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Question of the Day: How do you normally pay for purchases in stores?
Whatsapp and Whatsapp data bundles...
- Thread starter The_Unbeliever
- Start date
spiff
Executive Member
- Joined
- Oct 17, 2007
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ok thanks
I've yet to have anyone from cellc admit there's a problem.
AirWolf
Honorary Master
IF you are on prepaid you can also use the Trace Mobile price plan to get free Whatsapp. I noticed that it is free even if you have no airtime or data loaded.
The negative part of it is that the call rate is R1.50 per minute so not a low as the 66c price plan with the R5 Whatsapp bundle.
The negative part of it is that the call rate is R1.50 per minute so not a low as the 66c price plan with the R5 Whatsapp bundle.
Not getting anywhere with this.
I was actually going to let it go on Friday - someone from cellc called and apologized and admitted they're having problems with certain phone numbers and they're working on resolving the issue. Ok, cool.
Then on Saturday I get a call from a cellc tech with instructions on how to resolve the issue. This is what I get sent:
Today (Sunday) I get a call from yet another cellc tech.
He says that if he checks the data report (I mentioned in another post) it shows that whatsapp is not using my normal data. :wtf: He wants me to check app settings etc. to see what other apps could be using my data. At this point I tell him the communication within cellc is bad, that if he would look beyond what the data report says he will see that there is an issue. So he's gonna speak to IT and get back to me.
So,
At first they say there is no issue
Then get an apology and admittance of an issue.
Then receive a solution that doesn't do anything.
Finally receive a call once again claiming there is no issue.
So, just for lols I'll check again. Data 142.77
Download 5.6MB file
Data 136.91MB
I was actually going to let it go on Friday - someone from cellc called and apologized and admitted they're having problems with certain phone numbers and they're working on resolving the issue. Ok, cool.
Then on Saturday I get a call from a cellc tech with instructions on how to resolve the issue. This is what I get sent:
It ends up just being a fauilt log to whatsapp. Anyway.
Today (Sunday) I get a call from yet another cellc tech.
He says that if he checks the data report (I mentioned in another post) it shows that whatsapp is not using my normal data. :wtf: He wants me to check app settings etc. to see what other apps could be using my data. At this point I tell him the communication within cellc is bad, that if he would look beyond what the data report says he will see that there is an issue. So he's gonna speak to IT and get back to me.
So,
At first they say there is no issue
Then get an apology and admittance of an issue.
Then receive a solution that doesn't do anything.
Finally receive a call once again claiming there is no issue.
So, just for lols I'll check again. Data 142.77
Download 5.6MB file
Data 136.91MB
Last edited:
Join the club, going in circles wit these idots. 2 of my contract phones doing this as well......
Bl@@dy useless bunch
Problem is you can't phone and speak to the same person. Whenever a tech calls and I ask if I can call him back / ask to speak to him again they say the system doesn't work like that. So every time it's a new tech, & every tech has a different view on whether there's an issue or not.
Last edited:
The_Unbeliever
Honorary Master
Friends, please do let others know about this thread and that they must vote on the poll.
The more people, the merrier.
The more people, the merrier.
Good morning
I just have a query. Ever since CellC initiated the R5 Whatsapp data bundle we've been using it.
However.... I noticed that for some reason Whatsapp uses your normal data bundle until it expires THEN it uses up your loaded airtime value (when loading it using a voucher, meaning that I am unable to purchase any new data bundle as I don't have any more money left on my account) and only then will it start making use of the data bundle.
My wife also have the same issue.
Is this normal usage? I was under the impression that Whatsapp will use data from the allocated data bundle and not from your precious meager airtime/data bundle...
Can any CellC rep comment?
Thanks
Hi The_Librarian
Thank you for posting to us.
Please PM your number & we will assist.
Regards
Cell C | BM
Im PM before and no response. Will do again
Whats the point of each person PMing when clearly there is an overall problem.
supersunbird
Honorary Master
#cellcisstupid ?
Good morning
I just have a query. Ever since CellC initiated the R5 Whatsapp data bundle we've been using it.
However.... I noticed that for some reason Whatsapp uses your normal data bundle until it expires THEN it uses up your loaded airtime value (when loading it using a voucher, meaning that I am unable to purchase any new data bundle as I don't have any more money left on my account) and only then will it start making use of the data bundle.
My wife also have the same issue.
Is this normal usage? I was under the impression that Whatsapp will use data from the allocated data bundle and not from your precious meager airtime/data bundle...
Can any CellC rep comment?
Thanks
Hi The_Librarian
Thank you for posting to us.
Please PM your number so that we can investigate.
We have already raised the issue with our Technical Support as we have had queries of this nature before.
Regards
Cell C | BM
LOL
ScottulusMaximus
Honorary Master
And me?
ScottulusMaximus
Honorary Master
Double Post :/
Thank you.^BM