where is Proasm???

<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"><i>Originally posted by Dean_Henstock</i>
<br />I think this happens with all new technologies, wow and then whooops, give it time and it will become like our cell phone network, in the begining is was bad and then it grew, I feel sorry for myself a 512K user and all the users but thats what you expect from any new technologies, you will just have to wait, and ProAsm best of luck !

Keep Surfing
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This is such a load of bull. But to be expected from a retailer I suppose ...
Expecting "new" technologies to fail out the gate as a matter of course is complete BS. This technology is new in ZA, not worldwide.

If I were a paying subscriber I would be breathing fire at this stage.

That said I hope ST gets the issues ironed out ...


[}:)] &lt;- Very glad he waited to see how things went before jumping into the deep end.

PS: This whole debacle is going to dent MW's credibility big time. I suggest ST temporarily drop the monthly charges until the problem is sorted. That should help to retain current customer good will. If they dont do this they can expect their current "customers" to provide very negative word-of-mouth advertising. Edit: See Rodent's post above for a good example of what I'm talking about [:0]

Like I said before I have 5+ people (family & friends) waiting for my green light to subscribe.
 
If they don't do something about the charging or offering say 3 months of free service whilst us poor fsckers have been the guinae pigs of their "tower optimisation" and "helpdesk training" and "learning how to lie" and "false advertising" and "deniable service level agreements" then I seriously feel there's a case to be made at ICASA, or whoever.


<center><h5><font color="red">Oo. MyWireless <s>Hacks</s> Tweaks & Tech Info.oO </font id="red"></h5><h6>Have you checked the fawking FAQ?</h6></center>
 
Harth. Don't do it. You know me. Pretty well. I'm technically minded, and not all that much of a whiner without reason. I've been patient. I've been giving... Just take it from me. DON'T subscribe to the service. At least not until 9-12 months have passed in Cape Town, and you've seen all the other poor suckers suffer...

**** man. We're in Gauteng, and the thing sucks. I can guarantee you, it will suck even better in Cape Town.


<center><h5><font color="red">Oo. MyWireless <s>Hacks</s> Tweaks & Tech Info.oO </font id="red"></h5><h6>Have you checked the fawking FAQ?</h6></center>
 
<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"><i>Originally posted by TheRoDent</i>
<br />I have also stopped endorsing MyWireless. Now, when people ask me : "So how's that wireless thingy of yours going?", I respond with a "It sucks fscking donkey balls, don't ever consider it, rather make yourself a Telkom bitch".

Because that is the god honest truth. I'm glad I only signed up for the 128k package. I don't mind that much about the R650 a month, I just claim it as an expense. But I have to quite honestly say, that at the end of the day, even with Telkom ADSL's shortcomings it is a way fscking superior service than this MyDraadTrek sh1te that we're putting up with.

This is coming from a guy that enthusiastically got the service, had enough passion to reverse engineer a driver to get it going under Linux, built a cantenna, started an entire techincal help section and FAQ on the service , and has trolled these forums for months.

I'm gatvol of this service. I've been patient with it since the LAUNCH date. I've supported it since then, since it's an alternative. If I could cancel it today, I would.

Thank fsck I didn't sign up for a 512k package from day one, otherwise I would have been really screwed right now...

SENTECH. PROASM. WAKE THE FSCK UP. You only have like 1200 users or so at the moment. And your service is sucking 4ss. You are doomed.




<center><h5><font color="red">Oo. MyWireless <s>Hacks</s> Tweaks & Tech Info.oO </font id="red"></h5><h6>Have you checked the fawking FAQ?</h6></center>
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If I were in the ST management and read this I think I would burst out in tears [B)]

Telkom must be LOL, which makes broadband-panda sad [V]
 
You guys know that American ISP's will give you a month credit even if you were unable to connect for longer than 8 hours? I was so optimistic about the MW Service, I couldn't wait to get it. And I waited and I waited...

If only the Lotto was as easy to predict whether I will have a signal when I get home, I would win and get 5 DSL's. This is the typical bullocks that gives the IT Industry a bad name. Promise x and deliver Y, and then deny any responsibility. Lie, cheat and shaft.

I think it's time that the Sentech management own up...screw this stuff about taking connectivity to the rural areas when they can't even supply the urban areas. Rodent, you being a supporter of the Open Source Movement, don't you think this smells of a typical M$ scheme. Hey, Telkom sucks but at least they deliver, albeit a few weeks after they promised to.

You know what, to hell with this. Service sucks in SA because we never complain about bad service. And then we get the world cup! I am worried about that. Maybe we should send a link to this forum to one of the newspapers like Business Day? Where is Sentech's Management?
 
<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"><i>Originally posted by TheRoDent</i>
<br />Harth. Don't do it. You know me. Pretty well. I'm technically minded, and not all that much of a whiner without reason. I've been patient. I've been giving... Just take it from me. DON'T subscribe to the service. At least not until 9-12 months have passed in Cape Town, and you've seen all the other poor suckers suffer...

**** man. We're in Gauteng, and the thing sucks. I can guarantee you, it will suck even better in Cape Town.


<center><h5><font color="red">Oo. MyWireless <s>Hacks</s> Tweaks & Tech Info.oO </font id="red"></h5><h6>Have you checked the fawking FAQ?</h6></center>
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Eish. As anyone else who knows Rodent will confirm, hearing things like this from him is pretty jaw dropping. He knows his sh*t, trust me.

Damn Sentech you guys have FSCKED UP big time. You had better be prepared to pull out all the stops to rescue this situation:

Off the top of my head:
-Press release
-Refund charges as appropriate
-...

Most of your potential customers are going to be relatively technically literate, heavy-duty home and business users for whom
<u>word of mouth advertising is critical, be it negative or positive</u>.
 
I don't have MW, but I think it sucks that you guys have to pay the same amount every month irrelevant of what quality of service you're getting. If there are problems subscribers should be adequately compensated as in perhaps a discount, or more speed for a few weeks etc.

It's unfair paying a flat rate for a varying and unstable service.

<font color="navy"><font size="1"><b>Where others have progress, we have Telkom.</b>
Hellkom website - http://telkomsucks.0catch.com</font id="size1"></font id="navy">
 
This is the exact reason why I am SUPER cautious of signing contracts. At least with Telscum (ISDN or ADSL) I can cancel my service and say cheers when I feel like it.

Our company, and a couple around us that we know, were seriously considering getting MW to add some bandwidth on top of our Diginet lines, but for now I will definetely NOT recommend MW.

This is truely sad. We desperately need competition for Telscum, but for now it seems there aren't any. [:(]

Ajax
 
<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote">--------------------------------------------------------------------------------
Originally posted by Dean_Henstock

I feel sorry for myself a 512K user and all the users but thats what you expect from any new technologies, you will just have to wait, and ProAsm best of luck !

--------------------------------------------------------------------------------

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Nice confidence you show in the product you sell Dean!
 
why not make Sentech upper management cry, and fone them, and send them URL's to this forum, and specific threads of interest.. and then do follow up phone calls and emails for their reaction..? (and post info on each step achieved, here, to inspire others to do the same..)

(yes, Im stirring the pot a little. Tired of Satan's little helpers at the 'call centre' trying to make me as a customer believe that I'm unreasonable. I'm anything but unreasonable - except when a company attempts to treat me like a moron..)
 
Just sent the link of this forum to ITWEB. Hope they do an article. Maybe then the Directors will catch a wakeup.
 
<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"><i>Originally posted by MaD</i>
<br />I don't have MW, but I think it sucks that you guys have to pay the same amount every month irrelevant of what quality of service you're getting. If there are problems subscribers should be adequately compensated as in perhaps a discount, or more speed for a few weeks etc.
It's unfair paying a flat rate for a varying and unstable service.
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If Steven White ran Sentech
"This handfull of users that are complaining about the service, are not using it for what it was designed, for such requirements, they should be using VSAT at R3000 p/m, in regards to compensation, people need to understand, that this is a CONTENDED service burstable to 512K between between 19 to 30 February 2004. All MyWireless users should be awaere of this as they signed over their lives in our 15page contract, SO HAVE A CRY!!!"

So, on a more serious note, I have also eagerly been awaiting Sentech since September last year, after waiting a month to hear good reports, started missioning to get coverage in my area, thankfully I only found a solution by the time the MW users K#K started, and now I'm sitting with an application in hand waiting for things to be resolved and stable again (hopefully).
Since I'm a hopefull pessimist, I hope your issues get resolved soon, for us end users, and Sentech, because I'm sure there are many users in my boat right now.
<u>BUT</u>
with nowires discount at that crummy expo, I'm sure theres going to be another 200 users online by the end of next week, but don't worry, my instincts tell me they won't place much strain on the network, since they won't pull more than 40Kb each[:p]
 
I have managed to get all my customer' queries resoloved timeously.

I you buy from Sentech directly, you have to deal with Sentech directly. This is not sales pitch to buy froma reseller instead of from Sentech directly, most of you here are early adopters and would only have been able to get it from Sentech directly.

The truth is that the resellers add a lot of value to the service and are able to reach interaction levels with Sentech.

Let's face it .... Sentech is not set up for customer service, nor is this part of their corporate culture at present. Thye just don't know how ....... they will bend eventualy ...... everything does ....even rock, if you apply enough heat.

This forum has been a great source of information for me.

It is sad to see it turn into a bitching session.

As a agent I am realy hoping for more happy stories, but for now I can do is hope that things will improve for everyone using the MW service.

[V]

MyDraadloos -Base 36 Bedfordview Signal=9%patch Freq=2518 Gain99db

Pass the Pringles please !
 
<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"><i>Originally posted by MyDraadloos</i>
<br />I have managed to get all my customer' queries resoloved timeously.

I you buy from Sentech directly, you have to deal with Sentech directly. This is not sales pitch to buy froma reseller instead of from Sentech directly, most of you here are early adopters and would only have been able to get it from Sentech directly.

The truth is that the resellers add a lot of value to the service and are able to reach interaction levels with Sentech.

Let's face it .... Sentech is not set up for customer service, nor is this part of their corporate culture at present. Thye just don't know how ....... they will bend eventualy ...... everything does ....even rock, if you apply enough heat.

This forum has been a great source of information for me.

It is sad to see it turn into a bitching session.

As a agent I am realy hoping for more happy stories, but for now I can do is hope that things will improve for everyone using the MW service.

[V]

MyDraadloos -Base 36 Bedfordview Signal=9%patch Freq=2518 Gain99db

Pass the Pringles please !
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Which reseller do you represent?
 
This isn't just a bitching session. It's what we're experiencing out there at this point, and have been since March. Any user that considers getting the service should SERIOUSLY consider hobbling along on whatever copper they have until Sentech get's their service SORTED out to be a "SERVICE" instead of a "DISSERVICE".


<center><h5><font color="red">Oo. MyWireless <s>Hacks</s> Tweaks & Tech Info.oO </font id="red"></h5><h6>Have you checked the fawking FAQ?</h6></center>
 
WOW! This topic has really picked up [:D]

ProAsm, you must be a popular person hey! By the way... if I send you a pic of a tower, can you tell me if those are Sentech MyWireless "signal pusher thingys" [?][?][?]

Ive had a look at your site, but I am still unsure. I mean the tower is in a Telkom backyard, so I doubt they are!

Thanks in advance

"I think there is a world market for maybe five computers."
- Thomas Watson, chairman of IBM, 1943
 
The easiest way to ID the tower is to look at the antennas - broader than cellular tower antennas and fitted in a grouping of 2...

The one is for RX only and the other is for TX/RX combo AFAIK.

the easiest ones to have a look at - to see what I'm talking about - is the one on Hyde Park (66) or the Randburg Metro (82) one - above where "Gates ?" used to be yonks ago

R

************************************************************
The views expressed on this site are my own and NOT those of my employer.
 
This wouldn't have turned into a bitching session if Sentech had a proper Helpdesk, users would not be so frustrated. All that is manifesting here is of Sentech's inability to make their customers feel valued and that they communicate with their customers.

Wow, I am getting to that point too. On the bright side, working for Sentech must be hell right now.
 
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