Hi there all, I'm hoping someone might have experienced this issue and found a solution, my missus recently bought a new Redmi phone, she went from the Redmi not 9 to Redmi note 12
We moved everything across via Google backup and everything was hunky dory.
On the 30th December xiaomi released their latest update for her phone hyperOS and she updated her phone.
One of the issues that then appeared was that she wasn't getting notifications for new emails on outlook and sometimes WhatsApp and new emails. So she tried disabling the various miui battery savers so that the messages would come through and that still didn't work. She then read that apparently the best option would then be to reset the phone and start again basically as it might have had faults or issues during the upgrade process which we did. We again reinstalled everything but when it came to logging back into WhatsApp the problem arose. WhatsApp doesn't want to send the verification sms, or the phone is not receiving the verification sms. We have tried moving the sim to a different phone without any success. The network she is with when this problem started is telkom, we have contacted them and they say everything is fine on their side. But yet still no verification sms. We are at the point that we have tried to have the sms sent so many times that the wait between smses has been growing, she has to currently wait 20h for the next sms verification sms. We have tried requesting the callback option and it just says it has failed. So we are out of options. We have even tried contacting WhatsApp support via email and this is a completely useless option as they respond with generic emails only. Just to note she is trying a last resort currently to port across to vodacom and try again. If anyone could help that would be really great
We moved everything across via Google backup and everything was hunky dory.
On the 30th December xiaomi released their latest update for her phone hyperOS and she updated her phone.
One of the issues that then appeared was that she wasn't getting notifications for new emails on outlook and sometimes WhatsApp and new emails. So she tried disabling the various miui battery savers so that the messages would come through and that still didn't work. She then read that apparently the best option would then be to reset the phone and start again basically as it might have had faults or issues during the upgrade process which we did. We again reinstalled everything but when it came to logging back into WhatsApp the problem arose. WhatsApp doesn't want to send the verification sms, or the phone is not receiving the verification sms. We have tried moving the sim to a different phone without any success. The network she is with when this problem started is telkom, we have contacted them and they say everything is fine on their side. But yet still no verification sms. We are at the point that we have tried to have the sms sent so many times that the wait between smses has been growing, she has to currently wait 20h for the next sms verification sms. We have tried requesting the callback option and it just says it has failed. So we are out of options. We have even tried contacting WhatsApp support via email and this is a completely useless option as they respond with generic emails only. Just to note she is trying a last resort currently to port across to vodacom and try again. If anyone could help that would be really great
