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Question of the Day: If you were buying a TV today, which brand would you choose?
Webafrica Down?
- Thread starter bboy
- Start date
TheMightyP
Senior Member
Thanks Web Africa. So nice to know that your guys are up while I'm sleeping to sort out problems like this.
guest2013-1
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It's a share-call number, so even though you received absolutely NO support, you paid Web Africa for the privilege anyway. Love to get shafted by that company huh?
Probably some core rooter thingy-mah-bob that I (apparently) have no real grasp on or how it works heh? I think Web Africa is scared to admit having problems to the general public, especially downtime events. I was told that you guys didn't want to "spam" my inbox with updates on stuff like this but a press release after the fact wouldn't be much trouble would it? A quick email message to let the people know "we were down, cause was xyz, we're reeeeeeeeeeeeeeaaally sorry"
But since this happened at night, you're hoping people wouldn't have noticed and probably curse Telkom for having "****ty" lines. I digress. Anyway...
guest2013-1
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Too bad they don't answer the phone hey?
TheMightyP
Senior Member
Have you tried phoning MTN lately? They don't answer night or day. Quite frankly if I put myself in WA's position, I would do the same. Rather have guys fixing the problem than answering the phone with: "Yes, we are aware of the problem and we're working on it..." - what does that actually benefit you? Wouldn't you rather have the problem solved?
TheMightyP
Senior Member
Isn't that a payment to Telkom rather than web africa?
guest2013-1
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Nope, 086x numbers have part of the revenue generated given back to the company that has the number, in effect, Telkom pays them to have that number, obviously call volume has an affect on this and it's not profitable, but that's how they subsidize call-centers.
As for "have you tried phoning MTN lately?" Yes I have, and I don't mind waiting (If I have to wait) on the phone for a while since it's _free_ to phone them from an MTN phone
Same with Telkom. Free call to phone support. Same with my hosting and email provider, 0800 to phone support.+1. True 24/7 service!
guest2013-1
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Would you two *******s please give me an idea of what to tell my clients to make them move? As ultimately the decision is not up to me, but the support is. They're reluctant to move, yet moan in my ear. So where else do I "moan" if Web Africa doesn't even answer their ****ing phone? Hmmm? Mails to their support team bounced. Their website was down including their forums. So where? Tell me and I'll do it.
**** you 2
Durandal
Expert Member
AcidRaZor is clearly...acid... lol.
diabolus
Executive Member
Well have you told your clients something in the lines of "WA is bad sorry, i recommend X ". I want to know what is X and what you will do if X is down the same amount of time...
Lol, hit a nerve. I hear you but it seems to me you've put yourself in a very sticky situation there.. There are two solutions: Either you stop providing any support for a third-party service (probably can't), or you tell your clients that you do not recommend WA as a hosting solution because you have had numerous bad experiences with them and that you rely on their support agents for any and every problem that arises. If you justify to them why they should move and they don't, then they have no leg to stand on and can't moan at you.
Unfortunately, as diabolus has mentioned, there simply is no better SP around. All SPs experience these outages from time to time. The fact that they (WA) have 24hr support engineers who fix a problem in the middle of the night is already a miracle in this country. Overseas hosting is cheaper and more reliable, so I'd suggest you research your options as far as that goes.
Unfortunately, as diabolus has mentioned, there simply is no better SP around. All SPs experience these outages from time to time. The fact that they (WA) have 24hr support engineers who fix a problem in the middle of the night is already a miracle in this country. Overseas hosting is cheaper and more reliable, so I'd suggest you research your options as far as that goes.
guest2013-1
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What a joke
ahahhahahahahahahahheheahhahahehahahaha
Acid you rock
You guys know me so well by now
Actually I pay their bills. Are you still on a social grant/begging on the street for your crack monies because you're too lazy to work??
You guys know me so well by now
Actually I pay their bills. Are you still on a social grant/begging on the street for your crack monies because you're too lazy to work??
That was uncalled for dude! I warned you the last time that you should behave, obviously your child like ears are not working again, and it’s a pity that mommy and daddy are so scared to give you a good old hiding so that your hearing can improve.