I wondered why when I was spending about R40 a month on GPRS I added up my airtime bills and found it to be a whopping R780 over 3 months! Instead of an advertised 60c its about R1.90 per mb. / 200%
I asked the manager at Virgin Adderly street Cape, on Monday last if he had ever heard of this - and he said NO.
I asked him to report it. escalate it or whatever fancy words they use.
Well I'm still waiting -
its Monday now I week later . Not a call yet.
I call the data dept. - and they say - you cannot speak to data dept- they will call you back- well they dont!
I want a refund on all these fraudulent charges that have been happening behind my back.
UPDATE JUNE 2009
Can you guys believe that after days and hours of calls to VMobile WOW department and Billing dept, that they, week after week are still giving me the run around about paying me back R780 (plus compensation for the time they have wasted) - that they stole from me by charging R2 instead of 60c. It is just shocking.
I am educated and fluent - can you imagine others less fortunate, trying to get back what has been stolen by Virgin Mobile!
It is now June 2009 and this saga started in Feb 2009
