WebAfrica ignoring emails

J

J0hJ@mes

New Member
Joined
Sep 26, 2005
Messages
9
Reaction score
0
Are any other Webafrica clients having their emails ignored? I emailed them on the 23rd with a query, again on the 24th, then submitted a ticket... and all of these attempts at getting an answer from them have been ignored.

Is something going on? Should I be wary of continuing with Webafrica? Is Axxess still getting full marks for customer support?
 
Well I have never had any problems with WA not answering my emails or tickets.
Maybe your mails slipped through?
Give them a call I am sure they will call you back and sort out your problems.
 
Hi James

All emails are ticketed and responded to as quickly as possible. Two days of no response would be considered totally unacceptable. Please PM your email address so we can see why a reply has not reached your email.
 
Matt I have pm Richard to ask if I could buy another 30gig account ,but maybe he did not get the pm.

Is it possible to buy another account @ the discounted price and can i buy two accounts for October?

Sorry to derail your thread James. :o
 
Hi Wise Crack,

That would be no problem at all, if you could please add the service to your client area and i will activate it for you :) just pm me when you have done that :)
 
stoke said:
Howz that for service ! Wikked.
Click to expand...
and if WA did not have an active rep on myadsl they would prolly not have as much business as they do and this thread would have become an anti-WA bitch session which would have harmed their business more

respek
 
wamatt said:
Hi James

All emails are ticketed and responded to as quickly as possible. Two days of no response would be considered totally unacceptable. Please PM your email address so we can see why a reply has not reached your email.
Click to expand...

I submitted a ticket: 25/09/2005 03:18:54 PM which shows up in my "support center" Did this also slip through the cracks? It's now almost 24 hours later.

On the 11th of this month, I signed up as a Webafrica reseller (webhosting) but had a few problems and after a lot of back and forth with Jason, was promised that someone who actually knew what was going on would contact me... I'm still waiting!

This doesn't do much for my opinion of Webafrica. And I could never risk re-selling accounts for you if you can't even be bothered to respond to (multiple) emails.
 
WiseCrack said:
Matt I have pm Richard to ask if I could buy another 30gig account ,but maybe he did not get the pm.

Is it possible to buy another account @ the discounted price and can i buy two accounts for October?

Sorry to derail your thread James. :o
Click to expand...

Yeah sure, just order through the website. (fastest) Or drop us an email. Rich is sick so probably not reading MyADSL.
 
dominic said:
and if WA did not have an active rep on myadsl they would prolly not have as much business as they do and this thread would have become an anti-WA bitch session which would have harmed their business more

respek
Click to expand...

"anti-WA bitch session"
That's not what I intended this to be -- but isn't it remarkable that I only got a response once I aired some of their dirty linen on this forum?
 
J0hJ@mes said:
"anti-WA bitch session"
That's not what I intended this to be -- but isn't it remarkable that I only got a response once I aired some of their dirty linen on this forum?
Click to expand...
i think you are being a bit harsh and in the greater scheme of things that linen is hardly stained let alone dirty....from what i have seen generally on the forum the WA product and service is very good

anyway - problem solved
 
Eish James it sounds like you are a tough customer to please.
They already offered to help you.
 
What problem has been solved, Dominic?

Mine hasn't -- so please don't declare it "solved". Only I will be able to do so. If it happens.
 
Johan - we really want to help you out. We are not in the business of "not replying to emails" with currently have a number of tickets in the queue with the oldest being 6 hours.

I feel you are being rather unfair in just not picking up the phone and saying what the problem is.

Of course we want to make you happy as possible on or off the forums. Thats the way we do business. Sometimes we slip up, we admit, and I apologise if this is the case.

Right now I still don't know what your client code is without a PM.
 
WiseCrack said:
Eish James it sounds like you are a tough customer to please.
They already offered to help you.
Click to expand...

Oh, I don't know... do you think I'm being unreasonable in expecting a call to solve a problem FIFTEEN days after I was promised said call?

Do you think that it is unreasonable to be concerned when 2 emails and a support ticket submitted via their website -- over a period of 2.5 days -- are IGNORED?

Offering to help me on a public forum such as this means absolutely nothing. Much like HelloPeter, what gets said in public and what actually happens are very often two different things.
 
J0hJ@mes said:
What problem has been solved, Dominic?

Mine hasn't -- so please don't declare it "solved". Only I will be able to do so. If it happens.
Click to expand...

communications problem
gives every appearance of being solved from the WA side

shheeesh
 
/me gets image of rabid barking rottweiler with teeth glistening in the sunlight, spit flying everywhere
 
J0hJ@mes said:
I submitted a ticket: 25/09/2005 03:18:54 PM which shows up in my "support center" Did this also slip through the cracks? It's now almost 24 hours later.
Click to expand...

I've asked our developer to pull the records from the timestamp you provided.

xxxx xxxx (Client) Posted on 25/09/2005 03:18 PM
Alan Kirton (Web Africa). Posted on 25/09/2005 03:24:38 PM

This was a 6 minute response. You may see this reply in your client area.

On our side the mail was not delivered to your account as there was a problem with your email address.

I must apologise if you received a poor response on other ticket you mentioned with Jason, he is still learning the ropes on the hosting side of things and we will definately work on our escalation procedure.

We do appreciate the feedback, the good and bad.
 
Webafrica and NukeCAP best support ever. Telkom and Mweb NO SUPPORT ever!!!!
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X