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Question of the Day: How do you normally pay for purchases in stores?
Whatsapp and Whatsapp data bundles...
- Thread starter The_Unbeliever
- Start date
Sure, But nothing from Cellc as yet!. Still deducting my wrong bundles!!!:twisted:
MYBB also quiet!
ScottulusMaximus
Honorary Master
Got a call on sat from them and they admitted there was an issue last week and to let them know if it's still present. Pretty sure it still is but been rather busy since someone wrote off my car for me on sat afternoon
Still happening on my phone....
I sent you my details long ago when you first asked!!! Did you not get them.
Wasting time with the call centre as well.....
The feedback is that basically there's no fix for it. Your tech staff can't do anything about it on a per-user basis.
What you should do is make a public announcement warning users to check their data usage and to stop relying on the service if it's not working.
Agree 100%. The issue is one assumes you have this R5 thingy! and you download video files etc on whatsapp.....then you realise too late ....normal data is being used.
Wonder how many people dont know about this.
Hi Torgo
Thank you for sharing with us.
We would recommend those being charged to PM their query + number, so that we can assist.
This shouldn't be the case.
^BM
Tired of peeeeeeming
I don't understand why the rep can't just tell us there's a known problem - please stop using the service. It's like they haven't quite accepted it's a reality yet.
The_Unbeliever
Honorary Master
Noticed that no Whatsapp data bundles is being loaded...
what is going on?
what is going on?
The_Unbeliever
Honorary Master
I do hope telkom buys CellC out.
Will have to wait and see.
Will have to wait and see.
So last week i tested my iphone and the WhatsApp bundle was correctly allocated but my s4 did not. Today I tested again and the iphone did not allocate data correctly but the S4 did....!!!!
The only diff in the test was that in the first case I uploaded the file (video) via iPhone and downloaded on S4 and opp on second test.....
So has it got to do with downloads and not uploads?
The only diff in the test was that in the first case I uploaded the file (video) via iPhone and downloaded on S4 and opp on second test.....
So has it got to do with downloads and not uploads?
ScottulusMaximus
Honorary Master
Mine too
While I certainly appreciate the reps on this forum, it's quite frustrating when - despite an obvious issue - they can't just make a simple statement like: "Sorry about the issues, we're aware of the problem...". And yeah, I also realize they're not at liberty to speak so frankly - there's reams of red tape that binds their mouths shut. Company is too fragmented for any single person to speak their mind freely without compromising another department.
Vrotappel
Bulls fan
My mother claims that her whatsapp also depleted her normal airtime. I'll pm the cell c guy and see if I get anywhere.