WebAfrica Capped ADSL

[WebAfrica Helper]

Kindly DM your customer code and contact details will gladly ensure support for you

 

[Ipwn 4]

There is an existing issue with real time usage on the console - engineers are working to restore - should be fixed by end of business today - please monitor and confirm

Your website is a joke, the issues are still not resolved.

 

[WebAfrica Helper]

will ensure the team are aware of this asap - thank you for keeping us informed

 

[Ipwn 4]

will ensure the team are aware of this asap - thank you for keeping us informed

Still a joke... Maybe restore from backup?
http://s2.quickmeme.com/img/cf/cfb22a3d590a0199837557503630b6c028ab01ed09ef5dcec434a7c33090d816.jpg

edit:

 

[rogerwe]

I think I read somewhere that WA is becoming the Telkom of ISPs. I can confirm that perception: I was put on hold for 30min this morning. I have a life so I put the phone down. Logged a couple of tickets before and again today. you get the feeling nobody is looking at the support requests.

Been with WA for a few years but don't have that warm and fuzzy anymore.

FWIW, I was trying to get through to cancel my fibre order. Another provider is R200 cheaper for the same bandwidth, same fibre backbone.

 

[WebAfrica Helper]

will update the investigation

 

[WebAfrica Helper]

Hello Web Africans
A friendly reminder that social media support will resume at 8am on Tuesday 2 May 2017 - morning . Feel free to contact our support centre on 086 000 9500 - and one of our friendly consultants will gladly help

 

[NameOfBeast]

Am I the only one who's usage monitor hasn't been updated for a while?

Several days later, and the problem is still not resolved. (It's lagging behind by about twelve hours now.)

This particular problem has occurred in the past too.

Very dispiriting WA!

 

[WebAfrica Helper]

Will update the devs team - working on this - thank you so much for your patience

 

[NameOfBeast]

Several days later, and the problem is still not resolved. (It's lagging behind by about twelve hours now.)

This particular problem has occurred in the past too.

Very dispiriting WA!

A week later, still not fixed.

 

[WebAfrica Helper]

The DSl console has been repaired

 

[NameOfBeast]

The DSl console has been repaired

No, it hasn't. I still have a lag of about 19 hours.

 

[Fulton17]

The DSl console has been repaired

No, it hasn't. I still have a lag of about 19 hours.

I agree with NameofBeast.

My 10 odd gigs DL during DL+ time is not yet reflecting on my console.

 

[WebAfrica Helper]

The cleanup-rebuilding-restructure is in process and will continue to update by the hour - thank you for ensuring we are informed

 

[Fulton17]

The cleanup-rebuilding-restructure is in process and will continue to update by the hour - thank you for ensuring we are informed

And how long before this will actually be fixed and working as it should? This seems to be taking ages to fix

 

[Fulton17]

Why are you not being honest with us??

The DSl console has been repaired

The cleanup-rebuilding-restructure is in process and will continue to update by the hour - thank you for ensuring we are informed

Not only has it not been fixed as you stated but it is allocating data used to the wrong period. Sorry but I don't understand how you can say something has been fixed when it certainly has not. Do you guys not do checks? No quality control??

So there have been complaints about the DSL console not working properly etc and WAHelper has said it is been looked into and being sorted.

Well today I DL over 20 gigs between 00:00 and 04:00 and this is reflected in my NetLimiter. I go and look at my DSL Console (which was last updated at 16:13 and it has allocated all of this to my normal Anytime use and not the free DL plus.

So in fact things have got worse and now it would seem that not only is it recording late but then allocating that date to the time it was recorded and not the time when the usage happened.

I trust that WA will sort this out as this is quite simply wrong

 

[Hein69]

Not only has it not been fixed as you stated but it is allocating data used to the wrong period. Sorry but I don't understand how you can say something has been fixed when it certainly has not. Do you guys not do checks? No quality control??

So there have been complaints about the DSL console not working properly etc and WAHelper has said it is been looked into and being sorted.

Well today I DL over 20 gigs between 00:00 and 04:00 and this is reflected in my NetLimiter. I go and look at my DSL Console (which was last updated at 16:13 and it has allocated all of this to my normal Anytime use and not the free DL plus.

So in fact things have got worse and now it would seem that not only is it recording late but then allocating that date to the time it was recorded and not the time when the usage happened.

I trust that WA will sort this out as this is quite simply wrong

I also download according to schedule and 4Gb went to anytime usage, not that 4Gb bothers me. I agree with you, this is something that needs to be fixed. Don't let us down WA.

 

[NameOfBeast]

I also download according to schedule and 4Gb went to anytime usage, not that 4Gb bothers me. I agree with you, this is something that needs to be fixed. Don't let us down WA.

Well, the dashboard was fixed for a while (though my data usage in the Anytime category was always off by about 50GB), but... now we're back to a lag of more than a day.

Fix? Pretty please?

 

[WebAfrica Helper]

@Hein69 and @NameOfBeast - Kindly DM us your customer code so we can get our developers on this - the DSL console should no longer have any lag in the reflection of data usage and live connection sessions

 

[Alan]

I sent a support ticket on Wednesday and I have yet to receive a reply. Not good enough