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Question of the Day: At what point do you sell your car?
WebAfrica double billing and confusing response
- Thread starter Heksmeester
- Start date
wingnut771
Honorary Master
If you work during the day then Plugg (consumer division of IS) is for you for uncapped, and they also have "cancel before the 25th" policy with one click. If you're at home during the day, expect shaping (12.5-100% speed), severity of depends on your star rating until 5pm weekdays, weekends is unshaped but usage during the day is still counted towards your stars so schedule your main downloading for 23:00-6:00 7 days a week as this time has no effect on them.
Way way way too much complicated management for me. Think I'll just stay with AH for now.
Is connection.co.za also IS?
wingnut771
Honorary Master
Ye, same as Plugg, just lower thresholds due to it being cheaper.
At least you're not on the MTN network
Ye, same as Plugg, just lower thresholds due to it being cheaper.
At least you're not on the MTN network
I think I am? AH is MTN.
wingnut771
Honorary Master
Sorry, meant to say "At least you won't be on the MTN then."
Shocking. I did not realize that Webafrica has gone downhill like this. I always though they had the best automated system when it comes to account creation and billing but no I'm not so sure.
Its SHOCKINGLY bad. The response times of 2 days for ticket is just as bad.
I signed up for the Home uncapped account with their R1 special knowing I would be able to downgrade end of the month since I did it in the past.
Everything went smoothly and the discount was applied and account created. I even received the emails. Today to my horror I see that they are now charging me R252 prorata. I was ok that is weird. Anyways the ticked was created and I waited for a reply. I did also activate the downgrade a while later. As if the billing is not the worst part for some reason the system automatically decided to change my account to a 5GB account last night 00:00. The change is only supposed to take place the end of the month and the control panel still shows this but it also shows the account is already on a 5GB capped account.
I got a response to my ticket where they just say I signed up for a 5GB account and then upgraded it to a 10Mbps uncapped account. If there is ANY truth in what they said why is my account on a 5GB then? and why have I been billed a pro rata amount of R252 for the 10Mbps uncapped account?
They just reply with whatever they feel like. I responded to the ticket but will most likely on receive a response on Tuesday evening...
Shocking Webafrica. You guys deserve to be on the bottom of the list of the mybb survey. Telkom installed a brand new line with adsl and account in 3 days. Its slightly slower than what you guys take to just respond to a ticket.
Its SHOCKINGLY bad. The response times of 2 days for ticket is just as bad.
I signed up for the Home uncapped account with their R1 special knowing I would be able to downgrade end of the month since I did it in the past.
Everything went smoothly and the discount was applied and account created. I even received the emails. Today to my horror I see that they are now charging me R252 prorata. I was ok that is weird. Anyways the ticked was created and I waited for a reply. I did also activate the downgrade a while later. As if the billing is not the worst part for some reason the system automatically decided to change my account to a 5GB account last night 00:00. The change is only supposed to take place the end of the month and the control panel still shows this but it also shows the account is already on a 5GB capped account.
I got a response to my ticket where they just say I signed up for a 5GB account and then upgraded it to a 10Mbps uncapped account. If there is ANY truth in what they said why is my account on a 5GB then? and why have I been billed a pro rata amount of R252 for the 10Mbps uncapped account?
They just reply with whatever they feel like. I responded to the ticket but will most likely on receive a response on Tuesday evening...
Shocking Webafrica. You guys deserve to be on the bottom of the list of the mybb survey. Telkom installed a brand new line with adsl and account in 3 days. Its slightly slower than what you guys take to just respond to a ticket.
Heksmeester
Senior Member
I truly did make a mistake leaving my ISP for WA and will definitely cancel at month-end. Too bad I'll still be stuck with them until the end of September because of that outdated, conservative 30day notice policy.
Will not recommend WA to anyone out there.
Will not recommend WA to anyone out there.
So the problem is still not resolved and even though the account was NEVER 10Mbps and ALWAYS 5GB capped account I am still going to be charged R252 for a 10Mbps uncapped account pro rata even though they advertised it as R1 special.
When I questioned WA Helper about it he/she said that I did not qualify for it because I got a special before and that is why I was charged the pro rata amount instead of R1. I'm not really happy about it but the fact that they are simply not replying to my pm's and tickets when I asked okay I'm paying for a 10Mbps why is it a 5GB capped account and I'm not getting any response.
I will avoid them at all costs. Incompetency or unwillingness to help and unless I keep on sending or creating tickets nothing gets done...
*ps plz change your username from WA Helper to WA not helping....
When I questioned WA Helper about it he/she said that I did not qualify for it because I got a special before and that is why I was charged the pro rata amount instead of R1. I'm not really happy about it but the fact that they are simply not replying to my pm's and tickets when I asked okay I'm paying for a 10Mbps why is it a 5GB capped account and I'm not getting any response.
I will avoid them at all costs. Incompetency or unwillingness to help and unless I keep on sending or creating tickets nothing gets done...
*ps plz change your username from WA Helper to WA not helping....
Last edited:
wingnut771
Honorary Master
So the problem is still not resolved and even though the account was NEVER 10Mbps and ALWAYS 5GB capped account I am still going to be charged R252 for a 10Mbps uncapped account pro rata even though they advertised it as R1 special.
When I questioned WA Helper about it he/she said that I did not qualify for it because I got a special before and that is why I was charged the pro rata amount instead of R1. I'm not really happy about it but the fact that they are simply not replying to my pm's and tickets when I asked okay I'm paying for a 10Mbps why is it a 5GB capped account and I'm not getting any response.
I will avoid them at all costs. Incompetency or unwillingness to help and unless I keep on sending or creating tickets nothing gets done...
*ps plz change your username from WA Helper to WA not helping....
Don't worry bro, it's only money
Experience is priceless
F
Former member 61586
Guest
So the problem is still not resolved and even though the account was NEVER 10Mbps and ALWAYS 5GB capped account I am still going to be charged R252 for a 10Mbps uncapped account pro rata even though they advertised it as R1 special.
When I questioned WA Helper about it he/she said that I did not qualify for it because I got a special before and that is why I was charged the pro rata amount instead of R1. I'm not really happy about it but the fact that they are simply not replying to my pm's and tickets when I asked okay I'm paying for a 10Mbps why is it a 5GB capped account and I'm not getting any response.
I will avoid them at all costs. Incompetency or unwillingness to help and unless I keep on sending or creating tickets nothing gets done...
*ps plz change your username from WA Helper to WA not helping....
Company reps on here who selectively help = FAIL