When does axxess cut off prepaid account

L

lilggg

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Hi,i am just wondering when axxess cut off a prepaid account for the month.I am still connected with my account for june.
 
i have had two instances where they cut me off way after the bundle had ended.

the first time i fought them as i recharged and they took that cash and applied to the the usage above the bundle.

the second time i still haven't recharged that account. and probably won't.

i really can't have sympathy if they sell me a product that is meant to do x and then their systems fail to provide that service.

edit - but i figure they accounting software updated about an hour later after the bundle expired. which is piss poor for prepaid.
 
Forgot to mention its an uncapped account.So if i dont disconnect for the whole month i get free uncapped?
 
oh wait. is there a product that is specifically for a month?
 
Well i paid for 1 month of Just Surf uncapped for june.I assumed id get disconnected at 12,but im still using it.
 
lilggg said:
Forgot to mention its an uncapped account.So if i dont disconnect for the whole month i get free uncapped?
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This is the way I experienced AXXESS a few months ago. Bought the prepaid justsurf uncapped voucher, and didn't disconnect from the last day of the month until about 10am the next morning - and was able to surf. After I disconnected - couldn't
 
Ok thanks,guess ill just keep using it lol.Until power trips of course,which is regularly in this house ;/
 
prepaid monthly uncapped? that's quite innovative packaging.
 
I would play it safe and disconnect to avoid any problems.
Mweb Uncapped best bang for buck atm. I read somewhere on another forum users doing 700GB (you don't have to) but thats pretty good for R539 access only :p, that is roughly R1.30 /GB :D.

O/T They suppose to cut you off immediately @ 12am :/
 
I have paid for july but they havnt sent an invoice,so if i disconnect and they havnt enabled the new account then i got nothing.
 
If you paid for July then you should be fine, i would think it would be a continuation of the service. If you worried about being cut off then send them an email and your ref or something to indicate you paid for your account.

lilggg said:
I have paid for july but they havnt sent an invoice,so if i disconnect and they havnt enabled the new account then i got nothing.
Click to expand...
 
Yuu said:
I would play it safe and disconnect to avoid any problems.
Mweb Uncapped best bang for buck atm. I read somewhere on another forum users doing 700GB (you don't have to) but thats pretty good for R539 access only :p, that is roughly R1.30 /GB :D.

O/T They suppose to cut you off immediately @ 12am :/
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on a pure downloading basis i would suggest that openweb gold is possibly better value. for instance on my vb account I have been getting as high as 400kB/s during the day. which means that if I was looking to minimise R/GB, I would likely get much more out of ow gold.

but as it turns out, I pay extra not to be able to download more than on mweb. but to get speed whenever i choose to download.
 
Vaild points, OP has another choice if he were to choose another provider :), thanks for pointing that out milomak

milomak said:
on a pure downloading basis i would suggest that openweb gold is possibly better value. for instance on my vb account I have been getting as high as 400kB/s during the day. which means that if I was looking to minimise R/GB, I would likely get much more out of ow gold.

but as it turns out, I pay extra not to be able to download more than on mweb. but to get speed whenever i choose to download.
Click to expand...
 
Yeah i did email them and got this reply.

Hello there

as soon as the invoice is created it will be sent to you

Also the account details are different every month,so it wouldn't just continue i don't think.
 
Yuu said:
Vaild points, OP has another choice if he were to choose another provider :), thanks for pointing that out milomak
Click to expand...

I'm stuck with 384 at the moment.Would probably go with openweb if i upgraded.
 
Okay, i was under the impression that if you continue to use the service then your login stays the same :/, odd system that they using.
lilggg said:
Yeah i did email them and got this reply.

Hello there

as soon as the invoice is created it will be sent to you

Also the account details are different every month,so it wouldn't just continue i don't think.
Click to expand...

Do keep us informed of your decision :)
lilggg said:
I'm stuck with 384 at the moment.Would probably go with openweb if i upgraded.
Click to expand...
 
Impressed with axxess support,even at 3am they reply within a few mins.
 
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