WebAfrica

[DuckieZA]

Is there a WebAfrica rep on the forums? If so they might be interested to see the attached comments. Seems like customers really don’t like AI support (doesn’t appear to work?). This is the kind of thing that makes people change providers so … heads up! Perhaps your management should be made aware of this.

 

[Carl_Johnson]

You know you are the problem when you can’t even outsmart a bot!

 

[saor]

Hilariously their (and mwebs) forum reps all of a sudden jumped to life last week. Turns out they were just bots and the company had no interest in doing any real work to help people. Webafrica are a pathetic company and I get the feeling that management sit around on Fridays over beer in a circle jerk congratulating themselves because if they never acknowledge the problems - they can pretend they don't exist. Lekker company ethos.

Post in thread 'Mweb email migration has critically failed'

Apr 23, 2026

Jinne. Rule 58: Reiterate what the customer just said and express your condolences & understanding.

When you've been talking to someone over multiple posts, you can drop the corporate schtick and just communicate like a normal person. Because honestly - if your communication is already constrained, a person can only wonder at how constrained your ability to help is. It's great that you're on here helping people, but this communication style just comes off as condescending and unnecessary.

Hi @saor

We hear you. While we do need a bit of structure in public forums so...

• Webafrica Helper

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[CrypticZA]

Ha! Everyone knows you can't even cancel with them so they got nothing to worry about