Which those digits dialed!!!!!

[KrazyKid]

Just before Xmas my step childern were due to catch a bus (Greyhound) to visit theor Dad for Xmas. Unfortunately due to a booking mix up they missed the bus.

In an attempt to solve the problem and re-booking them, I phoned the Greyhound Call Center number: 0839159000.

Here is the surprise; on my cell billing;

2006-12-18 17:30:42 00:01:20 27839159000 D83 5.00
2006-12-18 17:33:50 00:08:33 27839159000 D83 22.50
2006-12-18 17:42:57 00:14:17 27839159000 D83 37.50
2006-12-18 17:57:25 00:10:52 27839159000 D83 27.50
2006-12-18 18:19:00 00:04:25 27839159000 D83 12.50
2006-12-18 18:33:17 00:12:53 27839159000 D83 32.50
2006-12-19 15:53:47 00:00:52 27839159000 D83 2.50
2006-12-19 16:01:19 00:00:20 27839159000 D83 2.50

Total: R142.50 for apporx 54 minutes!!!!

Aren't company's using premium rate services and dycon numbers supposed to inform the customer of the rates that they will be paying when calling?

Please be ware that some "normal" looking cell numbers can cost-a-plenty.

 

[bekdik]

I wonder if there's any way of identifying premium numbers, like the 3 digits following the 083 - 915 in this case?

 

[dabouncer]

I would personally lodge a complaint to your service provider, MTN and Greyhound. See how far you can take it!

 

[Datura]

These numbers are supposed to inform the caller of the tariffs before the call actually begins charging. Please follow up if you do persue this matter. I would if I were you!

 

[Voldemort]

I would personally lodge a complaint to your service provider, MTN and Greyhound. See how far you can take it!

Dont log the matter with Mtn, the onus is on Greyhound to inform client thats they have a premium rated number.

The cell number range 900 upwards is generally associated with a premium rated number ie 083 913 9500 for stars etc. i dont as a rule make use of those numbers cause im gonna be paying a packet to dial one of those numbers, i think i have seen prepaid numbers with a 900 number range too- data dude any ideas here

 

[Captain Beer]

I know a few people with numbers over 900

083 989
083 927

etc.......

 

[KrazyKid]

Premium Rate numbers 083 900

If there is pre Paid numbers with 083900xxxx I want one. Do I get a kickback from the tariff per minute.

Maybe I can be a buck or two from my friend, better still give that number for your debtors!!!!! hehehehe

<KK>

 

[m0zy]

better still give that number for your debtors!!!!! hehehehe

<KK>

 

[Voldemort]

If there is pre Paid numbers with 083900xxxx I want one. Do I get a kickback from the tariff per minute.

Maybe I can be a buck or two from my friend, better still give that number for your debtors!!!!! hehehehe

<KK>

lol

 

[USZA]

Most of the big business use premium-rated numbers and yes, they should inform you beforehand of the call rates.

 

[Voldemort]

you know, that issue gets my goat- numbers like the subscription numbers get charged on premium rates and we get a thorough blasted for merely providing the network service

 

[YelloFever]

you know, that issue gets my goat- numbers like the subscription numbers get charged on premium rates and we get a thorough blasted for merely providing the network service

Hey you never told me you had a goat

What's it's name?

MTNDD