WebAfrica's Free Fibre Installation

[Zone]

New router did not arrive within 2 days as promised. I had to enquire as to when it would arrive. Then had a call from Dial a Nerd promising installation of router on 6.10.2020 at 10.00am. This happened as promised (but no LAN/Ethernet cable in box - also as promised) - but technician was only here for around 15 minutes. He made it quite clear that he was not here to connect all the cables from my existing modem into the new router - nor to check that they worked - neither to ensure that my existing landline number would be transferred to VOIP - neither to check that Netflix WiFi connection was now linked to the new router via WiFi - but that I am welcome to contact Dial a Nerd for another call out (at my expense). So much for WebAfrica's promise of free installation of fibre. The impression I had was the technician needed to get in and out as quickly as possible as his schedule did not allow for extra time. I am not that technically literate in computer matters - so I will now have to call out my technically literate friend to do a walk through with WebAfrica when he has the time - and at my expense. Meanwhile WebAfrica have billed me for the monthly fee from 1.10.2020 even though router was only in my residence on 6.10.2020. Meanwhile I cannot cancel TELKOM line/ adsl until I know that fibre is FULLY functional – so I will be paying extra until this is sorted out. Netflix refuses to connect to the router supplied - so we have had to connect old modem to new router and connect to Netflix that way !