Wesbank refund

buffalobill

buffalobill

Senior Member
Joined
Jun 20, 2004
Messages
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Location
Joburg, South Africa.
Bugger me blind, as my dear pappy used to say. I got an email from Wesbank, which was genuine from the contents they gave, that they wanted to repay the facilitation fee they charged me on my account. I called them and confirmed banking details. The total will be about R3 400 for an overcharge on a facilitation fee during the course of the loan, which was paid off maybe seven years ago.

This is better than a slap in the face with a wet fish. My question is, did they lose a court case or were they told to do so by the ombudsman? I'm skeptical of banks, having worked for one in a relatively senior position higher than a bank manager, and they don't do refunds out of the goodness of their hearts. Can anyone else shed light on this?
 
Yeah, I got my capital amount reduced on an existing loan, and a refund request on a paid off car (about 3 years ago) - will give them a ring and find out how much it is.

This must have been a huge knock for them, the refund, the admin etc.

But what's fair is fair, cough up Wesbank
 
I had a wesbank car loan, do u think I might get something back too ?
Can someone share some details
 
joker08 said:
I had a wesbank car loan, do u think I might get something back too ?
Can someone share some details
Click to expand...

Below is the email from Wesbank, I got a similar one for the existing loan, but they automatically reduced the capital amount, but it was from the same email address at Wesbank.

Re: Incorrect charge on your account
Account Number: XXXXXXXXX
Goods description: XXXXXXXXXX

We refer to the above matter and the finance agreement which you concluded with WesBank.

We confirm that a facilitation fee and/or agent fee was charged to your finance agreement in error during the time your account was active with us. In order to rectify this, WesBank will need to process a refund to your transactional banking account. Please contact us on 011 632 8952 for an agent to process a refund.

We apologize for any inconvenience caused and assure you that WesBank is committed to the fair treatment of customers.

Kind regards,
WesBank Governance
Enquiries: 011 632 8952
Email: [email protected]
 
Tell the twats to add interest to whatever they owe you.
 
bank-error-in-your-favor.png
 
Just received the same email from WESBANK.
In my efforts to check validity, I googled for info about this.
Low and Behold, MYBb link came up for this thread.
What's strange is, I bought the car circa 2013 and sold it in 2015.

My current bike is financed with them, let's hope they apply the same capital reduction on this deal as well.
 
I've had 2 cars with Wesbank and no mail :-(
 
I just received the same email and contacted them

I remember wesbank used an external company called Chocolate Finance to facilitate all their private finance deals and this company added extra charges which is now being refunded to affected clients

I closed my account back in 2015
 
Got an email from them yesterday. Called them and getting a refund of R6k. Bare in mind, the car only cost R60k. Thats 10% of what it cost. What the heck!
 
I also had a vehicle with them. Let’s hold thumbs. Which year was your loan taken
 
Yup my car was in 2015, but only finished paying off in 2018 so will have to wait and see
 
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