I have a ticket opened with Vox (on the Vumatel network) for 2 weeks now and they're not technical enough to assist, even though my issue was escalated to the advanced support desk.
My setup:
Laptop <-ethernet-> <-router-> <-ethernet-> ONT
The problem:
Choppy audio, especially with VOIP, and dropped remote console sessions to VMs in the public cloud.
Diagnosis:
I used mtr to www.mybroadband.co.za and the 2nd hop has a worst latency (since 08h30 Monday 13/August) of 499.5ms, it was around 1000ms previously. See screenshot of the latest mtr.
My ISP's advanced desk have told me that the problem is internal, and not on their IP network. They've called numerous times and asked me if I'm connected to the Internet (if I said yes, they would have closed the call). I continuously have to explain that the problem isn't with connectivity, that it's with latency. Yet they always ask me to do a speedtest. I then have to explain that throughput doesn't indicate the health of the connection. I even had the ticket closed saying that I agreed that the latency was acceptable.
So I turn to the experienced, you guys, what do I do?
My setup:
Laptop <-ethernet-> <-router-> <-ethernet-> ONT
The problem:
Choppy audio, especially with VOIP, and dropped remote console sessions to VMs in the public cloud.
Diagnosis:
I used mtr to www.mybroadband.co.za and the 2nd hop has a worst latency (since 08h30 Monday 13/August) of 499.5ms, it was around 1000ms previously. See screenshot of the latest mtr.
My ISP's advanced desk have told me that the problem is internal, and not on their IP network. They've called numerous times and asked me if I'm connected to the Internet (if I said yes, they would have closed the call). I continuously have to explain that the problem isn't with connectivity, that it's with latency. Yet they always ask me to do a speedtest. I then have to explain that throughput doesn't indicate the health of the connection. I even had the ticket closed saying that I agreed that the latency was acceptable.
So I turn to the experienced, you guys, what do I do?
