Which ISP do I choose for my needs?

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Kerry Howard

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Hi All.
This is my first post so please excuse me if I am posting this under the incorrect heading.

I am currently with Telkom and am not having any joy at all with stability. I am constantly losing connection. Ive taken my router in to Telkom and there is no fault on that. There is nothing wrong with my laptop as I dont experience this at work or at a friends. Telkom faults say they see the fault when they test it. The technician comes out and says there is no fault.

So my question is Who do I go with?
I do not want to use my telkom line at all I.e. go with another isp but utilise telkom line.
I want to be able to make phone calls and be able to watch something like Unotelly or Netflix.
What speed line do I need?
Do I need uncapped?

Thanks
 
Kerry Howard said:
Hi All.
This is my first post so please excuse me if I am posting this under the incorrect heading.

I am currently with Telkom and am not having any joy at all with stability. I am constantly losing connection. Ive taken my router in to Telkom and there is no fault on that. There is nothing wrong with my laptop as I dont experience this at work or at a friends. Telkom faults say they see the fault when they test it. The technician comes out and says there is no fault.

So my question is Who do I go with?
I do not want to use my telkom line at all I.e. go with another isp but utilise telkom line.
I want to be able to make phone calls and be able to watch something like Unotelly or Netflix.
What speed line do I need?
Do I need uncapped?

Thanks
Click to expand...

Ok seems like your line is messy, sign up for a 1GB test account from the ISP in my sig, and use their support team to help you diagnose your issue. You're going to have to fix your line.

If however you want to completely ditch Telkom, try Bitco Wireless.
 
First we need to rule out a line problem.

Please post your line stats.

Then grab a few free accounts from different ISPs and see if you have the same issues.
 
The problem seems to be on the hardware side, possibly one of the following:
- Your line (anywhere from Telkom exchange/DSLAM/MSAN/IMAX to your house)
- Your modem
- Your cabling from line to the modem
- Your POTS filter

Switching ISPs won't help with this issue. I however would recommend that you ditch Telkom as your ISP, and get your data package elsewhere. I'd recommend Afrihost or WebAfrica. I've heard good things about Axxess and Crystal Web too, but haven't tried them out. Stay away from Cybersmart, MWEB, OpenWeb, and Telkom (in that order of severity, Cybersmart being the worst).

Check out the following blog post I wrote to help you diagnose your issue: How to diagnose ADSL line, speed & stability problems
 
Modem is fine took that in to Telkom and they tested it.
I have put new cabling in from line to modem.
I put a new filter on.
so the only other option is the line.....
thanks for the advice at least I know ive tried and checked my side of things.
 
Is this what you mean?
Mode ADSL_2plus
Type ATM
SNR Margin 134 down 199 up
Attenuation 415 down 256 up
Output power 18 down 1 up
Attainable rate 9048 down 1248 up
Rate 2048 down 509 up
Delay 0.25 down 0.24 up
 
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Our (Crystal Web) support guys will help you with checking your line and so on irrespective of whether you are a customer or not as a best effort contribution to the overall ADSL ecosystem. Drop onto support live chat - www.crystalweb.co.za and you can do some troubleshooting.
 
I agree. It sounds like your ADSL connection has a problem, so switching ISPs won't make a diffs. If the router/modem itself is fine, as you say, then the problem lies upstream of that - the line, or its connection into the exchange.

Before you rush out to change ISP, get that fixed by Telkom as it's theirs.

As an aside, I have three ISPs, including Telkom. Their performance is pretty much identical.
 
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