WebAfrica billing...

|tera|

|tera|

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Seems the billing department over at WA is playing on my strings again.

I've probably forwarded about 3 or 4 payment confirmations for payments I have made, each time I receive a reply that my account will be updated to reflect it, but it never does. I then receive a "monthly statement" asking me to make the payments for something I paid already!

I'm getting tired of this and history will show that this has been my number one peeve with WebAfrica so far. It's pathetic really, I make a payment straight from Internet Banking a few minutes after I buy bandwidth/package and I spend my own money to send a payment confirmation email to them straight from Standard Bank, which isn't fricken free.

What's the billing manager's name and number there again? I seem to have lost the pm. Kindly send her details to me.

Thanks,
tera
 
i'm with you on this one - i've got a few shaped/unshaped prepaid accounts

i always send them directly a proof of payment - but my services in the control panel states that there is X outstanding...

but i do receive the invoice+ payment acknowledgement.

NOT pretty :)
 
Hi There,

[OUPA said:
MrNutz]i always send them directly a proof of payment - but my services in the control panel states that there is X outstanding...
Click to expand...
As far as I can tell, either:
1. The payment is still clearing (can take up a couple of days).
Or
2. The payments reference doesn't have the client code in there.

Currently we back track "unassigned payments" (payments that dont match client codes) and unfortunately have no system to pro-actively address this. We are looking at developing a provisional payment assigner so that as soon as the money has cleared and the banks have sent us our statements it automatically gets assigned - this should solve the problem.

We should have this completed within the next few weeks, however in the meantime if the client code is in the payment reference it should also solve things.

Hope that helps :)
 
i always get negative numbers, and had to explain to the accountant that, they do not owe us money, we owe them. confusing.
 
Hi Teraside,

My details are:

Direct Number: 021 464 9593
Email: [email protected]

:)

Necuno,

The invoicing is merely for your records and something that we have to generate. If there is anything else I could assist with though, please let me know and I will be sure to assist you to the best of my ability. Thanks!


Hi Gboy,

The issue you mention is currently under review, we will soon be changing quite a number of things, of which that is one of them. By reverting it round to reflect as it actually should.

Thanks!

Have a nice day everyone...
 
I pay using their online payment system, works 100% of the time.

Whats annoying though is that i get billed around the 20th or something, but i can only pay my account on the 1st. Doesnt allow me to pay before the first if I do it via the website, slightly annoying.
 
waroop said:
Hi There,


As far as I can tell, either:
1. The payment is still clearing (can take up a couple of days).
Or
2. The payments reference doesn't have the client code in there.

Currently we back track "unassigned payments" (payments that dont match client codes) and unfortunately have no system to pro-actively address this. We are looking at developing a provisional payment assigner so that as soon as the money has cleared and the banks have sent us our statements it automatically gets assigned - this should solve the problem.

We should have this completed within the next few weeks, however in the meantime if the client code is in the payment reference it should also solve things.

Hope that helps :)
Click to expand...

Rupert.

My client is code is always the reference in my payments, as WebAfrica is setup as a benificiary on my internet banking.

Also, I'm speaking of payments I already made in 2008 whch has not been updated to reflect that I've paid it.

I just think it's extremely unfair that I use my own money to send payment confirmations, I then get asked to make payment again and then I spend my time to gather the payment history to prove that I have paid.

I think WebAfrica is one of the best ISP/hosting companies around and I'll go so far as to say you are the best, but the billing issue has been coming a long time and it's been the only thing I ever complained about.

Thanks
 
I must admit, I'm not too fond of their billing dep either. Lots of frequent mistakes. WA is one of the few people I give money to on a monthly basis, and I ALWAYS tripple check everything, plain and simply because I its just a matter of time before the next problem comes.... -sigh-
 
Hi Surv0,

This is due to the invoicing running on the 25th of the month for the 1st of the next month and thus, the system sees it as future-dated. I will however consult our developers on this and see if there is something we can do to make it more efficient and client-friendly.

Thanks!


Teraside,

I will be responding to you shortly thanks!


As a side note I would just like to ensure all of our clients in general that there are some amazing changes lined up for our billing department which will have a magnificent impact on all these smaller issues that pop up from time to time and definitely will impact the bigger ones as well! Keep an eye out, we're going to move forward as far as we can :)

Have a good one everyone!
 
If only all other ISP's were as good as WA.

As with everything in life, they too have their issues and problems, but they are not affraid to admit their mistakes and actively try and correct the problem.

Well done AGAIN WebAfrica, you guys really are awesome.
 
Kudos to WA for their service, ive yet to experience bad service from them, but unfortunately not everybody can get satisfied and in any industry you will get a few clients who are not happy. Majority speaks, and majority is in favour i feel..
 
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