WHY MWEB SUCKS!

MWEB Guy said:
Provide me the speed test results and netstat results and I will assist you.

Your usage yesterday was very high, therefore when stating you are having speed issues it is hard to understand.

HOwever I will do all I can to assist you.
Click to expand...


 
marlinwebster said:
Click to expand...

Afternoon, where are the netstat results to go along with the speed test results.

Speeds will be compromised on speed tests if there are any active traffic on your network.

Your usage statistics for yesterday and the 4days before is extremely high and does not reflect poor speeds.
 
MWEB Guy said:
Afternoon, where are the netstat results to go along with the speed test results.

Speeds will be compromised on speed tests if there are any active traffic on your network.

Your usage statistics for yesterday and the 4days before is extremely high and does not reflect poor speeds.
Click to expand...

What exactly is so hard to understand? If speeds are slow people just download for longer, i.e. high usage does not only come with great speeds.

How about simply listening to what your customer asks of you for once?
 
evilstebunny said:
What exactly is so hard to understand? If speeds are slow people just download for longer, i.e. high usage does not only come with great speeds.

How about simply listening to what your customer asks of you for once?
Click to expand...

Afternoon, I am able to view the account information and information that has not been provided to you.

That's why I requested the netstat in accordance with the speed test results.
 
I'm sure MWebGuy can determine if the ADSL line is locked to the user's telephone number. Another possibility is that his neighbour is sponging off his wifi
 
Can we not just deduce that hes been raping the internet for 4 days solid, so they have throttled him??

no?
 
I worked for these fsckers...So glad I got another job...Worst environment to work in.
 
MWEB Guy said:
Afternoon, where are the netstat results to go along with the speed test results.

Speeds will be compromised on speed tests if there are any active traffic on your network.

Your usage statistics for yesterday and the 4days before is extremely high and does not reflect poor speeds.
Click to expand...

There it goes again
 
The guy mentions his kids are going full tilt with downloads, as evidenced by high traffic, he obviously does his speed test while this is happening, then bitches about it and everyone jumps on the rep ......
 
I don't understand, he complains about mweb being (****) yet he cant even produce any line stats from his router. People should learn that Mweb doesnt equal telkom, you cant blame mweb for having a poor line.
 
Mephisto_Helix said:
The guy mentions his kids are going full tilt with downloads, as evidenced by high traffic, he obviously does his speed test while this is happening, then bitches about it and everyone jumps on the rep ......
Click to expand...

Mephisto - Haven't you just figured everything out! Perhaps you should start your work on decoding the meaning of life!

Ajan - thanks for the prompt; the stats were sent to MWEB; the next time I need a reminder - I'll be sure to watch for your very helpful and deeply insightful posts.
 
Last edited:
marlinwebster said:
I did not run the test with active traffic running,
Click to expand...

Mephisto_Helix said:
The guy mentions his kids are going full tilt with downloads, as evidenced by high traffic, he obviously does his speed test while this is happening, then bitches about it and everyone jumps on the rep ......
Click to expand...

You should really read the thread before commenting.
 
Jab said:
You should really read the thread before commenting.
Click to expand...

Ye I saw, thanks captain obvious. My post still stands. It makes no sense to get full download speeds but a speedtest is shyte. Something is not being done right.
 
Mephisto_Helix said:
Ye I saw, thanks captain obvious. My post still stands. It makes no sense to get full download speeds but a speedtest is shyte. Something is not being done right.
Click to expand...

Who said he got "full downloads speeds"? Mweb guy fwiw claimed high usage that's it.

performance spikes and then disgusting dips to a point where youtube or even simfy are unusable because of buffering, browsing is also sluggish. Who can say how long these spikes and dips last?! So, yes while there has apparently been bandwidth moved
Click to expand...

Once again if you read the thread, it would be clear it is a case off intermittent problems not a constant low speed.
 
Not a peep from MWEB since calling this issue in again last night. The pseudo-apologetic tech-support guy said he understood my frustration and then proceeded to tell me that I am in a queue and that I have no other option but to wait for a technical specialist to contact me sometime on Friday. He then, perhaps understanding my annoyance, said he would get a manager to call me, not a word from any manager to date - there's that sterling customer service I've come to appreciate; what's another day when you've been waiting for a month for support, right MWEB?!

In the meantime my internet is blazingly sluggish - serves me right for being a South African who actually complains when he doesn't get what he's paid for.



The point of my mail was - I've not heard any definitive recommendations for alternate service providers. Any suggestions guys? Also, is it a schlep to move an account if it's one of those bundled - line + data jobbies?

Thanks.
 
Last edited:
marlinwebster said:
Not a peep from MWEB since calling this issue in again last night. The pseudo-apologetic tech-support guy said he understood my frustration and then proceeded to tell me that I am in a queue and that I have no other option but to wait for a technical specialist to contact me sometime on Friday. He then, perhaps understanding my annoyance, said he would get a manager to call me, not a word from any manager to date - there's that sterling customer service I've come to appreciate; what's another day when you've been waiting for a month for support, right MWEB?!

In the meantime my internet is blazingly sluggish - serves me right for being a South African who actually complains when he doesn't get what he's paid for.



The point of my mail was - I've not heard any definitive recommendations for alternate service providers. Any suggestions guys? Also, is it a schlep to move an account if it's one of those bundled - line + data jobbies?

Thanks.
Click to expand...

Your ping is looking good. Mind posting a traceroute? This could rule out it being a line fault and it lying somewhere at the ISP.
 
marlinwebster said:
Not a peep from MWEB since calling this issue in again last night. The pseudo-apologetic tech-support guy said he understood my frustration and then proceeded to tell me that I am in a queue and that I have no other option but to wait for a technical specialist to contact me sometime on Friday. He then, perhaps understanding my annoyance, said he would get a manager to call me, not a word from any manager to date - there's that sterling customer service I've come to appreciate; what's another day when you've been waiting for a month for support, right MWEB?!

In the meantime my internet is blazingly sluggish - serves me right for being a South African who actually complains when he doesn't get what he's paid for.



The point of my mail was - I've not heard any definitive recommendations for alternate service providers. Any suggestions guys? Also, is it a schlep to move an account if it's one of those bundled - line + data jobbies?

Thanks.
Click to expand...

Afternoon, the techspec call back is still open.

However I would like to put this query to bed.

Firstly, we need there to be no traffic on your network when doing speed tests. That's the reason we require the netstat results in accordance with the speed tests.

Also, can I enable monitoring on your account to double check the type of traffic being moved. The reason for this, you advised the specialist that the kids are only doing streaming on the connection.

Regards
MWEB Guy
 
at least you're getting nice pings...I also switched to 4mbps premium uncapped this week after my line got bumped to 4mbps by Telkom. I very rarely download anything (drivers etc)...and no one else is using my line/bandwidth...yet every evening around this time my pings jump through the roof...sorry, don't mean to hijack this thread with my problems I just thought I'd share as I'm in the same boat it seems...

[URL=http://www.speedtest.net/my-result/3161602301][/URL]
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X