Wesbank refund

Below is the email from Wesbank, I got a similar one for the existing loan, but they automatically reduced the capital amount, but it was from the same email address at Wesbank.

Re: Incorrect charge on your account
Account Number: XXXXXXXXX
Goods description: XXXXXXXXXX

We refer to the above matter and the finance agreement which you concluded with WesBank.

We confirm that a facilitation fee and/or agent fee was charged to your finance agreement in error during the time your account was active with us. In order to rectify this, WesBank will need to process a refund to your transactional banking account. Please contact us on 011 632 8952 for an agent to process a refund.

We apologize for any inconvenience caused and assure you that WesBank is committed to the fair treatment of customers.

Kind regards,
WesBank Governance
Enquiries: 011 632 8952
Email: [email protected]
So nothing for me since my car is already paid up.
 
So nothing for me since my car is already paid up.
Doesn't matter, I had paid-up and not-paid-up

Reason is in the below post:

 
Can confirm that this is legit, not scam. :) thanks to this thread I phoned them and got a refund.
 
Guys, I have received an email from Wesbank with a credit note stating COMBINED TAX INVOICE AND CREDIT NOTE in the subject.
Is this now an even further payout or is it just the documentation of the January payout?
 
Guys, I have received an email from Wesbank with a credit note stating COMBINED TAX INVOICE AND CREDIT NOTE in the subject.
Is this now an even further payout or is it just the documentation of the January payout?

Guessing it’s purely for their internals and maybe for SARS.
 
Guys, I have received an email from Wesbank with a credit note stating COMBINED TAX INVOICE AND CREDIT NOTE in the subject.
Is this now an even further payout or is it just the documentation of the January payout?
Got the same email...
 
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