When will iBurst drop prices...?

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PeterCH said:
Oh nonsense. My buddy in Tokyo has >100Mb/sec uncapped internet. That makes you with your 4Mb/sec a Mickey Mouse user too. 4 is not much faster than 1. Though he hardly uses his internet.

With 1Mbps speed I can download gigs of stuff very quickly and I don't pay Telkom. Honestly I get between 100-120KB/sec on iBurst from MU, RS, MF, OMG, and other international sites.



I'm not saying DIAL UP is OK but I am saying that I could use Skype and other P2P telephony services perfectly on K56Flex. The voice quality was GSM
like - no better or worse than a VodaCom cell phone. I'm not sure why so many people have such connectivity issues. I guess I'm lucky.


Anyway iBurst knows what it must do to keep customers, offer bigger caps or reduced prices or larger softcap speeds. The 1Mb/s speed now is fast enough for me to get what I want at the right speed but sadly I could download about 2-3 times what I DL now. That is the only issue. A Telkom ADSL line and 3rd party account will be cheaper in the long run - if I want to DL 30GB but for up to 10GB it's cheaper to go with iBurst.

If Neotel arrives in my area, I will jump onto Neotel prime Uncapped. If the first month works, I will drop iBurst unless iBurst becomes better.
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I'm sorry to inform you that you are not the only person using the iBurst connection, please don't assume that just because iBurst meets your needs that it will meet the needs of every customer.

I support the statement that you are a micky-mouse user because you think that its ok for a company to charge R449 for a 3GB cap at 1mb/s... even though you stated that you would like an increase in cap that does not solve the many problems that many customers are having with the service such as high latency.

You must remember that iBurst is ripping you off, even if they increase cap size the problem will still persist as cap should not exist.

A common excuse for capping internet is that the service cannot handle large throughput of data... this is ridiculous because that's what shaping internet is for.

And how can you accuse ADSL users of supporting high bw prices? That's absurd, ADSL users get better service and a constant connection with higher speeds and lower latency, to give an example would be to compare it to the internet in America, you can get free wireless internet but you have to pay a bit if you want ADSL. And not everyone can afford 100mb/s uncapped internet, though I will say we should be able to get it for under R2000/month but right now we need to focus on getting the prices sorted where the most activity is and that's currently getting rid of caps all together.

I'm satisfied with the possibility of having a 1mb/s connection but currently my internet operates at 512kb/s and I'm limited to 3GB, so please once more don't assume that just because you are happy that everyone else should be.

If anyone should be blamed for allowing ISPs to get away with high prices it would be people like you, you are ignorant of what internet should be like.
 
Wow so much ranting... You guys cant expect changes to happen over night. And you cant really complain about bad latencies, wireless internet wasn't designed for low latencies but rather for mobility. And one more thing. When you signed up with iBurst you were happy with the prices... then you discovered that you could get cheaper internet access from a different ISP and then you started to whine. Before signing up for any thing you should do your homework and if you dont you can only blame yourself.

And btw i have a friend in scotland who pays about R400pm for a 8Mb line and a 40 gig cap so no caps aren't that uncommon.
 
Mental-Tree said:
When you signed up with iBurst you were happy with the prices... then you discovered that you could get cheaper internet access from a different ISP and then you started to whine. Before signing up for any thing you should do your homework and if you dont you can only blame yourself.
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Remember some of us did not sign up yesterday but have been with iBurst for years at which time the 'broadband' landscape looked very different to what it does today.
Times change and so do expectations.

What we are saying is:

Unless things improve dramatically those of us who can are moving to a different ISP.
Those of us who do not have an different option available want quality and value for money compared to other offerings in the market.

The 'whining' should be seen as an opportunity for iBurst to improve their offerings and retain existing customers.
 
I would love to drop my 4mb adsl for Iburst as latency does not bother me at all. I need mobility for work and home. I will be more than happy if they can compete with ADSL.
I wonder if Iburst or RPM can answer this, how come wireless cost more as they only send signals as where telkom has fix lines being laid out all the time. How much does it really cost for one tower and to service it?
Only if I may asked, I don't want to be rude but if Iburst is doing their best with the capital they have,* I would more than understand it and maybe support them. *

The thing is I want to know if you are ripping us off, as I have heard no denial so far from the CEO and he should have access to the financial department, I'm sure. Maybe provide us with better products, increase client base that will result in increase profits? Was wondering if you can offer a service where you can steal contracted users? How, simply put, offer to pay the cancelation cost of the client's previous contract and offer a free router. You can make your investment back over time as you work it into the price? So basically you can over a price range for profits, you can give value for buck. This will enable iburst to steal most of S.A in a very short time as word by mouth is the most power full marketing tool.
Iburst is a good company and I am sure they will iron out all the bugs. Rember the new CEO needs to adjust and plan the company before h can just go and say, ok price drop on Monday!
(Not sure around the laws but if it is possible is this a sh*t idea or could it work?)
 
I understand where you guys are coming from but you just have to be patient, Shaun has said that changes are coming and I think we all owe it to him to trust him.

As of today telkoms prices are down so lets wait see if we get any price cuts.
 
Mental-Tree said:
I understand where you guys are coming from but you just have to be patient, Shaun has said that changes are coming and I think we all owe it to him to trust him.

As of today telkoms prices are down so lets wait see if we get any price cuts.
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I do trust Shaun and am watching the iBurst site etc. and yes many hints have been dropped already...

But we have been patient for long enough.
The 'broadband' industry in S.A. is changing on a daily basis.

Enough words now - time to see some action!
 
Mental-Tree said:
I understand where you guys are coming from but you just have to be patient, Shaun has said that changes are coming and I think we all owe it to him to trust him.

As of today telkoms prices are down so lets wait see if we get any price cuts.
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Businesses will rip of customers as long as it is economically and legally viable to do so. If iBurst does not come to the party it is time to vote with your wallets.

Telkom did not 'actually' drop prices. They reorganized their basket of goods a bit but ultimately it is the same as the previous product.
 
You know, its always like this. They start off great, on a mission to achieve something good. The folk who care and understand join their ranks. Then, when the clueless hordes follow, they realise they can start fleecing you and all the gimmicks begin. They get big and stop talking to the customers, or they employ spin doctors and marketing people who's job it is basically to distract you from the real issues at hand by offering so-called free extras, and touting irrelevant things as the great feature (think of how a MacDonalds ad can never mention health or nutrition). But sooner or later, the feeling gets bad and either they ignore you or just get tactful, but at no point will they engage properly and acknowledge the fact that the emperor now has no clothes on.

I'm waiting for 'til Monday, Tuesday at the latest, then I'm outa here. The only reason I haven't left iBurst already is because its a schlep.

PS: Grandmaster, why is that people who sarcastically say, "Ja, blame everything on Apartheid" are always people who never felt it's effects? People who get glib like this think they know what Apartheid was but they are like people who know what a computer is but don't know what a motherboard or an operating system is. You may be a good oke generally, but in this regard, you disgust me. If you want to eat at this table, please save your farts for elsewhere.
 
Morning all.

I will be releasing info as I get the go-ahead from Jannie and Marketing.

Please lets wait till then.

Thanks for understanding.
 
My hopes are up (a bit flaccidly, but they are there) that you guys will show some leadership and do more than the bare minimum to keep me on.
 
Look the thing is this.
A lot of us are looking at other ISP's at the moment.

So the sooner you release this information the better your chances are of possibly retaining customers.
 
aalwees said:
PS: Grandmaster, why is that people who sarcastically say, "Ja, blame everything on Apartheid" are always people who never felt it's effects? People who get glib like this think they know what Apartheid was but they are like people who know what a computer is but don't know what a motherboard or an operating system is. You may be a good oke generally, but in this regard, you disgust me. If you want to eat at this table, please save your farts for elsewhere.
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OT - Apartheid was wrong but blaming all your failures on apartheid is also wrong. Don't assume I did not feel apartheid's effects. I am sick of this apartheid blaming mentality and reluctance of people to take responsibility for their own actions. Hence my signature will remain, you will have to deal with it.
 
Gekco said:
Look the thing is this.
A lot of us are looking at other ISP's at the moment.

So the sooner you release this information the better your chances are of possibly retaining customers.
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+1000...;)

I've been with iBurst 3 years now, if things don't change soon, I'm off to ADSL.

----------------------------------------------------------------------
 
If iBurst does announce something on Monday like a new product it will most probably only apply from September.
 
aalwees said:
PS: Grandmaster, why is that people who sarcastically say, "Ja, blame everything on Apartheid" are always people who never felt it's effects? People who get glib like this think they know what Apartheid was but they are like people who know what a computer is but don't know what a motherboard or an operating system is. You may be a good oke generally, but in this regard, you disgust me. If you want to eat at this table, please save your farts for elsewhere.
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Because Apartheid in comparison to the other atrocities in the world was not so great - it was not World War I which wiped out an entire generation of young men, it wasn't a civil war like the war in Spain, it wasn't the Spanish flu which killed millions, it was not the Chinese Red Terror, it was not Khmer Rouge devastating an entire society and exterminating millions of people, it was not mass killing in the Soviet Union, it was not extermination of millions of civilians in WW2, it was not genocide in Rwanda and.... MOST IMPORTANT OF ALL - it is blamed for everything by people who have no clue. It is an easy scapegoat - like the race and ethnicity card. It was a continuation of the prevailing attitude that better off people had towards less off. This crosses color and ethnic lines too. Eg in 'white' Britain the society is class based as heck, even their 'Sir' title system is an indication of class - aristocracy, the noveau riche, professionals (lawyers, engineers, accountants) and the many millions of unwashed plebs.

It's also great politics to remind the disillusioned voters that what they had before was far worse - and that election promises can't be met, ever. As such it has been hijacked by bull-hitters in the ANC.
 
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Keeper said:
true, you need to pay R200 or something for the ADSL line, but my point is made: Iburst is a mickey mouse internet company - allthough you think it might be enough for you, in all fairness, YOU are a mickey-mouse user.

i'm not trying to be mean, but thats the truth if you think dialup is still OK.

don't hope for cheaper prices guys, there are plenty of other options.
check http://www.hellkom.co.za/isp-prices/
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Oh yeah? And what about people like me who, for no apparent reason, simply can't get an ADSL line working in my house? Telkom technicians spent an entire day fiddling around my house and the local exchange, and finally left around 4pm saying more or less, "dunnolol". I don't HAVE the option of ADSL, and I'm sure I'm not the only one. Stop waving the ADSL flag like it's the big thing we're all too stupid to notice. Some of us have legitimate reasons to be on wireless, and by complaining here, we might be able to contribute towards wireless ISPs providing a better service in future.

Incidentally, I play games online (including internationally, over Xbox LIVE) on an iBurst line with perfectly playable latencies. And when it comes to downloading patches and updates, I'm always the one who gets it ahead of my friends on 384k ADSL.

On top of that, the overwhelming majority of home users consuming in excess of 10gb a month can only be using that bandwidth on torrents and other pirated stuff. Frankly, I don't give a **** that you're paying out of your arses for that.
 
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