WebAfrica Capped ADSL

[WebAfrica Helper]

I sent an email to cancel my WA services last night. Was happy enough with WA, just took the Telkom promo of 4mb uncapped adsl month to month ar R599 all in. Today when I checked to see why I had not received any confirmation of receipt, got the long story. It's somewhere in the queue of emails not read ( can't remember waiting long when I joined them) , I can do it right now on the phone with the consultant. All good, however, the TERMINATION IS END OF APRIL, 60 days notice . Not cool Web Africa.

Hi

Can you PM your customer details so that we can have a look at that for you?

Regards
Zaheer

 

[logank]

Log69

 

[LazyLion]

Log69

Bless you

 

[WebAfrica Helper]

Hi Logan

Thank you for the info. Web Africa requires a 30 day calendar month's notice for cancellation and not 60 days.

Since the email was sent on the 28/02, the cancellation will be scheduled for the end of March. You will receive a response to that email soon.

Regards
Zaheer

 

[logank]

Thanks Zaheer. Got a call and email to rectify. Hope you had a chat with the consultant as well. Was adamant that all ISP's would behave the same. In this competitive market you don't want to do yourselves an unnecessary injustice, chasing one extra month fee, while closing the door on a possible returning client in the future.

 

[WebAfrica Helper]

Hi

Thank you for keeping us informed.

Please let us know if you require any further support.

Regards,

Rafeeqah

 

[kombi-man]

Hi. your capped speeds are great, I've bought a 20 gig package because Afrihost are shaping somewhere. can I buy bandwidth month to month? or is there also a "30 day period to not buy data?

 

[WebAfrica Helper]

Top ups don't expire - so you can most certainly purchase those @ R9 per 1GB

 

[kombi-man]

Ok, thinking more along the lines of 40 Gigss.. if I buy once off, does it carry over end of month or not?

 

[WebAfrica Helper]

@APaterson - our pre-paid service data does roll over - if you would like us to organize a sale call back to further discuss please DM me will gladly help

 

[kombi-man]

Thanks, Im good, I'm going to monitor my usage on this 20 Gig I have now, to try get an idea of what I will buy. It's PROBABLY going to be the 60 gig per month.

Many thanks, very happy with the response times and speeds.

regards

alan

 

[WebAfrica Helper]

@APaterson - appreciate the kind words - let me know if ever you require help - have a super weekend . Rafeeqah

 

[kombi-man]

Hi. Is there anyoone online on Weekends? in support? Having strife with my account? Have sent an email, and a FB message. Says my usage is 44%, but it's dead this morning. Nothing works. Had to revert back to my Ah account to get online. Whats the deal?

 

[biometrics]

Hi. Is there anyoone online on Weekends? in support? Having strife with my account? Have sent an email, and a FB message. Says my usage is 44%, but it's dead this morning. Nothing works. Had to revert back to my Ah account to get online. Whats the deal?

My business capped account is working fine.

 

[kombi-man]

Ok, all sorted again.. picnic problem possibly.. ;-)

 

[biometrics]

The day you want WA to work well, it doesn't. /sigh

 

[kombi-man]

Ok, seems it's sorted now. All good.

 

[WebAfrica Helper]

@APaterson - super glad you are sorted - saw the connection dropped - but picked up again - please DM me for any requires support.

Morning All

We are available for your support from Mon- Fri from 8am to 4pm on social media (no public holidays)* .

 

[WebAfrica Helper]

Morning all

Have a look at our new YouTube ad: https://www.youtube.com/watch?v=14DOwdCKaB8 - trust you guys had an epic Human Rights day!

Have a super week all.

Rafeeqah

 

[kombi-man]

I'm about ready to move from Ah, the ONLY thing I don't like is the 30 days notice with you guys! I did speak to the call center to explain this was a line test, and managed to chat to a supervisor who "understood", and has cancelled my line.. I'm REALLY keen to take a 75 Gig ADSL package, but... If I want to move, I don't want to "waste" another 100 bucks for the 30 days notice period.. that's just daft.

Any options on this condition?