Who installs ONT?

chefdude98 said:
So does that ONT belong to you then or will you have to pass it onto the person you sell your place to?
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The ONT you just leave it there. If the next person want fibre they will likely swap the ONT or maybe just activate a line for the new tenant on the same ONT. You are not allowed to take it with you. The thing is 100% useless and can not be used a new property anyways so yeah just leave it.

The router you can take and return to ISP if it's a loan unit or keep it if they gave it to you after a duration.
 
chefdude98 said:
Oh I see. What happens if it breaks or lighting strikes it while in your "contractual period"?

Is the infrastructure provider always there to assist cos of the rental included in ISP subscription?
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If it gets damaged by lightning you can probably just swap the plug out and if it's still faulty then the fibre provider will likely replace it but you would need to log a fault with you ISP.
 
cavedog said:
If it gets damaged by lightning you can probably just swap the plug out and if it's still faulty then the fibre provider will likely replace it but you would need to log a fault with you ISP.
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Vumatel, openserve, sadv etc etc etc are quite clever....


Lets use Vumatel as an example.
Vumatel charges R1725 installation fee. Then a fibre techie (team, maybe) will come to your home. They will lay the cable from the street to your home. Then connect it to the street box and then cconnect it to the ont/cpe inside your home. It is that effort that you have paid for and not the "box" in your home.

So if they need to fix anything afterwards they will charge that R1725 call out fee.
Good example is a thread here somewhere. The OP mentioned all they wanted was to have the cpe/ont move to the next room and they were quoted the same as an installation fee R1725.
 
Venomous said:
Vumatel, openserve, sadv etc etc etc are quite clever....


Lets use Vumatel as an example.
Vumatel charges R1725 installation fee. Then a fibre techie (team, maybe) will come to your home. They will lay the cable from the street to your home. Then connect it to the street box and then cconnect it to the ont/cpe inside your home. It is that effort that you have paid for and not the "box" in your home.

So if they need to fix anything afterwards they will charge that R1725 call out fee.
Good example is a thread here somewhere. The OP mentioned all they wanted was to have the cpe/ont move to the next room and they were quoted the same as an installation fee R1725.
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Yeah saw that thread but a faulty ONT should be the cable providers issue be it lightning or Eskom power dip unless there is visible damage then they should cover it.
 
cavedog said:
The ONT you just leave it there. If the next person want fibre they will likely swap the ONT or maybe just activate a line for the new tenant on the same ONT. You are not allowed to take it with you. The thing is 100% useless and can not be used a new property anyways so yeah just leave it.

The router you can take and return to ISP if it's a loan unit or keep it if they gave it to you after a duration.
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Let me see if I understand this correctly?

If you are an owner the ONT is locked to you.

The tenant either requests a new ONT or the owner applies for the internet on his/her name & allows tenant to use Internet.

Why cant the owner/landlord leave the old ONT behind & new tenant applies for internet with same serial number?

So an ONT can only be used once & is locked to 1 person?
 
chefdude98 said:
Let me see if I understand this correctly?

If you are an owner the ONT is locked to you.

The tenant either requests a new ONT or the owner applies for the internet on his/her name & allows tenant to use Internet.

Why cant the owner/landlord leave the old ONT behind & new tenant applies for internet with same serial number?

So an ONT can only be used once & is locked to 1 person?
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ONT belongs to the cable provider not you. You have to leave it there. ONT can be used multiple times but Openserve with their policies would probably send someone that will swap it. If with Openserve a line(B number) is cancelled then the new tenant will probably have a new ONT installed even if the old one is there. Other cable providers it's a different story but Openserve is well Openserve
 
Venomous said:
Vumatel, openserve, sadv etc etc etc are quite clever....


Lets use Vumatel as an example.
Vumatel charges R1725 installation fee. Then a fibre techie (team, maybe) will come to your home. They will lay the cable from the street to your home. Then connect it to the street box and then cconnect it to the ont/cpe inside your home. It is that effort that you have paid for and not the "box" in your home.

So if they need to fix anything afterwards they will charge that R1725 call out fee.
Good example is a thread here somewhere. The OP mentioned all they wanted was to have the cpe/ont move to the next room and they were quoted the same as an installation fee R1725.
Click to expand...
No man, I understand the 1725 initial installation fee but why the **** are they taking a portion of the fee from the ISPs..Please don't say maintenance cos that is too vague.

Future call out fees shouldn't = 1725 thats unethical.
 
cavedog said:
ONT belongs to the cable provider not you. You have to leave it there. ONT can be used multiple times but Openserve with their policies would probably send someone that will swap it. If with Openserve a line(B number) is cancelled then the new tenant will probably have a new ONT installed even if the old one is there. Other cable providers it's a different story but Openserve is well Openserve
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Thanks for that.
 
chefdude98 said:
No man, I understand the 1725 initial installation fee but why the **** are they taking a portion of the fee from the ISPs..Please don't say maintenance cos that is too vague.

Future call out fees shouldn't = 1725 thats unethical.
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They are not taking a portion from the ISP.

The end user pays the installation fees and the activation fees (normally around a grand).
Some ISP claim to absorb these fees however they want you to stay with them for X months or even a year. In the end you really do end up paying the fees in anyway.
 
chefdude98 said:
Let me see if I understand this correctly?

If you are an owner the ONT is locked to you.

The tenant either requests a new ONT or the owner applies for the internet on his/her name & allows tenant to use Internet.

Why cant the owner/landlord leave the old ONT behind & new tenant applies for internet with same serial number?

So an ONT can only be used once & is locked to 1 person?
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No. The ONT belongs to the FNO and is tied to a geographical location.
 
In keeping with the OP, one of SADV's contactor's came over to my residence and installed an ONT earlier today. I placed an order some time back with Cool Ideas and have sent them pics of the ONT as proof that it was installed. I'm just waiting for the service light to be lit (it's currently off). I will be using my own router. Is there anything else that I'd need to do?
 
ripclaw said:
In keeping with the OP, one of SADV's contactor's came over to my residence and installed an ONT earlier today. I placed an order some time back with Cool Ideas and have sent them pics of the ONT as proof that it was installed. I'm just waiting for the service light to be lit (it's currently off). I will be using my own router. Is there anything else that I'd need to do?
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Once the light comes on on the ONT you will have to ensure that there is an ethernet cable plugged into the ONT, which is plugged into your router's WAN port, and that your router is setup with the correct username and password.

You should then be good to go.
 
Apogee said:
Once the light comes on on the ONT you will have to ensure that there is an ethernet cable plugged into the ONT, which is plugged into your router's WAN port, and that your router is setup with the correct username and password.

You should then be good to go.
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Will my ISP (in this case, Cool Ideas) supply me with the username and password?
 
Venomous said:
o if they need to fix anything afterwards they will charge that R1725 call out fee.
Good example is a thread here somewhere. The OP mentioned all they wanted was to have the cpe/ont move to the next room and they were quoted the same as an installation fee R1725.
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Not true, you will not be charged for repair except if you damaged the line.

If you want to move the ONT it is seen as a new installation and thus you will pay for it.

It is much simpler to just get a LAN cable [can use up to 100M] and connect it to the ONT and put the router in the other room.
 
Apogee said:
Once the light comes on on the ONT you will have to ensure that there is an ethernet cable plugged into the ONT, which is plugged into your router's WAN port, and that your router is setup with the correct username and password.

You should then be good to go.
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Apogee said:
They should, yes.
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Thanks, @Apogee. SADV configured my ONT this past Thursday, and when I got home from work, I ran an ethernet cable between my router's WAN port and the ETH1 port of the ONT. I also updated my connection details that Cool Ideas provided and I was up and running.
 
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