Why does Telkom have to be this useless?

Rickster

Rickster

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So on the 13th of this month my line went completely dead for no reason, and I logged a fault for no service that same day, it's been 2 weeks and not a single word from them. I've phoned the call center 6 times asking them to escalate the fault and they did that, they also said they are short staffed (duh, you just fired a whole bunch of your staff)

I spoke to a supervisor and he told me on Friday the ETA for the fix would be on the 29th of August, this is freaking unacceptable, why does it take 3 weeks to do a 30 min job? Also what the actual fsck is the point of escalating a fault if it isn't treated with high priority. I don't want it to be out for 2 months like it was a few years ago, I need it fixed this week no exceptions.

What more can I do?
 
3000 staff have been retrenched !
Subscribers are a hiding to nothing .
The markets like Sipho .
 
])ragon_\/oid;15952626 said:
If you want top priority you need to get a business line.
Click to expand...

Then what is the point of escalating? That's what I want to know.
 
Rickster said:
So on the 13th of this month my line went completely dead for no reason, and I logged a fault for no service that same day, it's been 2 weeks and not a single word from them. I've phoned the call center 6 times asking them to escalate the fault and they did that, they also said they are short staffed (duh, you just fired a whole bunch of your staff)

I spoke to a supervisor and he told me on Friday the ETA for the fix would be on the 29th of August, this is freaking unacceptable, why does it take 3 weeks to do a 30 min job? Also what the actual fsck is the point of escalating a fault if it isn't treated with high priority. I don't want it to be out for 2 months like it was a few years ago, I need it fixed this week no exceptions.

What more can I do?
Click to expand...

stop voting anc?
 
2400 staff, of which 1000 were field technicians were retrenched.
What do you expect, a 24 hour turnaround?
Top management are only looking at the bottom line profit, so you just suffer.

And remember that the best go first, as they have foresight to see what's coming and then what are you left with?
 
Last edited:
Incog Nito said:
2400 staff, of which 1000 were field technicians were retrenched.
What do you expect, a 24 hour turnaround?
Top management are only looking at the bottom line profit, so you just suffer.

And remember that the best go first, as they have foresight to see what's coming and then what are you left with?
Click to expand...

2393 in round 1
689 in round 2 - leaving this week..
 
Rickster said:
So on the 13th of this month my line went completely dead for no reason, and I logged a fault for no service that same day, it's been 2 weeks and not a single word from them. I've phoned the call center 6 times asking them to escalate the fault and they did that, they also said they are short staffed (duh, you just fired a whole bunch of your staff)

I spoke to a supervisor and he told me on Friday the ETA for the fix would be on the 29th of August, this is freaking unacceptable, why does it take 3 weeks to do a 30 min job? Also what the actual fsck is the point of escalating a fault if it isn't treated with high priority. I don't want it to be out for 2 months like it was a few years ago, I need it fixed this week no exceptions.

What more can I do?
Click to expand...

Do you have a fault reference number?
 
I think he's asking for it - maybe PM him.

Try Twitter route as well
 
Me too :) I phoned the call center this morning to get them to lower my sync speed and the guy flat out refused

Went to Twitter and done in 30 min
 
something to do with their heritage? was a time when anyone that was White could get a job at the Post Office
 
Dolby said:
Me too :) I phoned the call center this morning to get them to lower my sync speed and the guy flat out refused

Went to Twitter and done in 30 min
Click to expand...

Off topic - but related. Is there a list anywhere here on MyBB with South African companies Twitter and FB accounts? Had an issue a while back with 8Ta (Telkom Mobile) and could NOT find a Twitter account for them.
 
skeptic_SA said:
Off topic - but related. Is there a list anywhere here on MyBB with South African companies Twitter and FB accounts? Had an issue a while back with 8Ta (Telkom Mobile) and could NOT find a Twitter account for them.
Click to expand...

They will fall under Telkom as well/ @TelkomZA on Twitter. There is no database for this stuff, but there is a Search function built into Twitter, and Facebook as well, that makes it possible to find them on social networks.
 
So after waiting nearly a month, telkom pitches up this morning and I was so happy. Until he told me no one is home 2 blocks down so he doesn't have access to the pole.


You have to be fscking shi**ing me.


NoT telkoms fault, but who doesn't have a domestic worker in a above middle class area?


Fsck people.
 
Rickster said:
So after waiting nearly a month, telkom pitches up this morning and I was so happy. Until he told me no one is home 2 blocks down so he doesn't have access to the pole.


You have to be fscking shi**ing me.


NoT telkoms fault, but who doesn't have a domestic worker in a above middle class area?


Fsck people.
Click to expand...

Most households with no domestic have far less burglaries :) - retired people CAN help themselves.
Also some households only get a domestic for 2 days a week. May be your unlucky day but still bad that Telkom have poles inside stands. So time ago Telkom picthed at my place also to get to the pole. The pole is in fact outside my stand next to a busy road. They sometime don't even look for the pole.
 
Still not fixed, if they don't get it sorted out tomorrow I'm going to call the call center and I will make that agent cry or even quit his job. I just cannot wait any longer.

:mad:
 
Rickster said:
So after waiting nearly a month, telkom pitches up this morning and I was so happy. Until he told me no one is home 2 blocks down so he doesn't have access to the pole.

NoT telkoms fault, but who doesn't have a domestic worker in a above middle class area?
Click to expand...

I kind of think that is Telkom's fault. How do they get anything done if they can be so easily thwarted by any person not being home during office hours with a Telkom pole in their yard that sits between you and your DSLAM? How will one ever get a FTTH rollout going if you're having to run the initial fibre between houses on the existing poles and depend on everyone being home for Telkom? "Well, the person in no 5 isn't home, guess we pack up and forget about it today guys"

Anyway I've only had my ADSL out for a bit over a week and called them 8 times, and done the TelkomZA Twitter thing twice. I'm still finding their fault hold music quite chipper.

A technician rocked up to look at the DSLAM today and said something like "can you get more people in the neighbourhood to log faults, because I can see the errors but it looks like it's syncing fine and isn't showing up as a problem on the system". Like he was struggling internally to escalate the problem within Telkom because it wasn't registering as serious, I just don't know what hope mortals have fighting the Telkom system.

I find it hard to *** on Telkom front-line staff. Everyone I speak to seems to be as much a victim of their ****ty systems and half-baked processes as I am.

1. The call center people have to check in three or four different systems to answer any query, and I've frequently had them go "I'm sorry, my computer is acting slow, I need to put you on hold so I can check on a colleague's computer"
2. The Telkom store people have the same fight with the system, checking multiple slow coverage computers. The Longbeach branch hadn't been sent the correct book with pricing codes and so took ages trying to ring anything up.
3. The technicians end up sitting at the back of their vans waiting for other people in Telkom to get back to them, or get things escalated.

If however, you could get the entire senior and middle management team of Telkom, load 'em on a fleet of buses, and then drive those buses off a cliff into the sea I wouldn't shed a tear.
 
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