Which Ticketing System

[skeptic_SA]

We are considering ticketing systems to help with online order info flow / queries / returns / refunds / email correspondence etc. Something that has plug-ins to our social media platforms messaging (Insta / Twitter / YouTube / Facebook) and needs to operate via our Prestashop platform.

We are considering Zendesk. But its pricey at $90 a month per user. We'll probably need 8 - 12 users to access.

What options can you recommend? Anything local?

 

[Johnatan56]

Freshdesk? https://freshdesk.com/pricing

 

[quovadis]

Jira, Servicenow. Although not a ticketing system per se but Slack is worth a look.

 

[skeptic_SA]

Freshdesk? https://freshdesk.com/pricing

Ended up going with Freshdesk. Feedback from some local users was positive. Pricing was better than Zendesk. Very similar features and plug ins from the channels we needed.