Cyberoam/Sophos.
This is the packet loss I mentioned. It looks to originate on the first hop, which is your LAN. I've asked our tech to reach out.
Chiller89
Well-Known Member
@websquadza - quick check to make sure I'm not going insane
Is something broken with IPv6 connectivity?
On Octotel, and had v6 set up for a while, suddenly can't get it to work, seem to get a prefix etc but no traffic flow
Re-followed this old post of yours and got the same result - https://mybroadband.co.za/forum/threads/web-squad-isp.1007232/post-25774445
Is something broken with IPv6 connectivity?
On Octotel, and had v6 set up for a while, suddenly can't get it to work, seem to get a prefix etc but no traffic flow
Re-followed this old post of yours and got the same result - https://mybroadband.co.za/forum/threads/web-squad-isp.1007232/post-25774445
I'm on Octotel and mine is working.
mugikhan
Senior Member
Signed up with WebSquad at the start of the month. Looking at the thread and various posts I thought I’d have a stable connection from installation.
Fast forward two weeks, I’ve had internet for 4 whole days. The rest of the days have been riddled with issues and fibre breaks.
@websquadza
Fast forward two weeks, I’ve had internet for 4 whole days. The rest of the days have been riddled with issues and fibre breaks.
@websquadza
Fibre breaks would affect all ISPs.
mugikhan
Senior Member
@websquadza
Been seeing this error for the past 24 hours. I’ve restarted and tried everything. I still have no connection.
Ticket ID: 356733
View attachment 1674809
Been seeing this error for the past 24 hours. I’ve restarted and tried everything. I still have no connection.
Ticket ID: 356733
View attachment 1674809
mugikhan
Senior Member
“Apologies for that, we can confirm that your connection is definitely offline.
We're aware of an outage impacting The Vines. There is a team en route for investigation and repairs. Looks like a potential fibre break. Wew ill keep you updated on this matter.
Kind Regards,
Web sQuad Support.”
Btw I was not updated again.
We are aware of this issue. It is FNO related and due to a hardware fault and the aforementioned fibre break. Teams are currently on site and our team is following up on this for you. Thanks for your patience here and I do understand the frustration.