Web sQuad ISP - Feedback Thread #2

JohnHay said:
Hi @websquadza ,

IPv6 stopped working again.

# traceroute6 -l -I websquad.co.za
traceroute6 to websquad.co.za (2c0f:f030:6040:2::75) from 2c0f:f030:201:401:dd:e7ff:fef7:850a, 64 hops max, 20 byte packets
1 2c0f:f030::1000:402 (2c0f:f030::1000:402) 3.331 ms 3.215 ms 3.224 ms
2 2c0f:f030::1000:401 (2c0f:f030::1000:401) 5.391 ms !N 5.194 ms !N 9.742 ms !N
Click to expand...
Looking into this
 
Dear Web Squad, so I have a problem and it is getting a very frustrating point now, every month I get an incorrect automated invoice and every month I have to phone in to get this corrected, it is frustrating and time consuming and I am always at a risk of getting double debited on my debit order. I am on a Black Friday special with Vuma but the invoice goes wrong on your system. Please can I ask that this is rectified somehow permanently and not a manual fix and phone call each time, it is stressing me out. This has been going on for months now.....
 
Zodiak said:
Dear Web Squad, so I have a problem and it is getting a very frustrating point now, every month I get an incorrect automated invoice and every month I have to phone in to get this corrected, it is frustrating and time consuming and I am always at a risk of getting double debited on my debit order. I am on a Black Friday special with Vuma but the invoice goes wrong on your system. Please can I ask that this is rectified somehow permanently and not a manual fix and phone call each time, it is stressing me out. This has been going on for months now.....
Click to expand...
I understand 100%, will chat to the accounts team and make sure this is resolved permanently.

Edit. I've just spoken to the team. It seems that the promo code isn't applying as it should. We're implementing a more permanent workaround to resolve. Thanks for your patience.
 
Last edited:
websquadza said:
I understand 100%, will chat to the accounts team and make sure this is resolved permanently.

Edit. I've just spoken to the team. It seems that the promo code isn't applying as it should. We're implementing a more permanent workaround to resolve. Thanks for your patience.
Click to expand...
Thank you, I've been promised that this will be rectified every month when I call and yet here I am again on the phone to your billing team, I phoned a few hours ago and was promised it would be rectified and yet my invoice on my Web Squad portal is still showing as the double amount. The debit order will run in 2 days and I really hope that I will not be charged the incorrect amount. I am not sure why I have to phone multiple times every month to sort this out.....
 
Did something break? Frogfoot - Pretoria

208.67.222.220
1722614475916.png

8.8.8.8
1722614492379.png

9.9.9.9
1722614519929.png
 
websquadza said:
As with everything FF, no issues on the network status page. Please send a ticket and let me know if you see this again. I believe you've set up some additional monitoring for this link. Keep us posted.
Click to expand...

Random aside- any news on if / when you’ll pick up FF in Gauteng again or is it a lower priority thing?
 
Dear Websquad Support Team,

I hope this message finds you well.

I am writing to express my frustration and concern regarding a persistent issue with my service that has remained unresolved for over a week. Despite numerous attempts to contact your support team, I have yet to receive a satisfactory resolution or meaningful assistance.

I have always been a strong advocate for Websquad’s exceptional service, frequently promoting and advertising your company as an outstanding ISP through my regular streaming activities. However, the current service issues have caused me to lose significant momentum, and my followers are now inquiring about my absence as I haven’t been able to stream for the past week. This interruption has not only impacted my content creation but also my reputation and connection with my audience.

For your reference, my support ticket number is #326856. I kindly request that someone in a position of authority review my ticket and contact me as soon as possible to help resolve this issue.

Thank you very much for your attention to this matter. I look forward to your prompt response and a resolution to this ongoing problem.

Sincerely,
 
DragoRSA said:
Dear Websquad Support Team,

I hope this message finds you well.

I am writing to express my frustration and concern regarding a persistent issue with my service that has remained unresolved for over a week. Despite numerous attempts to contact your support team, I have yet to receive a satisfactory resolution or meaningful assistance.

I have always been a strong advocate for Websquad’s exceptional service, frequently promoting and advertising your company as an outstanding ISP through my regular streaming activities. However, the current service issues have caused me to lose significant momentum, and my followers are now inquiring about my absence as I haven’t been able to stream for the past week. This interruption has not only impacted my content creation but also my reputation and connection with my audience.

For your reference, my support ticket number is #326856. I kindly request that someone in a position of authority review my ticket and contact me as soon as possible to help resolve this issue.

Thank you very much for your attention to this matter. I look forward to your prompt response and a resolution to this ongoing problem.

Sincerely,
Click to expand...
Evening, thank you for you patience here - I understand your frustration. I've spoken to our team who have been on your ticket for the past few days. I can assure you that we are actively following up with Metrofibre here, and that this has been escalated to senior members of their team for intervention. We have asked for some concrete feedback in this regard and we'll update your ticket through the course of tomorrow with more details.
 
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