WHY MWEB SUCKS!

MWEB Guy said:
Provide me the speed test results and netstat results and I will assist you.

Your usage yesterday was very high, therefore when stating you are having speed issues it is hard to understand.

HOwever I will do all I can to assist you.
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Its this attitude and treating customers like morons along with the complete lack customer service that helped me to drop MWEB.

Similar issue to you - took a few YEARS to get this fixed thru MWEB.

Frankly, I would advise that you get away from MWEB - the sooner the better.
 
MWEB Guy said:
Also, can I enable monitoring on your account to double check the type of traffic being moved. The reason for this, you advised the specialist that the kids are only doing streaming on the connection.

Regards
MWEB Guy
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This would be interesting .... My kids were downloading games and playing on line ... next thing some little customer retarded fart from MWEB claimed I was bypassing their something or another and I was downloading something that I shouldn't ???????

Betcha they call you a torrent whore......:wtf:

GET AWAY FROM THESE RUDE OBNOXIOUS BUNCH .....
 
SlowHands said:
seriously WTF MWEB???

[URL=http://www.speedtest.net/my-result/3161700178][/URL]

Also did a tracert to my WoW server in EU, IP 80.239.149.77

View attachment 88113

...and can you post the latest KPI figures on your web please?!? ...because I seriously doubt it's anything close to what it was June-Sep '13

http://www.mweb.co.za/helpcentre/KPIFigures.aspx
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What WoW realm is that? I'm on Eonar and get around a constant 200ms, I had some bad spikes but it was due to Steam downloading updates.

Thanks for the KPI link, didn't know they had them but they seem to be in 3 month increments so they'll probably only be out in January.
 
Defias Brotherhood (WoW Server EU)

Generally I really can't complain about ping...usually get 173-200...but the last 1-2 weeks (especially in the evenings like between 8pm-12pm) pings spike up to 800ms easy...it also varies, comes down sometimes to normal (173-200ms) pings but goes up again just as fast...

I'm "hoping" it's just some random maintenance due to the general network upgrades (Telkom) or maybe something MWEB's side and that it will go away quickly...so any type of confirmation would be nice. I also regularly check this link on MWEB's site if I'm having ping problems, but never see anything for my area.

http://www.mweb.co.za/helpcentre/NetworkStatusNotices.aspx

I've been with MWEB for many years now and this is really the first time I can honestly say I'm having so many problems with my connection.
 
SlowHands said:
seriously WTF MWEB???

[URL=http://www.speedtest.net/my-result/3161700178][/URL]

Also did a tracert to my WoW server in EU, IP 80.239.149.77

View attachment 88113

...and can you post the latest KPI figures on your web please?!? ...because I seriously doubt it's anything close to what it was June-Sep '13

http://www.mweb.co.za/helpcentre/KPIFigures.aspx
Click to expand...

Your first hop is 700+, that's looking a helluva lot like a terribly congested exchange. Especially if it only 'kicks in' at certain times :(
 
well I guess that's good news in a way...process of elimination...now to gather some evidence and then show Telkom...not that I think any good will come of it...but at least now I know going through the effort of switching ISP's will not solve the problem.

Thanx guys!! :D
 
SlowHands said:
well I guess that's good news in a way...process of elimination...now to gather some evidence and then show Telkom...not that I think any good will come of it...but at least now I know going through the effort of switching ISP's will not solve the problem.

Thanx guys!! :D
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on the contrary, its actually quite bad news for you. ISP you can simply change, Telkom you cannot. It will be a long and hard battle to get the congestion sorted out...

No WoW in the evening for you then! I suggest you make a backup plan. Get a 3g card or something is that is viable in your area.

Good luck
 
I used vox telecom before switching to mweb, The biggest mistake of my life because I have a 4 mig line but I download at 2kbps, dial up is faster, I was able to download at 400kbps with vox but now I am very disappointed with mweb :cry:
 
GazShell said:
I used vox telecom before switching to mweb, The biggest mistake of my life because I have a 4 mig line but I download at 2kbps, dial up is faster, I was able to download at 400kbps with vox but now I am very disappointed with mweb :cry:
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Hi, please see my reply to your post on your thread.
 
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