AirWolf
Honorary Master
Best I can suggest is setting up the debit order on a credit card then transfer the money from your normal banking account to the credit card. That way the debit order will not bounce.
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Why is vodacom ignoring me?
- Thread starter simonk
- Start date
The front of the contract asks what date you would like the debit order, and gives you a few options to tick. It is the duty of the shop you took the contract at to ensure this is the date that the debit order is loaded on the system when you are activated - standard practice when they check activations the next morning, they should also check the package is accurate, all your value added services that you requested are loaded, (itemised billing, insurance, etc.)
When actually vetting a contract, they are asked for the required date of the debit order, unless it is a second line on the same account. Even so, they should have checked this after the activation appeared on the system. I would go back to the store and speak to the manager, contract in hand, and demand the bank fees (as well as the penalty R35 Vodacom charges for a bounced debit order) back from them, as it was their inefficiency that resulted in these charges.
When actually vetting a contract, they are asked for the required date of the debit order, unless it is a second line on the same account. Even so, they should have checked this after the activation appeared on the system. I would go back to the store and speak to the manager, contract in hand, and demand the bank fees (as well as the penalty R35 Vodacom charges for a bounced debit order) back from them, as it was their inefficiency that resulted in these charges.
Csnoopy
Expert Member
@Simonk. Have you actually heard anything from Vodacom? As ic has said never make the First of the month the due date for your debit order. Have the date changed to a later date and all should be happy. I don't believe that all of South Africa has bad service.
Come on Vodacom you owe Simonk feedback.
Come on Vodacom you owe Simonk feedback.
acidrain
Executive Member
My, my aren't you very optimistic...
Csnoopy
Expert Member
They did inform me about halfway through last month that they rectified the error as to the debit order date. But beyond that, nothing. I suspect though, that this is because last month's account went unpaid. At the time, I didn't feel I should pay until they had credited my account with the bank charges, I've since realised that if I don't pay them, nothing is ever going to happen. The moment the 16th of July(final date for payment, I think) passed, they cut off my service and started ignoring me. It bothers me, because I didn't cause this problem, and don't feel I should be held responsible for it. I am waiting for the full amount to come off my account now, and then will once again attempt to sort this out.@Simonk. Have you actually heard anything from Vodacom? As ic has said never make the First of the month the due date for your debit order. Have the date changed to a later date and all should be happy. I don't believe that all of South Africa has bad service.
Come on Vodacom you owe Simonk feedback.
All of South Africa may not have bad service, but I think unfortunately most of it does.
As somebody said earlier, The issue here is not so much the R100 as the bad service, and the fact that it seems to be the accepted norm for most service providers.
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Vodacom Unfair towards its customers?
I was looking for the post in where there was a dispute about the date a debit order from Vodacom goes down on your account and wether it was right that Vodacom chose when to do the debit order although you specified which date you wanted it to go off from your account.
What triggered this is something that happened to my Uncle recently. Vodacom put a hardlock on his account.
Why? Although there were sufficient funds in his account, the debit order never went off on his bank account. This resulted in him being softlocked. He couldnt understand this becoz he had funds available the 1st of July, yet Vodacom locked his account becoz they didnt do the debit order.
Anyways, i gave him the number for Vodacom Accounts and he had arranged with them that he will pay the double amount the end of the month(July). A few days later, he gets an SMS from Vodacom stating that they will not unlock his account until he pays the amount owed for that month... And this after he arranged the payment with Vodacom self???
I find that kind of unfair seeing as though it was Vodacom's fault in the first place. I mean, they locked his account becoz the debit order never went off, and they agreed to unlock his line, just again to tell him he is arears and needs to pay up? That's just not unfair anymore, that's unreasonable!
I speak to my manager, she says no let him wait till the end off the month. He does just that. Its 4 days into the new month already, and he has been hardlocked this time.
Why i was looking for that post on that dispute was... i checked the date for the first of July, and it fell on a Sunday. Which means nothing could happen, as it wasnt a working day. Funds were avaibable from the 30th of July.
Who takes responisbilty here?
I was looking for the post in where there was a dispute about the date a debit order from Vodacom goes down on your account and wether it was right that Vodacom chose when to do the debit order although you specified which date you wanted it to go off from your account.
What triggered this is something that happened to my Uncle recently. Vodacom put a hardlock on his account.
Why? Although there were sufficient funds in his account, the debit order never went off on his bank account. This resulted in him being softlocked. He couldnt understand this becoz he had funds available the 1st of July, yet Vodacom locked his account becoz they didnt do the debit order.
Anyways, i gave him the number for Vodacom Accounts and he had arranged with them that he will pay the double amount the end of the month(July). A few days later, he gets an SMS from Vodacom stating that they will not unlock his account until he pays the amount owed for that month... And this after he arranged the payment with Vodacom self???
I find that kind of unfair seeing as though it was Vodacom's fault in the first place. I mean, they locked his account becoz the debit order never went off, and they agreed to unlock his line, just again to tell him he is arears and needs to pay up? That's just not unfair anymore, that's unreasonable!
I speak to my manager, she says no let him wait till the end off the month. He does just that. Its 4 days into the new month already, and he has been hardlocked this time.
Why i was looking for that post on that dispute was... i checked the date for the first of July, and it fell on a Sunday. Which means nothing could happen, as it wasnt a working day. Funds were avaibable from the 30th of July.
Who takes responisbilty here?
I had to phone vodacom from a pay as you go vodacom number, and ask to be transferred to their data help line, in order to ask them to please reactivate my account. I did this after the full amount in arrears came off my account at the end of July. I did this after waiting about 4 days after the amount had come off my account, as I, ever optimistically, believed that they might somehow automatically reactivate the account.
The person I spoke to on the phone was very helpful and reactivated both my email address and my account very quickly. As to the credit, he said it was pending, and asked that I should be patient, as it could take a while.
I wonder how long "a while" is going to be?
The person I spoke to on the phone was very helpful and reactivated both my email address and my account very quickly. As to the credit, he said it was pending, and asked that I should be patient, as it could take a while.
I wonder how long "a while" is going to be?
Csnoopy
Expert Member
Everything is so very sophisticated accept when it comes that the service provider needs to give personal service then everything becomes manual otherwise it is all automated. The customer has no control or say on ANYTHING accept PAY. First you have to pay then we will see what we can do BUT REMEMBER it will take a while. COME ON VODACOM PUT YOUR MONEY WHERE YOUR MOUTH IS.
[customercare vodacom] Dear Mr. .......
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced. Vodacom does pride itself in maintaining and being consistent in providing good Customer Service.
(Vodacom pride themselves with good service)
xxxxxxxxxxxxxxxxxxxx
Is this a prerecorded message?
Should you have any further queries, please contact us via e-mail at [email protected].
Warm Regards
Rochell McPherson
Email Contact Centre[/customercare vodacom]
What is good service??
[customercare vodacom] Dear Mr. .......
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced. Vodacom does pride itself in maintaining and being consistent in providing good Customer Service.
(Vodacom pride themselves with good service)
xxxxxxxxxxxxxxxxxxxx
Is this a prerecorded message?
Should you have any further queries, please contact us via e-mail at [email protected].
Warm Regards
Rochell McPherson
Email Contact Centre[/customercare vodacom]
What is good service??
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