Whatsapp and Whatsapp data bundles...

Is the Whatsapp R5 bundle working for you?

  • Yes, it is working

    Votes: 2 7.4%

  • No, it is not working, data get deducted from my bundle

    Votes: 25 92.6%
  • Total voters
    27
I also noticed this with my number. Are we getting a refund?
 
Tested again (Just to make sure). Deducts from my normal data bundle. This is robbery.
 
Very quiet Cellc and even quieter MYBB reporters. Sent them a PM .......no article or investigation as yet......
 
torgo said:
Very quiet Cellc and even quieter MYBB reporters. Sent them a PM .......no article or investigation as yet......
Click to expand...
Sent a pm to one of the staff writers. Would be nice if they could raise the issue / get cellc to respond.
 
Called cellc as a follow up, still no resolution, whilst my data is being deducted incorrectly.
 
So the same thing was probably happening through the whole of September as well I suppose.
 
torgo said:
still no resolution, whilst my data is being deducted incorrectly.
Click to expand...
Yup. Nothing at all.
I've requested reference numbers and names so that I can try get them to respond & investigate further.

torgo said:
Called cellc as a follow up, still no resolution
Click to expand...
What number did you call?
 
saor said:
Yup. Nothing at all.
I've requested reference numbers and names so that I can try get them to respond & investigate further.

What number did you call?
Click to expand...
call 140 and ask to speak to technical
 
I have been following this thread to see of they come up with answer. Maybe Mybb should do article
 
This was happening from day one.
I bought the bundle and found data being deducted instead of being free.
I did complain and i think it got resolved temporarily.
Nevertheless, the incident of my colleague is of more importance here.
He also bought the bundle, and is getting billed up to now.
We spoke to a lady in technical who insisted that theres nothing wrong with the system and also insisted that other apps are using data.
she denied any problem but the data being charged for in all tests, was exactly the same as the video size we tested with.
We called again and the person we spoke to immediately told us there is an issue.
So first of all why doesn't cell c send internal notices to their staff and make sure everyone is on the same page. (this isnt the 1st time different agents have different stories)
Secondly why does cell c just keep promoting this and act like there's no problem?
 
For now I'm ok as I can switch over to wifi at the office

but for the SO it is a problem and an issue as she does not always have wifi access...


Having said that, has any progress been made with the resolution to this issue?
 
as a NON IT guy - I'm confused with this story of cell c charging R5 for whatsapp?

has cell c blocked whatsapp on their network?

I buy 1Gb off data and use it for whatsapp / email / tapatalk / FB and whatever internet sites I please. so why are cell c users paying an extra R5 to use whatsapp?
 
spiff said:
as a NON IT guy - I'm confused with this story of cell c charging R5 for whatsapp?

has cell c blocked whatsapp on their network?

I buy 1Gb off data and use it for whatsapp / email / tapatalk / FB and whatever internet sites I please. so why are cell c users paying an extra R5 to use whatsapp?
Click to expand...
* You can use whatsapp without the bundle.
* The R5 bundle gives you 1gb of whatsapp-only data, so you can send/receive without using your regular data.
* It's not working.

For people that use their whatsapp a lot - the 1gb for R5 is a decent deal.
 
So teh call centre says it can take 30 days to do the data validation, in the meantime my data bundle is being depleted
 
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