WHY MWEB SUCKS!

M

marlinwebster

Well-Known Member
Joined
Sep 25, 2008
Messages
135
Reaction score
0
I've been having issues with my 4MB line for almost a month now - logged a fault with MWEB on the 15/11. it makes no sense to pay for a 4MB line and only get performance up to a meg - it feels like the old dial-up days!

MWEB hadn't until today bothered to contact me, and after a LONG conversation - the problem seemed to be resolved. I told the agent I would monitor and revert. So, today after getting back from work - the problem is back. The connection is near useless! So, I call the tech-desk and the idiot on the line goes through a protracted discussion about the fact that the fault was closed today and that I would need to re-log a fault. Why should I give a hoot about MWEBs business processes?!

I've been on hold now for almost 10 minutes while she "speaks to the manager". I have a sneaking suspicion that I’ll be cut off – as this has happened before with MWEB.

Have any of you guys experienced similar service? What would you recommend as an alternative to the big bad MWEB or the possibly equally worse Telkom.

3156607339.png
 
marlinwebster said:
I've been having issues with my 4MB line for almost a month now - logged a fault with MWEB on the 15/11. it makes no sense to pay for a 4MB line and only get performance up to a meg - it feels like the old dial-up days!

MWEB hadn't until today bothered to contact me, and after a LONG conversation - the problem seemed to be resolved. I told the agent I would monitor and revert. So, today after getting back from work - the problem is back. The connection is near useless! So, I call the tech-desk and the idiot on the line goes through a protracted discussion about the fact that the fault was closed today and that I would need to re-log a fault. Why should I give a hoot about MWEBs business processes?!

I've been on hold now for almost 10 minutes while she "speaks to the manager". I have a sneaking suspicion that I’ll be cut off – as this has happened before with MWEB.

Have any of you guys experienced similar service? What would you recommend as an alternative to the big bad MWEB or the possibly equally worse Telkom.

View attachment 87599
Click to expand...


NO... I Moved which was the best choice ever.
 
Mweb is going down the tubes in my book.
I've been with them since 2003 and the last year has only been a downward slide.
The incompetence of the support staff is shocking and talk to you like you are a total moron.
I started with a 512k, then Telkom upgraded us to 1mb, then 2mb and at that point things started to slow down a bit, rarely saw above 150 KB/s.
Last week Telkom increased us to 4 mb and I phoned Mweb and upgraded to the 4 mb premium package and now very rarely see above 250 KB/s unless is 3 am.
Tomorrow I'm going to try Openweb and possibly Afrihost as well.
My modem specs are great and so is my line as Telkom has tested it.
 
marlinwebster said:
I've been having issues with my 4MB line for almost a month now - logged a fault with MWEB on the 15/11. it makes no sense to pay for a 4MB line and only get performance up to a meg - it feels like the old dial-up days!

MWEB hadn't until today bothered to contact me, and after a LONG conversation - the problem seemed to be resolved. I told the agent I would monitor and revert. So, today after getting back from work - the problem is back. The connection is near useless! So, I call the tech-desk and the idiot on the line goes through a protracted discussion about the fact that the fault was closed today and that I would need to re-log a fault. Why should I give a hoot about MWEBs business processes?!

I've been on hold now for almost 10 minutes while she "speaks to the manager". I have a sneaking suspicion that I’ll be cut off – as this has happened before with MWEB.

Have any of you guys experienced similar service? What would you recommend as an alternative to the big bad MWEB or the possibly equally worse Telkom.

View attachment 87599
Click to expand...

Good Evening marlinwebster, your query was pertaining speeds.

However the amount of bandwidth moved over the past 4days does not reflect slow speeds.

Did you complete the speed test with any active traffic on your network?
 
MWEB Guy said:
Good Evening marlinwebster, your query was pertaining speeds.

However the amount of bandwidth moved over the past 4days does not reflect slow speeds.

Did you complete the speed test with any active traffic on your network?
Click to expand...

Let me answer your questions simply - firstly, no I'm not stupid; I did not run the test with active traffic running, the issue has been, if MWEB cared to listen, a series of performance spikes and then disgusting dips to a point where youtube or even simfy are unusable because of buffering, browsing is also sluggish. Who can say how long these spikes and dips last?! So, yes while there has apparently been bandwidth moved - kids are on holiday obviously downloading crazy - what you fail to understand and appreciate is that what I want is what I pay for - a consistent 4 meg service.

I am currently the only one on the network and my line is struggling to get to 2 meg, although its syncing at 4376. Understand now?

M
 
marlinwebster said:
Let me answer your questions simply - firstly, no I'm not stupid; I did not run the test with active traffic running, the issue has been, if MWEB cared to listen, a series of performance spikes and then disgusting dips to a point where youtube or even simfy are unusable because of buffering, browsing is also sluggish. Who can say how long these spikes and dips last?! So, yes while there has apparently been bandwidth moved - kids are on holiday obviously downloading crazy - what you fail to understand and appreciate is that what I want is what I pay for - a consistent 4 meg service.

I am currently the only one on the network and my line is struggling to get to 2 meg, although its syncing at 4376. Understand now?

M
Click to expand...

Provide me the speed test results and netstat results and I will assist you.

Your usage yesterday was very high, therefore when stating you are having speed issues it is hard to understand.

HOwever I will do all I can to assist you.
 
MWEB Guy said:
Provide me the speed test results and netstat results and I will assist you.

Your usage yesterday was very high, therefore when stating you are having speed issues it is hard to understand.

HOwever I will do all I can to assist you.
Click to expand...

This is why I will never use Mweb and tell everyone I know not to. You treat your clients as if they are complete retards.
 
Poor MWEB Guy takes such **** from people sometimes. People must remember that being a dick to a company rep doesn't make the company any better or the reps willingness to help you any better.
 
marlinwebster said:
Let me answer your questions simply - firstly, no I'm not stupid; I did not run the test with active traffic running, the issue has been, if MWEB cared to listen, a series of performance spikes and then disgusting dips to a point where youtube or even simfy are unusable because of buffering, browsing is also sluggish. Who can say how long these spikes and dips last?! So, yes while there has apparently been bandwidth moved - kids are on holiday obviously downloading crazy - what you fail to understand and appreciate is that what I want is what I pay for - a consistent 4 meg service.

I am currently the only one on the network and my line is struggling to get to 2 meg, although its syncing at 4376. Understand now?

M
Click to expand...

If someone is using the line, of course you won't get full speeds ....... When my buddy updates Steam and it uses 95% of the line, my stuff is super slow and laggy. Common sense.
 
I wanted so to stay with MWEB, been with them for almost 10 years, but just could not take it anymore on Sunday. I don't care if I have to still pay till end Jan14', I'm happy to still pay for Jan, I'm so happy to have ended it. just make the move, one more payment to leave wont kill you.
 
People are getting ahead of themselves... This is South Africa, data is not free or extremely cheap. So downloading 24/7 with a simple priced package doesn't get you throttled or shaped, then you are mistaken.

If you complaining about having slow download speeds, then maybe look at mweb's premium data package. As a user of it, I have downloaded 220Gb+ in 4 days yet I'm still not throttled nor shaped.

But then again people rage about mweb because they want to join the bandwagon that is headed to afrihost, where you pay more for getting shaped and throttled.
 
popcorn_2.gif
 
ajan said:
People are getting ahead of themselves... This is South Africa, data is not free or extremely cheap. So downloading 24/7 with a simple priced package doesn't get you throttled or shaped, then you are mistaken.

If you complaining about having slow download speeds, then maybe look at mweb's premium data package. As a user of it, I have downloaded 220Gb+ in 4 days yet I'm still not throttled nor shaped.

But then again people rage about mweb because they want to join the bandwagon that is headed to afrihost, where you pay more for getting shaped and throttled.
Click to expand...

Oh no you di-int
 
ajan said:
People are getting ahead of themselves... This is South Africa, data is not free or extremely cheap. So downloading 24/7 with a simple priced package doesn't get you throttled or shaped, then you are mistaken.

If you complaining about having slow download speeds, then maybe look at mweb's premium data package. As a user of it, I have downloaded 220Gb+ in 4 days yet I'm still not throttled nor shaped.

But then again people rage about mweb because they want to join the bandwagon that is headed to afrihost, where you pay more for getting shaped and throttled.
Click to expand...

Shill
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X