WebAfrica Capped ADSL

Kindly DM your customer code and contact details will gladly ensure support for you
 
WebAfrica Helper said:
There is an existing issue with real time usage on the console - engineers are working to restore - should be fixed by end of business today - please monitor and confirm
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Your website is a joke, the issues are still not resolved.
 
will ensure the team are aware of this asap - thank you for keeping us informed
 
I think I read somewhere that WA is becoming the Telkom of ISPs. I can confirm that perception: I was put on hold for 30min this morning. I have a life so I put the phone down. Logged a couple of tickets before and again today. you get the feeling nobody is looking at the support requests.

Been with WA for a few years but don't have that warm and fuzzy anymore.

FWIW, I was trying to get through to cancel my fibre order. Another provider is R200 cheaper for the same bandwidth, same fibre backbone.
 
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Hello Web Africans
A friendly reminder that social media support will resume at 8am on Tuesday 2 May 2017 - morning . Feel free to contact our support centre on 086 000 9500 - and one of our friendly consultants will gladly help
 
Hein69 said:
Am I the only one who's usage monitor hasn't been updated for a while?
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Several days later, and the problem is still not resolved. (It's lagging behind by about twelve hours now.)

This particular problem has occurred in the past too.

Very dispiriting WA!
 
Will update the devs team - working on this - thank you so much for your patience
 
The cleanup-rebuilding-restructure is in process and will continue to update by the hour - thank you for ensuring we are informed
 
Why are you not being honest with us??

WebAfrica Helper said:
The DSl console has been repaired
Click to expand...

WebAfrica Helper said:
The cleanup-rebuilding-restructure is in process and will continue to update by the hour - thank you for ensuring we are informed
Click to expand...

Not only has it not been fixed as you stated but it is allocating data used to the wrong period. Sorry but I don't understand how you can say something has been fixed when it certainly has not. Do you guys not do checks? No quality control??

So there have been complaints about the DSL console not working properly etc and WAHelper has said it is been looked into and being sorted.

Well today I DL over 20 gigs between 00:00 and 04:00 and this is reflected in my NetLimiter. I go and look at my DSL Console (which was last updated at 16:13 and it has allocated all of this to my normal Anytime use and not the free DL plus.

So in fact things have got worse and now it would seem that not only is it recording late but then allocating that date to the time it was recorded and not the time when the usage happened.

I trust that WA will sort this out as this is quite simply wrong
 
Fulton17 said:
Not only has it not been fixed as you stated but it is allocating data used to the wrong period. Sorry but I don't understand how you can say something has been fixed when it certainly has not. Do you guys not do checks? No quality control??

So there have been complaints about the DSL console not working properly etc and WAHelper has said it is been looked into and being sorted.

Well today I DL over 20 gigs between 00:00 and 04:00 and this is reflected in my NetLimiter. I go and look at my DSL Console (which was last updated at 16:13 and it has allocated all of this to my normal Anytime use and not the free DL plus.

So in fact things have got worse and now it would seem that not only is it recording late but then allocating that date to the time it was recorded and not the time when the usage happened.

I trust that WA will sort this out as this is quite simply wrong
Click to expand...

I also download according to schedule and 4Gb went to anytime usage, not that 4Gb bothers me. I agree with you, this is something that needs to be fixed. Don't let us down WA.
 
Hein69 said:
I also download according to schedule and 4Gb went to anytime usage, not that 4Gb bothers me. I agree with you, this is something that needs to be fixed. Don't let us down WA.
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Well, the dashboard was fixed for a while (though my data usage in the Anytime category was always off by about 50GB), but... now we're back to a lag of more than a day.

Fix? Pretty please?
 
@Hein69 and @NameOfBeast - Kindly DM us your customer code so we can get our developers on this - the DSL console should no longer have any lag in the reflection of data usage and live connection sessions
 
I sent a support ticket on Wednesday and I have yet to receive a reply. Not good enough
 
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